Question about Nortel Meridian M7208 Corded Phone

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Cannot access Mailbox, it says Mbox in use

Accidently parked the call when accessing mailbox, now cannot access mailbox. it says "mbox in use"

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  • Contributor
  • 28 Answers

Hi j,

Conundrum. Did you get the park code by pressing feature 74? You can try retrieving the call and hanging it up that way. :)

Posted on Jun 15, 2014

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6 Suggested Answers

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Posted on Jan 02, 2017

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NASAIT
  • 4 Answers

SOURCE: Mailbox problem

The following instructions will only work if your System Administrator password is set to the default. Usually the default is 0000.
To Log Into System Administration:
1. Enter Feature 983
2. The display will show "LOG", enter your login password

a. If your company extensions are 2 digits long enter "120000"
b. If your company extensions are 3 digits long enter "1020000"
c. If your company extensions are 4 digits long enter "10020000"

3. Press the softkey under "OK"

To Reset a Mailbox Password:
1. Log into system administration
2. Select the softkey under "MBOX"
3. Select the softkey under "Chng"
4. Enter the mailbox number you want to reset the password for
5. The display shows "Reset Password"
6. Select the softkey under "RESET"
7. Press the release key
*The new password will be "0000", the system will ask the user to change this the first time they log into their mailbox using this password.

Posted on Oct 29, 2008

consultel1
  • 860 Answers

SOURCE: Mailbox not accepting voice messages

Make sure that your mailbox has been set up by changing the password and recording a name for the company directory. if its an existing mailbox it could also be full.

Posted on Feb 12, 2009

consultel1
  • 860 Answers

SOURCE: How do I change my mailbox to an information mailbox?

Changing a mailbox from a subscriber mailbox to an information mailbox would require you to delete one in favor of the other but, if you want to temporarily disable the message taking ability you could login to the mailbox, press the admin key, press the greeting key, press the choose key, select alternate greeting, when you choose your alternate greeting mailbox youll be asked if your mailbox should accept messages press the chng key to toggle from yes to no. dont forget to record a alternate greeting for the mailbox.

hope that helps

Posted on Mar 17, 2009

  • 9 Answers

SOURCE: Nortel 7310 voicemail will not reset

You dont have the EXT of mailbox 222 assigned to ext 222. Go under F983 press mbox press chg press 222 press ok press next it was say EXT: see what ext is assigned to put in 222 press change enter 222.
If it tell you that 222 is already assigned you have to find the mail box it is assigned to. Usually involves checking every Mbox starting with 221

Hope this helps.

Posted on May 21, 2009

consultel1
  • 860 Answers

SOURCE: I am having a problem with the Nortel phone

That set may have the general delivery mailbox attached to it. The mail box number for the general delivery mailbox is 100. you might try and resetting that mailbox to see if it gives you access.

Posted on Nov 04, 2009

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I can't get passed primary greeting recording.


Hi there Moodymar,

One thing you can try is logging into your mailbox as you would calling into your vmail system externally.....dial access phone number....here prompt.....dial ** mailbox number, then password. ""Sometimes"" this tricks it and you can get in. Question, does any one else have the same problem? If no, then unfortunately you have to get the system administrator to delete your mailbox and re-create it, you will loose msg's.
The nortel vmail systems are not forgiving if something doesn't sit right with them.
You also mentioned that mbox is full, do you here the system announce that?
Also make sure your mbox has not been set as a ""Information mailbox", maybe a silly question, just something to clear out of the way (this type of box does not record greetings).
Another thing, typically when mboxes are created on Norstar vmail systems the extension and mbox numbers match. Make sure you ext and mbox number match, cause 99.9 % of time they will. That small percentage of time they don't cause's confusion for the end users.
I know this is a lot of stuff, but, one last thing, to make sure your phone is operating okay, have someone else try logging into thier own vmail on your phone, or a couple of people

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1 Answer

I have the same problem: mailbox locked


How to Change a Mailbox Password (Administrator Only) 1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number (same as extension number) you wish to reset.
8. Press "Reset" softkey.
9. Press "Rls" to exit (orange button to the right of the number buttons).
The Default password is "0000".

Sep 11, 2009 | NorStar M7310 Corded Phone

1 Answer

Mbox Locked - Feature 981


Feature 985 is used for resetting the administrator password.To reset a subscriber mailbox press feature 983, enter in log (default 1020000), on the 3 soft keys bolow the the screen press mbox,chng, enter extension number of the locked mailbox, press reset at the reset password prompt.press rls key

Sep 01, 2009 | NorStar T7316E Corded Phone

1 Answer

I am getting "invalid mailbox" when trying to reset password.


Also, are you sure that this mailbox was ever created? Perhaps it was deleted? What happens if you do:

Feature 983
Enter pw
MBOX
ADD
Enter EXT

Apr 23, 2009 | NorStar Meridian M7310 Phone

1 Answer

Mailbox locked callpilot 100


How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).
Default password is "0000".

Apr 21, 2009 | NorStar CallPilot 100

1 Answer

Mailbox locked how to unlock it


First you will have to find out the extension number that is giving you issues.

How to Change a Mailbox Password
1. To access the voice mail system press "Feature".
2. Press "983".
3. When you see "Log:" enter "120000" for 2 digit extension numbers, enter "1020000" for 3 digit extension numbers.
4. Press "OK".
5. Press "MBOX".
6. Press "CHNG".
7. Enter the mailbox number you wish to reset.
8. Press "Reset".
9. Press "Rls" to exit (orange button to the right of the number buttons).

Default password is "0000".

Apr 20, 2009 | NorStar M7310 Phone

1 Answer

Nortel 7310 voicemail will not reset


You dont have the EXT of mailbox 222 assigned to ext 222. Go under F983 press mbox press chg press 222 press ok press next it was say EXT: see what ext is assigned to put in 222 press change enter 222.
If it tell you that 222 is already assigned you have to find the mail box it is assigned to. Usually involves checking every Mbox starting with 221

Hope this helps.

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6 Answers

Nortel T7316E


To reset passwords for Feature 983 do the following

Press Feature 985
Press 9
Enter 73738767793
Press OK

Now go back to Feature 983
Enter 120000 for 2-digit extensions, 1020000 for 3-digit or 10020000 for 4-digit

Aug 21, 2007 | NorStar T7316E Corded Phone

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