The tablet was working fine for 3 days it had battery life when it was turned off now it wont turn on. we don't know if it is a charger problem or if something is wrong with the tablet. I have called the company but never have never talked to anyone because they never answer the phone!
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By far the most common fault with Android tablets and in many cases there is no fix which is disgraceful...
Its called a Boot loop caused by too many apps memory consumption, os or bootblock corruption - press the reset button (its a small pin hole usually on the back of the tablet) with a pin
If that doesnt work switch on and press the power and up volume buttons
You will be in recovery mode
Select recover system then reboot
You can also load a new os from an sdcard -cyanogenmod - google it.
If that doesnt work then i am afraid you are in deep - you will have to attach to your pc with usb cable , download and run the android dev kit and use the command line to sideload or repair the tablet. You will probably find you can still browse you files but the OS is hosed - Difficult if not impossible to fix without a factory reflash/reload.
turn it off. if you can't then their is a reset button on the side where the charger is. Get a safety pin put it in the hole. You will know if you reset it. It will reboot. It won't effect your files or info. I hope this helps!
It's possible your charger is faulty. If your unit can charge with a USB cord through a computer try that. If it charges then your charger is faulty. The charger can be tested with a voltmeter by someone knowledgeable. The other problem possible is that the charging receptacle is faulty. That would show up if the USB method doesn't work. If the charger is o.k. then your battery won't hold a charge and needs to be replaced.
I was experiencing the same exact issue recently. I had to do a hard reset on my tablet. I was scared at first because I was told by some that I would lose all my apps, videos, music, photos, etc. Then others told me I would not lose anything. I did a hard reset and everything was restored.....nothing lost.