Brushes cleaned thouroughly and wheels as well. Does not appear to be suction.
Keeps saying to Please clean the brushes or wheels and this has been done very thoroughly. Even tried replacing the brushes with brand new ones. Does not seem to be any suction and there is a clicking sound.
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remove the brush from the enclosure. use a quarter rotate the cover, pull out the brush and clean any debris. operate the unit before installing the brush to see if the device in fact operates as designed. if not replace the unit, if so install the brush and bust out laughing!
There shouldn't be a motor in the brush. The brush is powered by the suction on the hose. Check the suction on the hose. The vacuum itself might need to be cleaned. If the suction is a problem and you have cleaned the vacuum I would contact dyson support to see if they can replace your vacuum. http://www.dyson.com/support.aspx
It takes a lot of suction to spin the brush. First make sure the suction is good. Make sure the bag and/ or filters are clean. Replace if necessary. Most turbo tools can be opened up to clean. Most have a lever that allows you to open it up to clean hair, dust, etc from the fan and fan shaft and other areas inside the tool. The tools pick up a lot of hair and debris and some will wrap around the moving parts building pup to the point the brush will not spin fast enough. The same thing can happen to the brush roll on your vacuum so be sure to clean it too and replace the belt at least twice per year.
When you say taking handle back I assume you mean the action to start rotation of brushes. Had simular problem and found by removing brush from tube and then cleaning "baked on rubbish" in plastic tube (so you can see clearly through tube) Clean with stiff brush and also making sure brush drive belt housing is also clean and allows brush to rotate square to housing did improve the suction power. I assume you have cleaned all filters by wahing under running water and applying a little pressure to remove water and attached dirt?
Check that the brush has not become fouled with string, etc. If it still doesn't work try the following.
Some Dyson's have a switch for the brush on the front of the handle. If yours does, please make sure its on. This may seem obvious but many vacuum owners who have this switch don't know it is there until it is turned off and the brush doesn't function.
You didn't say if the hose has suction. If there is no suction in the machine, I would check the usual (empty dirt, clean filters, check for clogs). Hope this helps and good luck!
make sure the filters in the bottom are clean, then remove the canister and you will need to clean it thouroughly, pay close attention to the upper section inside where the "cones" come togetheri have read that they are prone to clog up here and lose suction, google dyson suction loss or how to clean a dyson ect...pay attention to getting the rod that releases the bottom to dump back in the correct place or it will not work right. a few write ups tell about this!
Make sure you take off the little cap at the end (the one that spins -- just grab it and pull it straight off) and clean under it too. The rest of the brush may look perfectly clean but what happens is that hair gets stuck under spinning cap and, like a slowly growing washer, it pushes the whole brush toward the gear box. When it gets pushed over enough, the large yellow ring starts to rub against the side of the brush deck making it harder for the motor to turn the brush and you get that "remove and clean brushes" message.