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I can't scan a document to my e-mail. The system says 106-506 scan error and asks to configure SMTP settings. I do not understand.

PRINTER XEROX 6015

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Posted on Jan 02, 2017

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  • 2072 Answers

SOURCE: Xerox M20i scan to e-mail

You can not scan with a M20i with an Ethernet cat 5 cable. It can ONLY be done via a USB or parallel cable.

If you don't believe me, which many on here wont accept the truth, here is the note from the Xerox documentation..

The WorkCentre can scan a document via Direct Scanning using a USB or Parallel Port connection only.

Posted on Jan 11, 2009

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  • 2 Answers

SOURCE: I get an SMTP error

That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

  1. Connect the printer to the network
  2. Print a network config sheet
  3. use IE to connet to the web based interface useing the printers IP
  4. Click on the properties tab
  5. hit the little plus sign by connectivity
  6. do the same with protocols
  7. find and click on smtp server
  8. add ip address in the ip address and if your server requires athenticating type in the user name and password
  9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
  10. now go to services
  11. then email settings
  12. select apropriate modes and the default from address
  13. if you want to set permissions to the device you can do so under user authintcation
  14. you can also set up the LAB and GAB
Note:
some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

Posted on Jan 30, 2009

RPFinney
  • 385 Answers

SOURCE: I Scan a document from the xerox workcentre 5655 and send it using it's smtp settings connected through our exchange server. The job Completes Successfully but one specific user User Does Not Receive

Hi,
Check the exchange server setting's, permissions,
Check this user's account's properties dialog box is setup correctly, like the rest of the user's.
check the E-mail forwarding list too, possibly not on it.
Update the receiver's list.

Hope this helps
Regards.

Posted on Apr 17, 2009

  • 185 Answers

SOURCE: we are using yahoo small business mail server and

What is the difference. Bizmail instead of mail?
that should'nt make a difference,
since all it does is to check if itis a genuine E/mail adress. and if it is, Ur should workfine. since they are both SMTP mail adress

Posted on Nov 05, 2009

  • 2 Answers

SOURCE: i get "Send Error (SMTP)"

It took me a while to figure this out. Your 3220 must be connected to ethernet (I havent tried it with the 3220 connected directly to the computer). Also, this works with a free email with domain Godaddy account, so YMMV.
1. Open your web browser and navigate to the 3220's CentreWare IS. 2. Click on "Protocol/SMTP Server" 3. Check "Host Name" 4. Type smtpout.secureserver.net/80 for server/port 5. Check "SMTP requires authentication" 6. Enter your username/pw 7. Click "Save Changes"
If you are asked for a username/pw to save the settings, the 3220's default are admin/1111.
Now click on "E-mail/E-mail Setup" on the navigation. Make sure your default [From:] address is your sender email address (they must match). Click "Save Changes"
As a final recommendation, I strongly suggest that you create your address book (E-mal/Local Address Book on the navigation) to make it easier to send by email, otherwise you will have to manually enter email addresses using the 3220's keypad (very slow!). Create groups for sending scans to several emails without having to select each individual email from the 3220's panel (also slow!).
Hope this helps.

Posted on May 13, 2011

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Xerox WC 3220 scan to e-mail problem with external smtp server(ISP). I am trying to configure the scanner to send mail. I follow up the instructions in the manual. When I try to test it I got smtp error ...


You can always find answers to your Xerox questions at www.xerox.com/support .

The 3220 does NOT support SSL, please verify if your email service is requiring SSL transmission. (Port 445 or 587 are indicators of SSL email requirements.) There are free email providers that will still send on port 25 without SSL. Xerox does not provide a list however so you will need to research these yourself.

Instructions for setup scan to email below:
Configure the Machine for Scan to E-mail
IMPORTANT: Obtain the following information from your e-mail service provider before configuring the machine for Scan to E-Mail.
  1. What is the host name or IP address of the SMTP server?
  2. What port number does that SMTP server require?
  3. Does the server require authentication login? If so, what format does the server expect the login? (Does the server require the full e-mail address or just the part before the @ sign?)
  4. Does the e-mail server require POP3 before SMTP authentication? If so, obtain the POP3 settings (POP3 host name or IP address, port number, and login name/password).
  5. Does the server require SSL or TLS encryption? If so, ask your e-mail provider to provide you with an e-mail server that does not use SSL or TLS encryption as the printer does not support SSL/TLS encryption for e-mail authentication.

    NOTES:
    • If you are provided with a new e-mail server to use, questions 1 - 7 will need to be answered again.
    • Xerox does not provide a list of e-mail providers that do not require SSL/TLS encryption for e-mail authentication.
    • If unable to find an e-mail service that does not require SSL or TLS encryption, See theRelated Items below for information on how to Install the Network Scan program for a Windows OS or how to Install the USB Scan Driver for a Macintosh OS. Once the scanned file is stored on your computer, it can then be e-mailed from your computer as an attached item/file in a new e-mail.
  6. What is the attachment size limit on the account on that server?
  7. What 'From' address will the printer use for Scan to E-mail? The From address should be a valid e-mail address for the e-mail server that the printer will use. Ask the e-mail provider if authentication is required if the login name (above) is allowed to be used for the From address the printer will use.

    If you do not know the answer to the questions above, contact the people that control the e-mail server you want the machine to use for Scan to E-mail. The following parties can provide you with additional assistance:
    • If the e-mail server is inside your company's network, contact the E-mail Server Administrator to obtain the required settings.
    • If the e-mail server is outside your company, contact the Technical Support for that e-mail service to obtain the required settings. This may be your Internet Service Provider (ISP), or a 3rd party E-mail Service Provider.
Configure the Machine's E-mail Settings Using CentreWare Internet Services (CWIS)
After you have obtained the above information, configure the machine's e-mail settings using CWIS.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to theProtocols folder to expand the list of options.
  4. Click on the [SMTP Server] link.
  5. Click on the [IP Address] or [Host Name] radio button.
  6. Enter the IP address or domain (host) name of the SMTP (e-mail) server in the field provided.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.

    NOTE: If using the domain (host) name, make sure DNS is enabled on the machine. By default, DNS is disabled. To enable and configure DNS settings, click on the Properties tab, click on the TCP/IP link under the Protocols folder, enter the required DNS settings for your network in the DNS/DDNS field, and then click on [Save Changes]. Contact your Network Administrator to obtain the correct DNS settings.
  7. Enter the port number used by the e-mail server, from 1 to 65535, in the field provided. The default port number is 25. If you use an IP address for the SMTP server, verify that the IP address for the server will not change.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.
  8. If authentication is required, insert a check mark in the SMTP Requires Authentication check box.
  9. In the SMTP Server Login Name field, enter the SMTP login name.
  10. In the SMTP Server Password field, enter the SMTP password and then retype the same password in the Verify Password field.
  11. If the E-mail server requires POP3 before SMTP authentication, continue with step 13. Otherwise skip to step 17.
  12. If POP3 before SMTP authentication is required, insert a check mark in the SMTP requires POP3 Before SMTP Authentication check box.
  13. In the POP3 Server and Port field, enter the IP address or domain (host) name of the SMTP (e-mail) server and the port number. The default port number is 110.
  14. In the POP3 Server Login Name field, enter the POP3 login name.
  15. In the POP3 Server Password enter the POP3 password and then retype the same password in the Verify Password field.
  16. Click on the [Save Changes] button.
  17. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  18. Click on the [E-mail] link.
  19. Click on the [E-mail Setup] link.
  20. In the Default [From:] Address field, enter the from E-mail address that the printer will use for sending E-mail.

    NOTE: If you do not want the from address that the printer will use to send E-mail to be automatically copied on any E-mail that is sent from the printer, make sure that the check box next to Always prompt for file format setup before scanning is not checked. Additionally, the following default settings can be set for Scan to E-mail:
    • Default Original Type - Available options are: Text, Text/Photo, and Photo
    • Default Scan Resolution - Available options are: 100 dpi, 200 dpi, and 300 dpi
    • Default Attachment Type - Available options are: PDF, TIFF - Multi Page, and TIFF - Single Page
    • Default Scan Color - Available options are: Mono, Gray, and Color
    • File Format Setup Prompt - Leave this box unchecked if you do not want to be prompted for the file format each time you Scan to E-mail.
    • Conformation Sheet - Available options are: On Errors Only, Always, and Off
  21. Click on the [Save Changes] button.NOTE: See the Related Items below for information on how to Scan to E-mail. When Scan to E-mail is successful, it is recommended to print a copy of the SMTP Server settings and E-mail Setup settings from CWIS for your records. If Scan to E-mail fails in the future, refer to these settings.
Configure Additional E-mail Security Settings (Optional)
For additional security when sending e-mails, the machine can be configured to require the sender to be authorized prior to using the machine's Scan to E-mail service. This is an optional security feature for Scan to E-mail and is disabled by default.
Authorized users for Scan to E-mail can be configured using CWIS. Up to 2,000 users can be registered.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  4. Click on the [User Authentication] link.
  5. Insert a check mark in the Enable Auth User check box to enable user authentication.
  6. If necessary, insert a check mark in the Enable Guest Account check box to allow guest access. If this option is enabled, enter a login name and password for the guest account in the fields provided.
  7. Click on the [Add] button to add new accounts.
  8. Enter a username, an authentication ID, a password and an e-mail address in the fields provided.
  9. Click on the [Save Changes] button. The user will be added to the User Authentication List.

Nov 04, 2013 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

I get "Send Error (SMTP)"


It took me a while to figure this out. Your 3220 must be connected to ethernet (I havent tried it with the 3220 connected directly to the computer). Also, this works with a free email with domain Godaddy account, so YMMV.
1. Open your web browser and navigate to the 3220's CentreWare IS. 2. Click on "Protocol/SMTP Server" 3. Check "Host Name" 4. Type smtpout.secureserver.net/80 for server/port 5. Check "SMTP requires authentication" 6. Enter your username/pw 7. Click "Save Changes"
If you are asked for a username/pw to save the settings, the 3220's default are admin/1111.
Now click on "E-mail/E-mail Setup" on the navigation. Make sure your default [From:] address is your sender email address (they must match). Click "Save Changes"
As a final recommendation, I strongly suggest that you create your address book (E-mal/Local Address Book on the navigation) to make it easier to send by email, otherwise you will have to manually enter email addresses using the 3220's keypad (very slow!). Create groups for sending scans to several emails without having to select each individual email from the 3220's panel (also slow!).
Hope this helps.

Dec 31, 2010 | Xerox WorkCentre 3220 All-In-One Laser...

1 Answer

Send error 3 smtp


The printer is trying to send E-mail.
It could be a "monthly-report" to the company that you've created a service-contract for the printer.

Or, it could be trying to send an E-mail to you after every "scan" that you do.

But, the printer needs to be configured, to nominate the SMTP-server to which it must connect, in order to "send" the E-mail. Work through the printer's configuration-screens, and enter the name of the SMTP-server -- it's the same name that you use within Microsoft Outlook (or Outlook Express).

Apr 10, 2010 | Xerox Phaser 3300mfpv/x Print Copy Scan...

1 Answer

Unable to scan document


Prob need to configure E-mail settings for mailbox. Your KM probably has a web interface for configuring TCP/IP settings and such. Log into it and configure SMTP and POP3 settings so that your copier has an e-mail server to send and receive. Do you see any error codes in the log? The error codes should tell you exactly what is misconfigured. But my guess is that there's no e-mail settings.

Peace

Jun 19, 2009 | Konica Minolta bizhub C250 All-In-One...

5 Answers

I get an SMTP error when i try to emali from my Xerox Workcentre M20i. What can i do to scan or e-mail without being directly connected to the printer via parallel port or USB?


That is not true i work as a IT Spec for the Kentucky Army National Guard and we have over 20 M20I series printers in which we have set up to scan to email. None of these printers are hooked up directly to the computer and they all have the ablity to scan to email. if you printer dose not seem to have the ability they you will probally just need to update the os. Here are the steps to get it set up.

  1. Connect the printer to the network
  2. Print a network config sheet
  3. use IE to connet to the web based interface useing the printers IP
  4. Click on the properties tab
  5. hit the little plus sign by connectivity
  6. do the same with protocols
  7. find and click on smtp server
  8. add ip address in the ip address and if your server requires athenticating type in the user name and password
  9. if for some reason the maxium message size has undefined then you will need to complete reset the printer or you will get an error it needs to have options that can be selected.
  10. now go to services
  11. then email settings
  12. select apropriate modes and the default from address
  13. if you want to set permissions to the device you can do so under user authintcation
  14. you can also set up the LAB and GAB
Note:
some web sites may not allow you to suer this function one alternitive is to set up a local smtp server on your network and create a mail box for yourself then you will just need to put your smtp server address in the instructions listed in step 8. I hope this helps.

Jan 28, 2009 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Xerox M20i scan to e-mail


You can not scan with a M20i with an Ethernet cat 5 cable. It can ONLY be done via a USB or parallel cable.

If you don't believe me, which many on here wont accept the truth, here is the note from the Xerox documentation..

The WorkCentre can scan a document via Direct Scanning using a USB or Parallel Port connection only.

Jan 11, 2009 | Xerox WorkCentre M20i All-In-One Laser...

2 Answers

Scan to email


Scan to email needs an IP address or the SMTP server name and the port. Now it depends if you use an SMTP server or are you just at home? Normaly the SMTP port is 25. The SMTP server could be the one you use in your email account as well. Something like mail.upc.ie. If you dont have a SMTP server you cant set up scan to email.

Aug 29, 2008 | Xerox Phaser 3200MFP/N Laser Printer

1 Answer

Sending error


I had this same issue and found your question. Well I figured it out. Go into either the web interface or the menu system and set SMTP/POP to OFF. The e-mail will error out within 10 minutes. Then turn the SMTP/POP feature back on.

In the web interface,
Network Settings
POP3/SMTP
Tick POP3/SMTP to OFF
Let the send error out within 10 minutes.
Tick POP3/SMTP back to ON.

Solved!

Jul 14, 2008 | Brother MFC-8840D All-In-One Laser Printer

1 Answer

Scanning


Follow the instructions below if you run into any configuration problems report back to this site and I will be notified by email.
-
Scan to E-mail allows a scanned document to be distributed to one or more e-mail addresses. This feature allows e-mails to be sent from the printer directly to an SMTP mail server.

NOTE: This solution assumes Microsoft Internet Explorer is being used as the web browser. Other web browsers may vary. You may need to contact your System Administrator to perform this solution, as it requires knowledge of the network’s email system.

The printer will have to be configured for TCP/IP (IP Address, Subnet Mask, Broadcast Address, Gateway Address). Before you begin, print a System Settings List and make sure the printer has an IP Address and that Internet Services is enabled. See the Related Items below for additional information.
NOTE: An e-mail server must be configured properly and running on the network to perform this solution. The IP Address of the e-mail server is required.
  1. Open an Internet browser window on the workstation.
  2. Enter the IP Address of the printer in the Address field, and then press [Enter] on the keyboard. The Internet Services window will be displayed.
  3. Click on [Properties]. The Properties window will be displayed.
  4. Click on [Machine Details] from the list on the left side of the window.
  5. Enter a valid SMTP Compliant e-mail address in the Administrator E-mail Address field.

    NOTE: When entering the address the SMTP-compliant format must be used, for example, person@company.com. Any replies to e-mail sent from the printer will go to the address specified in the field.

  6. Enter a valid SMTP Compliant e-mail address in the Machine E-mail Address field.
  7. Click on [Apply New Settings].
  8. If prompted for a user ID and password, enter the administrator user ID and password in the fields provided, and then click [OK].

    NOTE: The default user ID and password is admin and are case sensitive.

  9. Click on the [+] next to the Protocol Settings folder. A list of items will be displayed.
  10. Click on the [E-mail] link. A list of settings will be displayed on the right side of the window.
  11. Select the receiving protocol to be used from the Receiving Protocol pull-down menu.

    NOTE: Contact your System Administrator for more information regarding the receiving protocol of your e-mail server.

  12. Enter the IP Address of the POP3 Server in the POP3 Server Address field.

    NOTE: There is no option to set a DNS Host Name for the POP3 Server. Contact your System Administrator if you require additional information.

  13. Enter the username for the POP3 account in the POP User Name field.
  14. Enter the password for the POP3 user name in the POP User Password field.
  15. Enter the password again for the POP3 user name in the Confirm Password field.
  16. Enter the IP Address of the SMTP Server in the SMTP Server Address field.

    NOTE: There is no option to set a DNS Host Name for the SMTP Server. Contact your System Administrator if you require additional information.

  17. Click on [Apply New Settings]. A page will be displayed asking for the printer to be rebooted for the new settings to take effect.
  18. Click on [Reboot]. A 'Do you want to Reboot?' message will be displayed.
  19. Click [OK] to continue with the reboot.
  20. Click on the [X] in the upper, right corner to close the window.

Jun 20, 2008 | Xerox WorkCentre M-24 Color Copier

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