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Shreader is on but won't shread - Staples Cross-Cut Shredders; 10 Sheet

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Our shredder (Wilson Jones 1200) now has a very high pitched squeak when we shred anything. Really high pitched. We can't see if there's anything stuck (ie a staple) Is there a number we can call for...
* First, I'm not a Wilson Jones tech.*
*** the following are for information only. ***
* Our friend keeps dropping off shreader after some problem with them. She always buys a new (different) one and leaves the junk to tinker with. These are some of the common problems I've encountered.
* Not moving. Totally jammed with paper! I had to use a blunt tool to back out the wheels. Careful as the blades are very sharp! It's best to use a wooden dowel to edge the blades back in the direction to loosen the stuck paper (be sure to unplug shreader!)
* Cracked case or inner frame. If it cracked under normal use then there is a design flaw or something fell on it. Only a complete swap out of equip will work as any glued on plastic parts will break again under load.
* Sensor is knocked off or damaged. Again, too much paper. Replace unit.
* Squeeks are caused by paper, staples, plastic (CDs) getting caught between the wheels and comb. Reversing helps, but some have to be physically removed. Again, unplug and check for the stuck debris. Remove with tweezer or needle nose plier. Careful of sharp blades!
* Squeeks will usually stop after a time as you continue to use the shreader. Debris will wear out and drop. Just keep in mind that whatever was shreaded when the squeeking started. That item should be avoided and only shreaded in small quantities at a time, alterating between regular paper.
* Check with the MFR if there is a lubricant, spray that is required. I use silicone spray sometimes when I have a lot of shreading to do. (Check with MFR)
* Final; Commercial shreaders tend to be large enough to get your hand or clothing stuck in the machine. Call for service to be safe.
Aloha, ukeboy57

Feb 22, 2018 | Vacuums

1 Answer

My shreader isabout 2 years old. While in the process of shreading 2 sheets of paper (it's rated for up to 10), the machine stopped half-way through the process. The bucket was not full. It was not...

If you look under the shredding mechanism you probably will find it jammed with bits or shreds of paper. It all has to be removed bit-by-bit. The stated 10-sheet capacity is nothing more than marketing hype. In reality, feeding sheets indivually will ensure longer shredder life.

Feb 01, 2018 | Aurora Electronics AURORA - Aurora paper...

1 Answer

PS60C-2 Shredder: Fellowes P50CM paper shreader motor runs but cutte...

One of the drive gears has stripped its teeth, usually caused by overloading the machine. These are personal shredders and parts are not available in my experience.Sorry.

May 03, 2010 | Fellowes Office Equipment & Supplies

1 Answer

Shredder wont shred.

the cutter wheels are probably filled with paper shreads, you need to unplug the shreader and clean the blade by hand

Jul 27, 2009 | Fellowes 3011001 Shredder

2 Answers

Blade gone south (shreader) you can order parts here!
Please rate this FREE response!

Dec 07, 2008 | Presto SaladShooter Plus Food Processor

1 Answer

The shredder runs perfectley in the reverse direction, but does not run at all in the shredding direction

I have seen many shreaders that are caked with paper underneath the blades.
After you remove the power, turn the shreader upside down (if possible )and completely clean the area.
Make sure you use shreader oil after you clean it

Dec 01, 2008 | Office Equipment & Supplies

1 Answer


There is probably astripped or broken gear inside the gear box.

Nov 05, 2008 | Fellowes Office Equipment & Supplies

1 Answer

Shreader Malfunction

If the gears are stripped it will cost more to buy them and pay for the shipping if it is not under warranty. You also have to think if the gears are stripped what caused this to happen. It probably put a lot of stree on the motor also. So you may not have a loy of time left on your motor. I hope this will help you.

Sep 26, 2008 | Office Depot Ativa DQ60M Shredder

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