Question about Sam4s SAM5215 Er-5215M 1

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This register appears to be ''closed''. Every mode states to be closed

I would like to learn how to reset if possible

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Closed means there is no clerk signed in. if either pressing the clerk button at the top right of keyboard or pressing 1 clerk does not sign in a clerk it has probably lost it's programming. to reset to factory condition turn the C key to six oclock position and unplug then reconnect plug while holding down the double zero button

Posted on Jan 17, 2014


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I don't know if you have fixed the issue yet but I am going to respond anyways :). It appears you have accidently pulled yourself out of clerk mode by pressing "0" then "clerk". When you do this, you are telling the register that you have no cashier's using the register, so it will lock the cash drawer in place. To remove the close and continue ringing as an active register, you have to press the number "1" button, then the "clerk" button. This will allow you to use the register again. You can also assign multiple clerks so that you may pull individual reports if for some reason you have multiple people using the register. You just have to make sure when you do this that you hit "0", then "Clerk" first, then you can log in as Clerk 2, Clerk 3.....etc. etc. Clerk 1 will be your primary clerk and it's the clerk assigned when you first received the register.

I hope this helped. Sorry if I was a little late. I have been traveling and have not had the time to really sit down and write this out. If you have any other questions regarding this register model please let me know. I have kind of become an expert on them having used them for the last three years.

Good luck and hope this works for you.


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