Question about HP Photosmart C5180 All-In-One InkJet Printer

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Error 0xc18a0301 hp photosmart c5180 Ink system failure Unable to print refer to printer documentation. Error 0xc18a0301 turn power off then on again

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  • ashbyduo May 21, 2009

    sorry this is not my post. I just wanted to let Joed911 know that the C5180 doesnt have the * and # on the printer. again so sorry. what did fix my trouble was holding the help and the on button at the same time, pull the power from the back and while still holding the buttons down plug the power back in. someone else posted this fix and it worked so I am not taking any credit what so ever I just wanted to set things right with Joed911

  • Anonymous Mar 12, 2014

    0xc18a0301 ink system failure c5180

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Error: 0xc18a0301 fix from HP tech support:

Let us perform some steps to isolate the issue and find a fix for it.
Please perform the following steps and let me know the message that will be displayed on the printer.
A. - Press and hold the “*” key.
B. - Press the “#” key and release both keys.
Display should say “Enter Special Key Combo”
C. - Press and release in sequence the “1”, “2” and “3” buttons.

Screen says "support" R0631M

Press and release the right arrow button until the display says “System Configuration Menu”.
Press and release the “OK” button.
Display should say “Hardware failure status”. If not there already, Arrow Key over to “Hardware failure status”,
Press and release the “OK” button.
Display should say “Hardware failure status: Clear. Press OK to clear”.

Press and release the “OK” Button. Message changes to “Hardware failure status Cleared. Press Cancel to continue”.

Press and release the “CANCEL” button as many times as necessary, so that, either the “Welcome to Photosmart Express” screen appears, or, the “Ink System Failure” screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.

Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.


Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer

turn the unit on. The printer may display message “USE POWER BUTTON TO SHUTDOWN THE PRINTER” followed by “PRESS OK TO CONTINUE”. Press OK. The Printer will start the “ONE TIME INK INITIALIZATION PROCESS”. Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page.

Is the error message still being displayed on the printer?


Print a self test page to check the functionality of the printer.
Press Setup menu on the All-in-One then scroll using the arrow key and select Print Report then select Self Test Report.


If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe


Posted on May 21, 2009

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C6280 error 0xc18a0301

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