Question about TruTech PVS31170S1W 17 in. LCD Television
Why is there no audio when the tv is on, but when I insert a DVD there is audio?
You must check you remote control and make sure you are using the right setting on it for use with the television. Did you you have to change anything on the remote to use the dvd player. If you did then, you must reset the remote for use with the television. This includes any surround sound receivers you may be using for the sound system. Look in your owners manual for the correct set-up and see if you are using it. If this does not solve your problem, you can can call TruTech customer support at these telephone numbers . !-888-252-6252 and 1-800-252-6123. I hope this information helps you with your problem.
Posted on May 22, 2009
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Posted on Jan 02, 2017
To start unplug the tv from main for one hour or so, this will drain power and reset setting to factory, solving the problem if this is caused by incorrect TV audio settings.
If you use an external receiver to watch the TV, then the problem is either the connection cable to the receiver or a bad signal (input) board.
If instead you have the problem when the unit is set to the internal TV tuner, then responsible for the fault can be a faulty tuner board, or a faulty signal board, as the audio board inside this TV process in the same way if signal is coming from built in tuner or external device.
Posted on May 29, 2009
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