Question about Xerox Phaser 4500/DX Laser Printer

1 Answer

Printer won't initialize

At power-up display shows xerox logo then 3-4 seconds reintializes like it is stuck in a loop.

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  • 1,113 Answers

Although I dont know this particular model, I will answer with knowledge of similular beastys.....

Does it do this loop when no connection is pressent to computer (remove cable) if it still don't power up without connections and it fails to show any errors when left on for a period of time then you are facing corrupt firmware or a board fault

If it powers up ok when disconnected then Interface (network?) card is dodgy or incorrectly configued

 

Posted on Oct 19, 2007

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Posted on Jan 02, 2017

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1 Answer

8560 printer shut itself down and will not true back on


The following lists the chain of events that occur when you turn on a printer. You can follow this list as one means of determining if the printer is operating correctly. The exact chain of events depends upon the last power down condition and where the printer has last determined the printhead is positioned, this is stored in non-volatile RAM. The Checklist is the primary reference for troubleshooting power-up problems.

1. Power cord is plugged in and the power switch is turned on:

2. Power supply senses AC line voltage conditions (110 VAC or 220 VAC)

and enables DC voltages. If an overload occurs, the printer turns off the high voltage DC supplies, causing a "blink" effect on the Control Panel LEDs.

3. BIST test flashes the PE LED very briefly at a fast rate until the end of the

next test.

4. The Boot loader performs CPU initialization and RAM test. It then sends

the boot loader version to the serial port.

5. Power-On Self Test (POST) initializes the Control Panel. The Control

Panel LED turns red, green, orange, and then off. The Control Panel LCD then goes black and then clear. The POST version displays on the LCD

and waits two seconds. During this time the operator can press the Back

button to bypass the remaining POST test.

6. Low level Power-On Self Test (POST) diagnostics are performed. The

Control Panel displays status messages as each sub-test is performed.

This test takes about 8 seconds. All LEDs are off during the test.

If POST diagnostics pass, the Control Panel displays the Xerox logo and turns on the green LED.

If the test detects an error, the error message displays on the LCD and the printer flashes the LEDs with a repeating error code pattern.

7. The VxWorks operating system is initialized and engine code is started.

This takes about 15 seconds. The Xerox logo is displayed.

8. Print Engine Self Test (PEST) diagnostics are then performed. These test

the heaters, clutches, motors and solenoids. As each clutch is tested, you hear clicking with four high tones as each motor is tested. This test takes about 30 seconds.

9. The printer now runs the mechanical initialization. The exact sequence
depends on the initial position of the printhead and wiper assembly.

Feb 28, 2014 | Xerox Phaser 8560MFP Laser Printer

Tip

Xerox system error


If you are using a Xerox printer, you might have faced a system error problem, similar to "System error 09.038.46:113334" or something within that line.

I faced a similar error message like this a few months ago and i solved it using the following steps.

The ink count sensor flags were stuck.
Verify that the ink is correct and genuine and then reset the system and error message by performing the following steps:

1- Turn on the printer
2- Wait for the xerox logo to begin moving across the display
3- Before the logo is centered on the display (stops moving) press and hold the "back" and "help" buttons on the control panel.
4- Hold both buttons until the display reads "beginning service mode initialization".Release the buttons and the printer reboots into service mode with the "Service Diagnostics" menu displayed
5- Then scroll until you find function menu then click "OK"
6- Scroll until you find "Clear ISC" fault and press "OK"
7- Click back several times and then reboot the machine.

If you follow these exact steps your problem should be solved.

Thank you for using Fixya,
Kenneth.

on Apr 07, 2010 | Office Equipment & Supplies

Tip

Xerox Phaser errors 09,005.49, 09,006.41, 09,007.42, 09,008.43


Hi.
This procedure will clean errors like Note: type errors 09,005.49, 09,006.41, 09,007.42, 09,008.43 ('Ink Loader Fault - respectively cyan, magenta, yellow, black)

Start disconnecting the power cord for ten minutes , then remove the black stick check it and put it back. Ensure you are using original cartridges.


Turn the printer on, to enter the Service menu:

1. -You can access the menu using the FRONT PANEL:
  • Press the down arrow, select "Troubleshooting" from menu and then press OK
  • Press the down arrow until you get "Maintenance Tools" and then press OK
  • While holding the arrow at the top, also press the down arrow at same time, to access the hidden service menu.
  • Scroll down the menu until getting "Enter Diagnostics" and click OK. Wait about 20 seconds, then go to Step 3

2 - If you can not Access the menu because the printer is stuck with the error message on display.
  • If the printer is on, turn it off and wait 10 seconds. Turn the printer back on.
  • Wait to see the Xerox logo on display.
  • Before Xerox logo getting steady on display, press and hold the Back button (back) and 'i' (Help) on the Control Panel.
  • Hold down both buttons until the display shows "Beginning Initialization Service Mode". Release the button and the printer will restart showing the menu "Service Diagnostics".


3 - Scroll using the arrows until "Function Menu" appears and press OK

4 - Scroll using the arrows until you get the command "Clear Fault ISC" and press OK twice to confirm.

5 - Now push the "back" button on the control panel (usually at the left), then press "Exit Diagnostic", then OK twice to confirm.

6 - The printer will restart, and the error message will be gone.

7 - Remove the sticks, check them and load them back correctly.


If the error does not clear, then it is due to a fault, in which case contact Xerox technical support at the number listed on the owners manual.

on Jan 30, 2010 | Xerox Phaser 8550DP Printer

1 Answer

8560 shut down and will not turn back on


The following lists the chain of events that occur when you turn on a printer.

You can follow this list as one means of determining if the printer is operating correctly. The exact chain of events depends upon the last power down condition and where the printer has last determined the printhead is positioned, this is stored in non-volatile RAM.


1. Power cord is plugged in and the power switch is turned on:

2. Power supply senses AC line voltage conditions (110 VAC or 220 VAC)

and enables DC voltages. If an overload occurs, the printer turns off the high voltage DC supplies, causing a "blink" effect on the Control Panel LEDs.

3. BIST test flashes the PE LED very briefly at a fast rate until the end of the

next test.

4. The Boot loader performs CPU initialization and RAM test. It then sends

the boot loader version to the serial port.

5. Power-On Self Test (POST) initializes the Control Panel. The Control

Panel LED turns red, green, orange, and then off. The Control Panel LCD then goes black and then clear. The POST version displays on the LCD and waits two seconds.

During this time the operator can press the Back button to bypass the remaining POST test.




6. Low level Power-On Self Test (POST) diagnostics are performed. The



Control Panel displays status messages as each sub-test is performed. This test takes about 8 seconds. All LEDs are off during the test. If POST diagnostics pass, the Control Panel displays the Xerox logo and turns on the green LED.

If the test detects an error, the error message displays on the LCD and the printer flashes the LEDs with a repeating error code pattern.

7. The VxWorks operating system is initialized and engine code is started.

This takes about 15 seconds. The Xerox logo is displayed.

8. Print Engine Self Test (PEST) diagnostics are then performed. These test

the heaters, clutches, motors and solenoids. As each clutch is tested, you hear clicking with four high tones as each motor is tested. This test takes about 30 seconds.




Feb 28, 2014 | Xerox Phaser 8560MFP Laser Printer

1 Answer

09,037.45:39005


Hi,
This is an error in the ink loader.
It usually means the ink count sensors are stuck, after using 2 - 3 ink sticks. Your code shows that the yellow ink loader is stuck.
Features on the bottom of Xerox ink sticks actuate the ink loader sensor located at the end of each ink loader channel. The sensor detects the movement of the ink sticks to keep a record of ink usage.

Damaged, or Non-Genuine ink sticks may not actuate the sensors. Or using older Phaser 8400 model ink will also cause the 9,03x.4x errors.

  1. Check the ink sticks are genuine, and for the correct model.
  2. Manually verify that the ink stick is able to move in the ink loader chute. Check for broken or incorrect ink sticks.
There is a small chance that the ink count sensor is faulty, or the ink heater has blown.

This fault has to be cleared by running the Clear ISC Fault function, in the Service Diagnostics Menu.

Service Diagnostics > Function Menu > Clear ISC Fault

To enter the Service Diagnostics Menu, start with the power OFF.....

1. Turn the printer power On.
2. Wait for the Xerox logo to begin moving across the display.
3. Before the logo is centered on the display (stops moving), press and hold
the Back and Help buttons on the Control Panel.
4. Hold both buttons until the display reads Beginning Service Mode
Initialization. Release the buttons and the printer reboots into service

Have Fun!

May 11, 2010 | Xerox Phaser 8560DN Laser Printer

1 Answer

Xerox Work Centre C2424 System Error


Hi there
I found some thing maybe do for you it may not be rhe right code you have at this moment but it come in handy for you.



082122a.jpg

31,004.40:6909: it's a mechanical initialization jam error. Pull out the paper tray to make sure it doesn't have a jam. Try also to manually feed some heavy paper or card stock through the printer to make sure the sensor in the preheater isn't stuck.

39,002.40 : DRAM test failure.

39,012.40:56208: "Cycle the power" and if that does not work replace the document feeder.

39,012.41: Document Feeder Optical Failure. Replace the document feeder.

4,0XX.6x: Process Control Software Fault.

· Reset NVRAM and then retest.
· Ensure ground integrity for the system
· Replace the EEPROM chip.
· Reboot the system.
· From the System Setup menu, go to "Information", "Troubleshooting"
· Service Tools menu.
· With the cursor at the top of the Service Tools menu, press both the Up Arrow
· and Down Arrow buttons to display the Hidden Service menu.
· Reset NVRAM is in there.

Also may be handy is this.


4,0XX.6x Process Control Software Fault
Error 04,041.66
Solution 1:

a. Reset NVRAM and then retest.
b. Ensure ground integrity for the system.
c. Replace the EEPROM chip.
d. Reboot the system.

1. From the System Setup menu, go to Information --> Troubleshooting -->
Service Tools menu.
2. With the cursor at the top of the Service Tools menu, press both the Up Arrow and Down Arrow buttons to display the Hidden Service menu.
3. Reset NVRAM is in there


Solution 2:

1. Turn the system power ON.
2. Wait for the Xerox logo to begin moving across the display.
3. Before the logo is centered on the display, press and hold the Back and Info buttons on the control panel.
4. Hold both buttons until the display reads “Beginning Service Mode Initialization”. Release the buttons and the system reboots into service mode with the Service Diagnostics menu displayed. Hope it will help you in some way of finding the fault. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Feb 03, 2010 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

I need to restore NVRAM from the WorkCentre 2424.


1. From the System Setup menu, go to Information --> Troubleshooting --> Service Tools menu.
2. With the cursor at the top of the Service Tools menu, press both the Up Arrow and Down Arrow buttons to display the Hidden Service menu.
3. Reset NVRAM is in there

If that doesnt work try below.
1. Turn the system power ON.
2. Wait for the Xerox logo to begin moving across the display.
3. Before the logo is centered on the display (stops moving), press and hold the Back and Info buttons on the control panel.
4. Hold both buttons until the display reads 'Beginning Service Mode Initialization'. Release the buttons and the system reboots into service mode with the Service Diagnostics menu displayed. You should find it in the function sub menu.

Jul 16, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

System error on xerox 8560dn 09 038 46 8515


ink count sensor flags are stuck.verify the ink is correct and genuine and then reset the error by doing the following
1- turn the printer on
2- wait for the xerox logo to begin moving acroos the display
3- Before the logo is centered on the display (stops moving) press and hold the back and help buttons on the control panel.
4- Hold both buttons untill the display reads beginning service mode initialization.Release the buttons and the printer reboots into service mode with the Service Diagnostics menu dislayed

scroll untill you find function menu then click ok
scroll untill you find Clear ISC fault and press ok
click back several times and then reboot the machine.
Good luck and let me know.

May 07, 2009 | Xerox Phaser 8560MFP Laser Printer

1 Answer

Xerox 8500 had power surge now it will not reset itself


You will need to reset the Xerox using the reset function (look under the diagnostics menu).

MJ Krier
Kriers Computing

Dec 03, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8500


Entering Service Diagnostics without Rebooting the Printer:
This method of entering diagnostics is to allow customers to be diverted to service
diagnostics in order to perform some tests.
1. Display the Hidden Service Menu as described in "Hidden Service Menu" on
page 4-2.
2. Scroll down to Enter Diagnostics and press the OK button.
Entering Service Diagnostics by Rebooting the Printer (8400):
1.
Turn the printer power OFF.
2. Press and hold the Back and Help buttons.
3. Turn the printer power ON while continuing to hold the Back and Help buttons
for approximately 30 seconds until the Control Panel indicates Diagnostic
Menu
.
Entering Service Diagnostics by Rebooting the Printer (8500/8550):
1.
Turn the printer power ON.
2. Wait for the Xerox logo to begin moving across the display.
3. Before the logo is centered on the display (stops moving), press and hold the
Back and Help buttons on the Control Panel.
4. Hold both buttons until the display reads Beginning Service Mode
Initialization
. Release the buttons and the printer reboots into service mode
with the Service Diagnostics menu displayed.

May 23, 2008 | Xerox Phaser 8500/DN Printer

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