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T7316E Telephone - Nortel Norstar Telephone System

Hi There.  I sure hope you can help.  My boss purchased the above-note telephone system and (briefly) had a receptionist who programmed two mailboxes.  Since that time, the receptionist has left and I am being asked to re-program the entire system.  I do have all the books, manuals, etc., and I am ready to take this on but I am unable to program anything without the password/log in.  Is there any way I can over ride whatever has been set in there in order to attempt to re-program the entire system.  The good news is that there are only 3 of us here.  My boss has his correct mailbox recording.  His associate, howver, has changed offices and now her extension has not "followed" her so while her phone rings, messages are taken on another extension.  I have nothing but mainly because I am unable to program due to not having password.  HELP!  Thanks.

Caroline Kerr

Veldkamp Barristers & Solicitors

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Re: T7316E Telephone - Nortel Norstar Telephone System

When we purchased our Norstar T7316E system, the rep set up BASIC as our password.

Can you please send me a copy of your manual?

Posted on May 15, 2008

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I am having trouble activating a new extension on our system. Nortel T7316E.

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Online cheat sheet for the feature buttons on the Nortel T7316E. I work for the school system and our people keep loosing their cheat sheets. I'd like to refer them to a link so they can reprint anytime.

Here's the cheat sheet you were looking for. Here at IdacomUSA we provide User Guides and System Manuals for every system and phone that we repair. We also repair the Nortel T7316E for $75, which will transform your old phone into one that looks and works like it was purchased yesterday.

As for the link for your cheat sheet, here it is.

Nortel ICS Telephone Feature Card

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Mar 24, 2009 | NorStar Phones

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Have 2 t7316e nortel phones...i can hear the other person, but they can't hear me...tried swapping handset, but that didn't resolve the issue...any answers?

Look at the bottom of the set that is giving you troubles, check to see if the handset is plugged into the correct spot.

It should be plugged into the Handset jack not the headset jack.

This is a common mistake.

Feb 23, 2009 | NorStar T7316E Telephone

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If your company extentions are 2 digits long enter "120000"
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Programing my nortel t7316e charcoal to access whole phone lines

If you are fmailiar with the programming of the system, you must set the lines (3-8) to appear and ring on the extensions.

Assuming you have a later release MICS or CICS:

Press Feature ** 266344, then the installer password.
Press Show at Terminals and Sets, enter ext #.
Press Show until you are asked for the line number, then scan through the line appearances, and change to "Appear Only" on the lines you don't want to ring at that set.

Repeat for each extension you want to change.


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1 you can but it must be done via log on to switch with lap top (you may use handset but very tricky)
2 use feature *4

Speed dial -
Dial an external telephone number using a two- or three-digit code. There
are two types of speed dial codes: system (01-70 or 001 to 255) and
personal (71 to 94). System speed dial codes can be used from any
display telephone in the system. System speed dial codes are assigned by
your System Administrator.
Personal speed dial codes are used exclusively at your telephone.
To make a call using a speed dial code:
1. Press FEATURE 0.
2. Enter the two- or three-digit code for the number.
Speed dial -
To program personal speed dial numbers:
1. Press FEATURE *4.
2. Enter a two-digit code from 71 to 94.
3. Specify the external line by pressing a line button, a line pool button, or
the intercom button. If you do not specify the external line, the system
automatically chooses a line for the call.
4. Dial the telephone number you want to program (up to 24 digits).
5. Press HOLD.
6. Record the code and number you have just programmed.
Note: You cannot program personal speed dial numbers while another
user is programming your system.

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