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Dyson dc31 battery wont charge - Dyson DC31 Bagless Handheld Vacuum

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Posted on Jan 02, 2017

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    SOURCE: my dyson dc31 sucks intermittently and it sounds as though the motor is straining to provide suction. I have checked the filter and the battery is also holding its charge

    Hi Ed,

    I'm sorry to hear you're having difficulty with your DC31. From what you've described, it sounds as if you may have a blockage in the inlet. To remove this, please follow the steps in our online Support guide:

    http://www.dyson.co.uk/support/dc31/dc31/using-your-dyson-machine/how-to-remove-a-blockage/how-to-remove-a-blockage/check-inlet

    I'm confident this will resolve the issue, but if you'd like any further assistance or advice, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Posted on May 29, 2012

    Testimonial: "Jack (from Dyson Online Customer Support) was absolutely correct in his diagnosis. I have now removed a blockage and it is all working perfectly - thanks very much Dyson! Very helpful!!"

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    1 Answer

    Dc31 charges in a couple of minutes battery only lasts 50 seconds is it battery or charger or both ?


    Hi there, it's Jack at Dyson.

    I'm sorry to hear your DC31's charge isn't lasting as long as it should be. From what you've described it could be the battery that's at fault, but we'd appreciate the opportunity to talk you through some simple diagnostic checks over the phone when you have your machine to hand. By doing this we can determine exactly which part needs replacing, and avoid you ordering an unnecessary part.

    You can reach the Dyson UK Helpline on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.

    We'll look forward to speaking with you.

    Feb 25, 2015 | Dyson DC31 Animal Bagless Handheld...

    1 Answer

    DC31 not working light comes on when I pull the triger


    Hi Robert, it's Jack at Dyson.

    If your DC31's light comes on when you pull the trigger, but the machine itself doesn't run, it could mean that the battery needs charging. I would suggest connecting it to the charger and allowing it to recharge fully for 3.5 hours.

    If you find that this doesn't resolve the issue we'd appreciate the opportunity to take you through some quick diagnostic checks. This will help us to determine what may be causing the fault. and what's needed to resolve it

    You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Mar 11, 2014 | Dyson DC31 Animal Bagless Handheld...

    1 Answer

    Dyson dc31 won't charge


    Sounds like the charger is bad. It is 24vdc output, so you can check with a voltmeter. It probably blew the fuse inside since it isn't lighting the green charge light. There are replacement chargers for this for under $20.

    Dec 04, 2013 | Vacuums

    1 Answer

    My Dyson DC31 runs for a few seconds then cuts out and won't work at all. It is fully charged. We bought it just over 2 years ago and it has worked perfectly until now. It is clean and has no apparent...


    Hi Jean, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC31. If it cuts out in use when it's fully charged, we'd need to take you through some quick diagnostic checks when you have the machine at hand. This will help our experts determine what may be causing the issue.

    Please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Aug 04, 2013 | Dyson DC31 Animal Bagless Handheld...

    1 Answer

    My handheld dyson is not working - initially it was cutting out after only a few mins then seconds now it won't work at all despite showing green light ??


    Hi there, it's Jack at Dyson.

    I'm sorry to hear your DC31 Animal is only working intermittently. When fully charged, this machine should have a maximum runtime of 10 minutes, or 6 minutes on the maximum power setting.

    There are several factors which could cause this, and to determine what's at fault we'd need to take you through some quick diagnostic checks when you have your machine to hand. The machine would also need to be fully charged, so please make sure it's had 3.5 hours to recharge before calling us.

    You can reach our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). Our experts will be happy to help further.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 07, 2013 | Dyson DC31 Animal Bagless Handheld...

    2 Answers

    My DC31 just stopped working while I was vacuuming my wood floor. Is only 2 mths. old. I bought this for the versatility so I don't have to lug my big Dyson up and down my stairs. The battery was


    Don't overlook the obvious. My DC31 just stopped working when I was using it. No lights, no noise, nothing. After poking around for a a couple of minutes, I removed the battery and then re-inserted it. I gave it a good tap with the palm of my hand to make sure it was seated properly. Everything worked after that.

    Jun 02, 2012 | Dyson DC31 Animal Bagless Handheld...

    2 Answers

    My dyson dc31 sucks intermittently and it sounds as though the motor is straining to provide suction. I have checked the filter and the battery is also holding its charge


    Hi Ed,

    I'm sorry to hear you're having difficulty with your DC31. From what you've described, it sounds as if you may have a blockage in the inlet. To remove this, please follow the steps in our online Support guide:

    http://www.dyson.co.uk/support/dc31/dc31/using-your-dyson-machine/how-to-remove-a-blockage/how-to-remove-a-blockage/check-inlet

    I'm confident this will resolve the issue, but if you'd like any further assistance or advice, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    May 27, 2012 | Dyson DC31 Animal Bagless Handheld...

    1 Answer

    Need to buy new battery charging device for the Dyson #31 vacuum cleaner, old one was lost.


    Hi there,

    If you want to purchase a new charger assembly, you can order one directly from Dyson. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Alternatively, you can order one online from www.dyson.com.

    Kind regards,

    Jack
    Dyson Customer Service

    Aug 07, 2011 | Dyson DC31 Animal Bagless Handheld...

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