Question about Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

Document not moving all the way thru ADF.

When I click scan the 510 begins to pull the document into the ADF but then stop at or near the two small black plastic rollers in the curved cover.  It doesn't seem to want to make the turn to feed downward.



Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers
Re: Document not moving all the way thru ADF.

The roller and retard pad need replaced. They are simply worn.

Posted on Feb 21, 2008

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

I could not find the icon for the One Touch Visioneer scanning software for my Xerox Documate 510 so I uninstalled the software and re-installed and now I can't find anything. I am completely unable to...

  • Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
  • Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
  • Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
  • Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
  • Scanning with the WIA Interface [ Fine Tuning Your Scans ]
  • Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]

Jan 25, 2011 | Xerox DocuMate 510 Document Scanner

1 Answer

The scanner is reporting an E2 error code when it draws a document in. Any ideas? Re-cycling the power clears error but comes back when I scan. thankyou in advance


This error message means ADF front side scanning optical alarm (lower optical unit ADF) which indicates ADF (front) lamp intensity check. Please follow the steps provided below:

1. Is the upper glass (white sheet guide)of the reading section dirty?

Open the ADF, and clean the sheet guide (white part) and the glass.
# When operating the scanner, the ADF’s inside glass becomes very hot. Take serious caution as the heat can cause burns. Before you clean the inside of the scanner, turn off its power and unplug the AC adapter from the outlet and wait (at least three minutes) until it gets cold.Be careful not to pinch your fingers when the ADF cover is being closed.
Note: Cleaning should be done approximately every 10,000 sheets scanned, though it may vary depending on types of
documents scanned. More frequent cleaning is necessary when the following types of documents are scanned:
- Smooth surface document such as coated paper
- Documents printed on almost entire surface
- Documents processed with chemical materials such as carbonless paper
- Paper with a high calcium content
- Pages with pencil lead
- Document where toner is not fused sufficiently.

If the above does not help, then the issue is caused by any of the followings for which you may have to contact the Fujitsu Expert/Engineer.

1. Lower Optical unit ADF may be dirty.
2. Lower lamp may not be functioning properly.
3. The connecting cables might be damaged.
4. The connectors are not connected properly.

Hope the above information is helpful.



Jun 29, 2010 | Fujitsu fi-5750C Flatbed Scanner

1 Answer

I need to scan both sides of a document. How is

How to fix my Personal Computer when it show blue page , I want to know what cause it is.

Nov 11, 2009 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

My scanjet 5590 was working ok, but suddenly stops scanning right

try reinstalling the scanner softwares and if this doesnot help do a master reset of the scanner

Jul 22, 2009 | HP Scanjet 5590 Flatbed Scanner

1 Answer

I had a paper jam in my scanner a few months ago. I got the paper jam out. But now, when I try to scan from the ADF, the paper goes through fast and then stops half way through and an error comes up in...

There are sensors under the ADF which sense the movement of paper and the presense of paper. Either they are jammed or faulty. Clean them thoroughly.
S. Mohan

Jun 20, 2009 | Xerox DocuMate 510 Document Scanner

2 Answers

ADF paper jam, when there is none

If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

May 26, 2009 | HP Scanjet 8350 Flatbed Scanner

1 Answer

Images upside down and backwards

The ADF does nothing more than feed the document into a position to be scanned, and has nothing to do with print issues " stripes" on print? Can you provide more details.

Typically you will find an icon near on the tray of the ADF which will display the proper orientation for the item to be scanned. If this is correct, then your software is somehow manipulating the image to a different orientation. You may want to check the scanned image before printing, and check the printer settings. More likely a printer problem, than a scanner problem as I have understood the issue thus far.

Nov 19, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

Xerox 510 will not scan from ADF

If it is new, and not assuming there is a hardware problem with the scanner (some fault), might be a software problem. If the scanned image from the flabed is OK the drivers would be installed properly. You do not say which software you are using but when you have a "Professional" documentscanner and intend to use it for "production" scanning you need proper software also, To scan, to mix documents, rearrange pages, auto remove blank pages, deskew, produce small PDFs even when scanning color and so on. Look at PixEdit - it will do the job for you.

Jul 16, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

HP ScanJet 5590 ADF doesn't engage

cannot possible to install in vista using the CD of scanjet 5590

Apr 16, 2008 | HP 5590 ScanJet Flatbed Scanner

Not finding what you are looking for?
Xerox DOCUMATE 510 Flatbed Scanner Logo

Related Topics:

147 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Scanners Experts


Level 3 Expert

442 Answers


Level 3 Expert

1111 Answers

L Pfaff
L Pfaff

Level 3 Expert

11572 Answers

Are you a Xerox Scanner Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides