Question about GN Netcom GN 9330 Wireless Headset
I use a GN 9330 wireless headset at work. It has been working fine. since I also work from home, I tried to install it on my home phone, but it does not work. It seems like it works but when I click the answer button, I get silence, no dial tone. I took it back to work and it is fine there. Does this product require a certain type of phone system (e.g. phone system used by larger companies like Nortel, etc.)?
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Posted on Jan 02, 2017
I was also experiencing the same problem (also after a power failure / storm) -- apparently good battery charge, connections ok, etc. I then tried removing the battery from the headset itself, waited 30 seconds, and then reinstalled the battery. This seems to have resolved the problem.
It is fairly easy to open the clamshell, but you will need a very fine Phillips screwdriver to remove the battery hold-in (it's really not a hold-down, it just keeps the battery in place. Reassemble the same way -- be sure to keep positive to positive and negative to negative.
Posted on Jul 16, 2008
You can go online and download the operation manual for the 9330.
I saw it when I was looking for a solution to my problem. I do not remember the exact address. try gnnetcom.com/9330/support.
if that is not it try variations good luck
Posted on Mar 26, 2009
SOURCE: Headset has static
Perform a reset on the headset. Hold down the mute button (the dial on the back of the headset needs to be pushed straight in), and at the same time hold down the call answer button until you see the green light on the headset blink a few times. Release both the mute button and the call answer button. See if it works now. If it doesn't, try a re-subscription (should be available in the manual).
Posted on Apr 28, 2009
I was wondering if you had installed the external ring sensor, this sensor most be over the telephones speaker, if the speaker isn't under the handset. hope this can help.
Posted on May 28, 2009
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