Question about Xante Ilumina Digital Color Press Printer

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Xante Ilumina paper james on duplexing

We have had our Ilumina for about a year now and in the past 6 month, been noticing paper jamming when duplexing. 
There are files we can duplex all day  long and then there are  other ones that jam the machine up every time. I feel like we are using the same printer/paper options are being very careful when setting up new ones but, something is happening to make the machine job. It seems to happen on files containing more pages. U even tried making a PDF of the files and sending that as well and still james when duplexing. Anyone out there have similar problem or a solution? If you need more info, just ask. Thanks

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Are your settings for media type and media weight are correct. Remember different paper, different settings. Make sure your feed rollers are not worn, if worn replace them. A lot of paper jams are caused by miss-feeding, due to worn feed rollers(try cleaning them with alcohol).

Posted on Apr 01, 2010

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Hp4200 duplexer paper jam


If it jams every time, remove the duplexer and look for a piece of paper on the metal plate as the paper feeds out of the duplexer and back into the machine. Also use a file folder to push any jammed paper out from inside the duplex module.

Mar 14, 2015 | HP LaserJet 4200 Printer

1 Answer

How do I get jammed paper out of the back of it?


This is from the user guide available on the HP.com website:
This section contains the following topics:
• Clear paper jams
• Avoid paper jams
Clear paper jams
Paper jams can occur either inside the printer or in the automatic document feeder.
CAUTION: To prevent possible damage to the printhead, clear paper jams as
soon as possible.
TIP: If you notice poor print quality, clean the printhead. For more information, see
Clean the printhead.
Use these steps to clear a paper jam.
To clear a jam inside the printer
1. Remove all media from the output tray.
CAUTION: Trying to clear a paper jam from the front of the printer can
damage the print mechanism. Always access and clear paper jams through
the automatic two-sided printing accessory (duplexer).
2. Check the duplexer.
a. Push the button on either side of the duplexer, and then remove the unit.
b. Locate any jammed media inside the printer, grasp it with both hands and
then pull it towards you.
c. If the jam is not there, push the latch on top of the duplexer and lower the
cover. If media is jammed inside, carefully remove it. Close the cover.
d. Reinsert the duplexer into the printer.
3. Open the top cover and remove any debris.
4. If you have not found the jam and have Tray 2 installed, pull out the tray and
remove the jammed media, if possible. If not, do the following:
a. Ensure the printer is turned off and disconnect the power cord.
b. Lift the printer off Tray 2.
c. Remove the jammed media from the bottom of the printer or from Tray 2.
d. Reposition the printer on top of Tray 2.
5. Open the ink cartridge access door. If there is paper remaining inside the printer,
ensure the carriage has moved to the right of the printer, free any paper scraps or
wrinkled media, and pull the media towards you through the top of the printer.
WARNING! Do not reach into the printer when it is on and the carriage is
stuck. When you open the ink cartridge access door, the carriage should
return to its position on the right side of the printer. If it does not move to the
right, turn off the printer before you remove any jam.
6. After clearing the jam, close all covers, turn on the printer (if you turned it off) and
resend the print job.

That's about as much as I can find for you. If you look in you user guide which is on a CD that came with the unit, you can go to page 152 through 154 to see diagrams that go with these instructions. Good luck!

Nov 13, 2014 | HP CM749A - Officejet Pro 8600...

1 Answer

How do i fix the little black piece that broke off of the fuser exit sensor on my Xante Ilumina?


Amanda,
The problem is related to the paper exit assy. Their is no problem with your fuser assy. Take a look at the exit document related to your problem. Usually that is cause when removing a paper jam, that switch flags break for pulling the paper in the back direction. You would have to replace the paper out exit swicth black actuator.

Oct 03, 2014 | Xante Ilumina® 502 Laser Printer

1 Answer

My printer carriage has jammed.


To resolve the issue, you can try each solution in this document in the order presented.MPORTANT : Each time you try a solution, try to print a self-test report to determine if the hardware functions correctly. To print a self-test report, use the steps in the following table:Load plain white paper into the input tray.Press Setup on the product control panel.Press the right arrow ( ) to select Print Report , and then press OK .Press the right arrow ( ) to select Self-Test Report , and then press OK . The self-test report prints.Solution one: Turn the product off and on again Follow these steps to turn the product off and then on again to reset the printing mechanism Press the Power button to turn off the product. If the product does not turn off, continue to the next solution.Wait 60 seconds.Press the Power button to turn on the product NOTE:The product might go through a warm-up period. The product lights might flash and the carriage might move. Wait until the warm-up period finishes before you proceed. Try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution.Solution two: Clear any paper jam Follow these steps to clear any paper jam.Step two: Clear the jam from the rear of the product Use one of the following methods to clear the paper jam from the rear of the product. If your product has a two-sided printing accessory (duplexer), skip to Method two.Method one: Clear the jam from the rear access door Press the Power button ( ) to turn off the product, if it is not already off.Disconnect the USB cable from the rear of the product.Disconnect the power cord from the rear of the product.Remove the rear access door: Press the tab on the left side of the door inward, and then pull the door out.Figure 1: Remove the rear access door ently remove any jammed paper from the rollers.CAUTION:If the paper tears while you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.Figure 2: Remove torn pieces of paper from the rollers Reattach the rear access door. Gently push the door forward until it snaps into place.Method two: Clear the jam from the two-sided printing accessory (duplexer) Press the Power button ( ) to turn off the product Disconnect the USB cable from the rear of the product.Disconnect the power cord from the rear of the product.Remove the two-sided printing accessory (duplexer) from the rear of the product: Press the buttons on each side of the duplexer, and then pull it toward you. Figure 3: Remove the two-sided printing accessory Gently pull the jammed paper out of the rollers.CAUTION:If the paper tears while you remove it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.Figure 4: Remove torn pieces of paper from the rollersIf you do not see jammed paper in the rear access area, push the latch on the top of the duplexer, and then lower its cover.Figure 5: Open the duplexer - Latch on top of the duplexer Duplexer cover Remove any jammed paper from inside the duplexer.Close the duplexer cover, and then reinsert the duplexer into the rear access area of the product. Figure 6: Reinsert the duplexer Push the duplexer inward until it clicks into place.Step three: Clear the jam from the front of the product If you cannot remove the paper jam from the rear of the product, follow these steps to remove the paper jam from the front.Open the cartridge access door.Figure 7: Open the cartridge access door NOTE:The carriage should be on the right side of the product, out of view. If it is on the left side, close the cartridge access door, and then turn on the product. Unplug the power cord from the wall outlet, and then open the cartridge access door again.Look for any pieces of paper or other debris inside the cartridge access area.Gently pull the paper out of the rollers.CAUTION:Remove paper from the front of the product as carefully as possible. If any torn pieces of paper remain inside the product, more paper jams are likely to occur, and this could damage the print mechanism.Close the cartridge access door.Figure 8: Close the cartridge access door Reconnect the USB cable to the rear of the product.Reconnect the power cord to the rear of the product.plug the power cord back into the electrical outlet. Press the Power button ( ) to turn on the product. Reload paper in the input tray.try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting.If the issue persists , continue with the next solution.If the self-test report does not print , continue with the next solution.Solution three: Make sure the carriage moves freely Use the following steps to make sure the carriage moves freely.Press the Power button ( ) to turn on the product, if it is not already on.Open the artridge access door.Figure 9: Open the cartridge access door Without turning off the product, disconnect the power cord from the rear of the product.WARNING:You must disconnect the power cord to move parts by hand without the risk of an electrical shock.unplug the power cord from the wall outlet.Look inside the product to see where the carriage is stuck, and then check for any torn paper or other objects that might restrict the movement of the carriage.NOTE:You might need a flashlight to illuminate areas inside the product Figure 10: Use a flashlight to see inside the product Remove any loose paper or obstructions you find.Figure 11: Example of obstruction in carriage access area Reach inside the product through the cartridge access door, and then manually move the carriage. You might have to reach through the paper output tray to access the carriage.If the carriage is stuck on the right side of the product , move the carriage to the left side of the product.If the carriage is stuck on the left side of the product , move the carriage to the right side of the product.Make sure the carriage moves freely across the width of the product by gently pushing the carriage to the left, and then to the right.Close the cartridge access door.Figure 12: Close the cartridge access door. Reconnect the power cord to the rear of the product.Plug the power cord into the wall outlet. Press the Power button ( ) to turn on the product. Try to print a self-test report. See the steps on how to print a self-test report at the beginning of this document.If these steps resolved the issue , and the self-test report prints , there is no need to continue troubleshooting. If the issue persists , continue with the next solution. If the self-test report does not print , continue with the next solution. four: Remove and reinstall the cartridges Improper placement or installation of the cartridges can cause the product to indicate a carriage jam error.

Oct 12, 2011 | HP Officejet 6500 Wireless All-in-One...

1 Answer

I have a 18 mo old 8500 OJPro wireless that won't advance the paper, makes a clicking sound and gives a false paper jam error. I have seen a split white gear within a black clutch assembly on the left end...


Follow these steps in the order presented to resolve the paper jam. Step one: Remove any loose paper Remove any loose sheets of paper from the input tray and the output tray. CAUTION: Do not remove jammed paper at this stage. Trying to clear jammed paper from the front of the product can damage the print mechanism. Remove any loose paper Do not pull jammed paper c02073375.gif c01994705.gif Step two: Clear the jam from the rear of the product CAUTION: Never pull jammed paper from the front of the product. If you can pull it from the rear of the product or the tray, always try the rear first. Pulling paper from inside the front cover can cause mechanical damage to the product.
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the rear of the product.
  3. Unplug the power cord from the wall outlet.
  4. Turn the product around so that you can access the rear side. Figure 1: The rear side of the productc01617574.gif
  5. Push in the button on either side of the two-sided printing accessory (duplexer), and then remove the duplexer. Figure 2: Remove the duplexerc02051407.gif 1 - Press the buttons on the sides of the duplexer 2 - Pull the duplexer out of product
  6. Gently remove any jammed paper or bits of torn paper from the rollers inside the product. Use both hands to pull any whole sheets of paper to avoid tearing them. Figure 3: Gently remove the jammed paperc02073376.gif CAUTION: Use a flashlight to thoroughly check the rollers and wheels for torn pieces of paper that might remain inside the product. If any torn pieces of paper remain inside the product, more jams are likely to occur. Figure 4: Remove scraps of paperc02073377.gif
  7. If you do not see jammed paper in the rear access area, push the buttons on the latch on the rear of the duplexer, and then lower the cover. Figure 5: Open the duplexerc01617577.gif 1 - Latch on rear of the duplexer 2 - Duplexer cover
  8. Remove any jammed paper from inside the duplexer.
  9. Close the duplexer cover.
  10. Gently push the duplexer into the product until it snaps firmly into place. Do not press the buttons on the end of the accessory while you reattach it. Figure 6: Reattach the duplexerc01617578.gif
  11. Reconnect the power cord to the rear of the product.
  12. Plug the power cord back into the wall outlet.
  13. Press the Power button (c01602202.gif ) to turn on the product.
Step three: Print a self-test report Follow these steps to print a self-test report. Printing a self-test report verifies if the hardware functions correctly.
  1. Load unused, plain white paper in the input tray.
  2. Press the Power button (c01602202.gif ) to turn on the product.
  3. Press the Setup button (c01726396.gif ).
  4. Press the Right Arrow (c01185072.jpg ) to select Print Report , and then press OK .
  5. Press the Right Arrow (c01185072.jpg ) to select Self-Test Report , and then press OK . The self-test report prints.

Oct 30, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

XEROX 6110 coloer printers


Xerox 6110 Code Description A1-1 to A1-32 All indicate a paper path problem, etc. in the ADF A2 ADF exit problems A3 Irregular size documents A5 ADF interlock A6 ADF single sheet document reset A7 Platen interlock A8 ADF exit interlock C1 Tray 1 jam C2 Tray 2 jam C3 Tray 3 jam C6-1, C6-2 Jams related to duplex C6-3 Registration sensor, re tray 1 C7-1, C7-2 HCF feed problems C7-3 Tray 1 feed problem C8 Paper stays in tray or duplex or HCF C9 Bypass feed problem E1-10 to E1-25 Internal jam E1-6 Paper on registration sensor E2 Reset signal happened. Might read E-2 something else E3-30 to E4-14 Exit jam E3-6 Exit jam E4-10 to E4-14 Inverter sensor not actuated E4-15 Inverter sensor E4-40 to E4-45 Duplex entry sensor E4-6 Inverter sensor E5 Front door interlock E6-1 Tray 1 interlock E6-2 2 tray or duplex interlock E6-3 HCF interlock E7-2, E7-3 Duplex interlock E8-6 to E8-15 Duplex entry sensor F1-1 Sorter entry sensor F1-6 Sorter exit sensor F3 Paper size not available for sort/stack F5 Sorter interlock J1 Add toner J3 Replace copy cartridge J7 Replace copy cartridge J8-1 Wrong copy cartridge installed J8-2 Copy cartridge EEPROM L6 Auditron or other counter problem L8 Platen glass temperature is too high L9 Communication problem between interimage erase/edge lamps and main board U1-1 Main motor drive problem U2-1 to U2-4 Scan home sensor U3-1 Lens sensor U4-1 Open fuser thermistor U4-2 Fuser did not warm up properly U4-3 Fuser temperature too high U4-4 Fuser problem. Staying on too long U4-6 High fuser temperature U5-1 Sorter bin home switch not activated U5-2 Sorter bin home switch stayed actuated U5-3, U5-4 Sorter bin home switch U6-1 ROM problem U6-2 RAM problem U6-3 Low battery U6-4 Incorrect value in NVM. Reinitialize main board with code 20-96 U8-1 to U8-6 Problem with exposure lamp, lamp sensor, lamp board

Jan 03, 2009 | Office Equipment & Supplies

1 Answer

HP 1320 duplex printing paper jam


Managed to solve this myself: I disassembled the printer and noticed there was a paper jammed in the duplex tray. Rolls were all ok, but the paper blocked the use of the duplex pathway. For disassembly help check the HP 1320 service manual, which you can find on the net as a PDF.

Jul 14, 2008 | HP LaserJet 1320 Printer

1 Answer

Can you advise me as to what the problem is with my NEC Superscript 1800


I have had a duplexing 1800 for some years during which all went well until about 6 months ago, when I could no longer duplex, having .received the message "duplex paper jam." Being a nosey engineer, I looked into the back and found a small, delicate plastic "finger" lying thereabout. Upon further nosing, including removal of a metal cover, I found the plastic device, off of which I was able to establish that the finger was broken. More recently, in attempting to establish a glue-on replacement to the broken finger, I demolished the item of which it was originally a part. Now, as an engineer for 55 years, I have come to look for the cause from which the effect derives; i.e., how come the plastic
finger broke off of the plastic part, and what was the role of the plastic part in allowing duplex printing or blocking it. After many blinding reflections, I came to the conclusion that the broken-off finger extended into the paper path for duplex printing and, from proper paper movement, signalled the printer control to allow backside printing of that sheet of paper. Absent the broken-off finger and the enabling signal, the printer stopped and produced the "duplex paper jam" message. I have not sought to locate and define other such "plastic finger" paper-sensing devices through which the printer's control monitors paper routing for one-side printing and for duplex printing. Suffice it to say that, in my bailing wire approach to fixing things, I apparently have further limited my printer to no printing at all and am facing its replacement. Anyone want a crippled NEC 1800? It is yours for the shipping and handling costs, and I will throw in my remaining inventory of powder-ink cartridges.

Dec 18, 2007 | NEC SuperScript 1800 Laser Printer

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