Question about Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

1 Answer

I have a Dyson DC16 handheld and the battery does not hold a charge.

When in the dock, the charge lights are on, but it will only work for a split second once detached. This has been happening for several months now and it is not used often- help!

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  • smkirz
    smkirz Jan 07, 2014

    Hello Ben,

  • smkirz
    smkirz Jan 07, 2014

    Indeed I charged it the full time. It was a few years ago but I wouldn't have left it in so briefly (nor would it have charged only a few seconds and been able to work).

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  • Contributor
  • 8 Answers

I have the same vaccumm with the same problem, went back to exchange it and the same thing happened, I usually get about 10-15 minutes non stop out of the battery, I read that the battery memorizes the first charged time and then will only charge for that long. Did you happen to charge it 24 hrs?

Posted on Jan 06, 2014

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Posted on Jan 02, 2017

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  • 389 Answers

SOURCE: Removing the battery

The battery is located at the bottom of the handle. To release it, press and hold down the button on top of the battery case (it has 3 ridges on it). That releases a catch and you can then slide the battery out to the rear.

Posted on Apr 18, 2009

  • 389 Answers

SOURCE: Dyson DC16 Handheld Vacuum Cleaner Manual

Yes! Go to www.dyson.com/support. Click on "using your dyson", then (next window) on "select your model", then (next window) on "select your model" again, then (next window) on "DC user guide". And there you are, you've got a copy of the user manual.
Please remember to rate this response. Thanks!

Posted on May 17, 2009

  • 1 Answer

SOURCE: Not holding charge

Ok, folks.. I just posted my own problem with the battery not holding it's charge..but, we fixed it ourselves.. take the motor loose from the canister , remove the filter and in the back are two contacts.they are two screws at the bottom one on each side... get out your pencil with a GOOD eraser and clean those contacts!..clean around them both and the contact (silver spot at the bottom) and you're good to go!!

Posted on Oct 23, 2009

Dysonteam
  • 167 Answers

SOURCE: my dyson dc16 is not holding a charge

Hi its Darran at Dyson.

If you call our Helpline they will be able to run through some simple checks to detemine the cause of this issue.

Please call 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Posted on Apr 15, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: dyson dc16 battery not hold full charge, all three

    Hi there,

    If you're concerned that your DC16's battery doesn't seem to be working correctly, please get in touch with us directly. One of our experts will be happy to run some troubleshooting over the phone with you to determine whether the battery needs replacement.

    You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Oct 04, 2011

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    Hi Emma, it's Jack at Dyson.

    I'm sorry to hear your DC44 Animal doesn't seem to be working correctly. If the green LED indicator on the machine lights up, but the machine itself doesn't run, this suggests the battery is flat. It could mean that it's not recharging correctly when connected to the docking station.

    It would be worth temporarily disconnecting and removing the charger cord from the docking station and plugging it directly into the machine - the machine should recharge fully within 3.5 hours. If the machine then works as normal the charger cord may not have been corrected fitted to the docking station.

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    Hi Lynora,
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    Hi there,

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    Hi there,

    I'm sorry to hear you're having difficulties with your DC16. If you'd like to purchase a replacement battery, you can do so via our online store - visit www.dyson.com and click 'Spares'.

    Alternatively, if you'd like to order over the phone, or if you'd prefer to consult one of our experts before making a purchase, please call us free on 08002980298 (UK), or 1866MYDYSON (US).

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    I bought Dyson DC16 in 2008. Charged full but it only last for 1 minuet. Should I get a new charger? Is Dyson going to send me a new charger?


    Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
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    Red light flashing constantly on dc16 when on charge, used to just stay permantly red without flashing until it went green when charged up.


    I had a similar problem when I bought an after market 2Ah battery. Would stay solid red for a few seconds then flash red. I believe my problem was that the battery had gone into "sleep mode" I.e. it was discharged to the point that it "sleeps" in order to protect itself. So......I simply attached a domestic DC multi adapter to the terminals on the battery that are marked + and - (the 2 outside terminals on a DC16 Dyson battery). Switched on the DC adapter for around 10mins and this was enough to "wake" the battery. It now charges as normal attached to the DC16 in the Dyson charge mount.

    For a pretty in depth article on lithium battery sleep have a look at this:
    http://batteryuniversity.com/learn/article/low_voltage_cut_off

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    Hi its Darran at Dyson.

    If you call our Helpline they will be able to run through some simple checks to detemine the cause of this issue.

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    Kind regards
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