Question about Dell 962 Photo All-In-One InkJet Printer

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My Dell AIO printer keeps blinking right ink cartridge incorrect.Exclamation light keeps blinking too.

I have a Dell AIO 962.Ijust want to use the black in only.My color ink is emty.My printer says right cartridge incorrect and the exclamation point next to the on-off button keeps blinking and it would n't print at all.Do i have to have both black and color inkjets full to print?It printed before without the color inkjet.And what does the exclamation point blinking lite means?

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  • Anonymous Mar 19, 2014

    my Dell 720 inkjet printer refuses to do colored even when the colored ink cartridge is full the black cartridge works just fine

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  • 484 Answers

Try going to the Dell site and searching for that printer model. Then see if you need to have both ink cartridges populated and filled with ink, to make it work.

You might also clean the contacts on the ink cartridges, to make sure the printer knows you have both cartridges in the printer, even though they're not both filled with ink.

It just might require both to be filled, before it will print for you.

See what Dell says.

Good luck.

-a.

Posted on May 22, 2009

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