Question about HP Photosmart D7160 InkJet Printer

2 Answers

Printer won't print in black ink.

I have an HP photosmart D7160 printer. The printer will not print word documents with black text. It acts like it is printing it but nothing is on the page. I have to change the color of the text. Also, pictures usually have red splotches. It will have gray in the pictures, so I don't even know if the black ink is the problem. I have already tried to replace the black ink. I have also tried to clean where the black ink connects to the printer. What is wrong?

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  • vgriff576 May 21, 2009

    how do you clean the plunger? and what do i do about the print head?

  • vgriff576 May 21, 2009

    my cartridges don't even look like that. somebody also told me there is no such thing as a plunger on an hp. i am not questioning you, its just that now i am very confused. the first video did not help me. i did not have a tab that said services. i don't know if i should attempt to do the second video because my cartridges did not look the same as theirs.

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Plunger needs to be cleaned, print head also would need to be looked at on this one.

Posted on May 21, 2009

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In most cases when the HP02 cartridge is not recognized, or has poor connectivity, you will normally receive an "Unrecognized Cartridge" or "Cartridge Problem" error message with a big RED X; in most cases (like 99.3%) the smart chip needs to be replaced with a new one - please note the chip life has 25 month expiration window from the time the HP02 (or 363 in the UK) cartridge is initially installed into the printer. Click here for more information when using refilled ink cartridges or general printing problems using any HP02 ink cartridge: http://inkjet411.com/?page_id=1372
I suggest you first activate a CLEAN PRINTHEAD routine from the TOOLS/MAINTENANCE menu to see if you can blow/**** ink down and thru the PRINTHEAD nozzle plate. You may also need to place a damp cloth under the printhead to help 'wet' the nozzle plate in an effort to remove residual black ink buildup...you can find some youtube videos on how to do this. For additional HP02 support information, please visit our HP02 system support page which includes videos of procedures below: http://inkjet411.com/?page_id=1372
If you observe an INK SYSTEM FAILURE message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada and Fry's Electronic's (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
http://www.costcoinkjetrefill.com/pricing
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Posted on Jul 26, 2013

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Hi otissr

If you are lucky, the solution given by HP in the following link will help.
Hope you wouldn't require a service call.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01936219&cc=us&lc=en&dlc=en&product=1156652
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I have a Photo smart D7160. When trying to print it gives me an error message which says "Ink System Failure" Insystem has failed. Unable to print. Refer to printer documentation. Error: 0xc18a0307. Pls...


Hello,

The "Ink System Failure" error is causes by air in the ink feed tubes. We have a step by step guide purging the air from the feed tubes posted on our web site. Go to our site at: www.ccl-la.com, click on the printer repair link and then the HP link. Follow the steps and you should be back printing in no time at all.

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Hp has an excellent online support site, available here, or here, as well as a user forum with q& a from other users that might help with that error.
You might want to try the solution posted in this link. It appears to have worked for quite a few folks. Read through to the end before you try it...

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
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