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Bt com faults

Line broken in cac accident

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What number do I dail to report a faulty land line


There are several ways you can contact them but you need an account number. Track your fault, change contact details and appointment times using our fault tracking service at www.bt.com/faults >

Dec 01, 2016 | Lands Phones

1 Answer

I just change the phone on my cannon mx310 but cannot get a dialing tone on phone


I would check with your phone service provider to check for any fault on the line . I had the same problem with my phone and it was a fault with line . It was alright a couple of days later . The bt engineering team discovered it was a fault underground

Nov 10, 2014 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Why no dialing tone


no dialing tone indicates an open line or an extension that has not been hung up properly. IF you have a corded phone then it may be in the cord (broken at the hand piece or at the base) On the technical side it may be from the wires in are not paired properly ( go google and check for phone line pairing) and on the financial side the account has not been paid

Jul 06, 2014 | British Telecom BT BIG Button Corded Phone

1 Answer

Bt com faults


Thank you for sharing that with us.
Try a normal phone plugged into your phone socket just to make sure the problem isn't with your equipment; if it is the line call bt back and ask them to fix it.
My BT Report and track faults

May 15, 2014 | Lands Phones

1 Answer

Bt hub 2.0, the internet light is red, but the telephone line works, although it's very noisy/crackly. have changed the micro filters but still cannot connect to the internet.


It sounds like you have a fault on your phone line which is affecting the performance of your broadband.

As long as you haven't added any more phones to your house without a splitter, then I would go with the problem being your phone line.

You might want to give BT Broadband (assuming you have BT broadband with the BT Hub) on 0800 111 4567 they will be able to advise you further, failing that, you may need to log a call with BT about the phone line itself, which is just 151 from the line that you are having problems with. It is always best to phone from the line that you are having problems with, so they can hear that there are problems with the line.

Hope that this information helps! :)

Nov 08, 2010 | Computers & Internet

1 Answer

I use AOL as my ISP, with British Telecom supplying my telephone line rental. On Friday 2nd my internet connection kept dropping out, and then eventually stopped connecting altogether. My original router...


If BT tested the phone line is OK but did AOL test the connection to the Netgear router and get the IP address of your Netgear router.
The phone connection is OK but the ADSL connection from the telephone exchange may not be working, that is why you are not getting an ADSL light.

Jul 12, 2010 | NetGear DG834 Router

1 Answer

There is a fault in-house with my BT Inspiration Telephone system


Well BT is very simple it is just a pair of wires that all connections are in parallel, so what you need to do is check between BT jacks, look for disconnection &, shorts. use Cut and test method, IE: Go to each, BT, cut off any Going away, cables, temporarily, and test that line, if Ok, then connect up the Going Away cable and test again, go to next BT and do the same until you find your fault. ALL connections are on 2 & 5 in the BT jack. With the faulty section simply replace with any lightweight 2 corr cable and terminate on 2 % 5 in the BT jack,

May 19, 2010 | Inspiration 7.6 for PC, Mac

1 Answer

My phone rings once but cut off. Is this a line


If when you plug into the test socket the line still fails then it is an external fault. BT are responsible for all wiring going back to the exchange from the back of the master socket - the repair should be free.

Sep 24, 2009 | British Telecom Lands Phones

2 Answers

Please can you check my line as i have vere bad crackling and can not here people talking my number is 01494817996


You can check the line yourself over the internet by visiting the following website:

http://www.bt.com/faults

However I can see that a fault has already been logged against this number.

Regards
Steve
http://www.landlineman.com

Jul 06, 2009 | British Telecom Lands Phones

1 Answer

BT phone and broadband from sky...ok i cant make or receive phone calls.bt say that they checked the line and it shows no faults..ive tried different phones on line but no joy, interactive on sky box also...


Not a total solution, but a reason , perhaps.

I have both BroadBand and Telephone from BT.

In the past they always billed you with one bill. also if your phone was cut off due to lack off payment so the BB went off also.

they have now split their billing system - and services- into two separate identities, meaning that the phone could be cut off for calls yet your Broadband will still work and vice versa.

So, i would say the problem lies with BT , even though you have ordered your BB from Sky they still have to ask BT to setup your service at the exchange. It seems that they have not checked your service for both BB and phone.

I recently had my phone cut off (BT's 'direct debit 'accident'!) but my BB worked throughout the fortnight it took them to resolve where my paid bill money was!..

So. Call your main service provider (that would be Sky if you get no bills from BT) and tell them your phone service has most certainly NOT been activated.

I recently spent 17 hours over 3 days speaking to 23 customer assistants, before reaching a manager who resolved a similar issue for me at BT.

Under their new setup BB personel cannot see your phone account and phone personel cannot see your BB account - and we get charged over 1/3rd more for this mayhem . their reason explained to me as "having everything on one bill was confusing some customers so you now have two accounts and two bills for everything" !!

your socket is fine as you have enough connection for BB which takes more bandwidth than a voice line.

Basically you have some corporate customer service red tape to hack through.

Good luck

Nov 08, 2008 | Lands Phones

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