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TomTom 540 go Cant recieve live service (i have an up to date account. When i do a local search the message: WARNING TomTom LIVE services do not work abroad or in an area without coverage error code 1001 TomTom LIVE connection status Status Not connected MCC/MNC: NO VALUE SIM ID: NO VALUE IMEI: NO VALUE MODEL: NO VALUE I have phoned TomTom support and told them about the problem. They sent me an email telling me to reset the device to its factory settings then reformat it which did not work. They also sent me a software patch that cleans out the flash memory which also did not work. Any ideas? Cheers Alan

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  • duntonalan May 21, 2009

    Hi

    Iv tried what you are suggesting a few times but no joy.

    Everything was working fine until i updated it last week and the computer i had it attached to rebooted itstelf half way through. The device was frozen so i pressed the start button for 15 seconds and it came back to life. A couple of days later i tried to do a local search which is when i started getting the error messag: error code 1001



    Cheers

    Alan

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The problem is not with the tomtom - its your service.
There is a setting that needs to be changed to enable the communication.

While it might not be the reason why you can't connect, it still can be the reason. If you are in an area with weak cell reception it might work one day and not the next. Again-- not saying that is absolutely the reason why you can't connect, but it is still a plausible reason.
Also - TomTom is notorious for system outages. (latest was May 8th as far as Im aware) They do not post updates on thier website.

Tap on the satellite reception icon from the map view, then tap on the small version number near the lower right, then tap on Network. What do you see under "Status" and how many "bars" of signal strength do you see?

The first thing that needs to happen is that the device needs to get on the cellular network. After that it needs to connect to the TomTom services.

Based on my understanding of the page I told you to look at, the fact that you have five white bars means the device cannot connect to the cellular network. Those five bars are just like a signal strength indicator on a phone. They color in a solid blue when it is connected to the cell network.

After you are connected to the cell network, then it will try to connect to the TomTom services.

So my take on your device is that it is not connecting to the cell network. So it has nothing to do with the TomTom service itself being up or down... from that state it wouldn't be able to tell.

So your device is in the equivalent of a mobile phone that says "No Service".

Here is what I would do, if you desired to further troubleshoot. Put the device back into that screen I mentioned and go drive around. Have someone else (or safely you) watch the "bars" to see if they change at all.

If none of them ever fill in then the problem is that the connection hardware isn't working and the problem doesn't have anything to do with the TomTom servers. It would need to be repaired or replaced.

If you do get bars, then stop moving the device and see if the Status changes to 'Connected' indicating a connection to LIVE services was successful.

Another thought... like all GSM/GPRS devices, there is a SIM card. These cards typically pop into and out of slots. I haven't looked to see where the SIM card is in the 540, but I'll dig around a little. If it has accidentally popped out of place then you would get the symptoms you describe.

If the SIM card is internal - it may be damaged.


Thanks for using FixYa!!

Posted on May 22, 2009

  • blueextc3221
    blueextc3221 May 22, 2009

    P.S. Since you stated it stopped 1/2 way - my money is on a corrupted sim.

    if it is not removeable - servicing is your only option.



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Hi,

Normally the Factory reset brings the POI back again....i did some further digging and what i think it is is when using the BROWSE MAP function you can't have POI and traffic on at the same time in the options. If you enable traffic then go back in you get different options turn it off again and they return.

Ok, here we go:
1: Do a completly backup via win explorer or similar.
Copy entire content of unit to a folder on your computer.
Remember to set win explorer to show system/hidden files.
2: Make an account here for free:
http://www.tomtom.com/myTomTom/myProfile/index.php
3: Download and install TomTom Home:
http://www.tomtom.com/support/support.php?ID=3&Language=4
4: Connect unit to PC, TT Home starts up. If TT Home doesn't start, start it up manually.
5: When unit tells you to, tap Connect to computer
6: Log on with info from account creation, step 2.
7: Push Update my device from within TT Home.
8: DO NOT disconnect the unit while updating.

When updating is finished, disconnect unit.
The unit will then reboot, and you are done...

Tips:
You can get one free map update if a new map is avaible within 30 days from when you first started to use the unit. This is done through TT Home...

Good luck.

Posted on May 21, 2009

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