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There is a sock stuck in the hose of my dyson dc23 animal motorhead how do I get it out


Hi, this is Jim with Crucial Vacuum,

Detach the hose and stretch it out completely, if the sock is in a hard to reach place use a broom handle to push it out. Be careful to mind the edges of the hose you don't want to cause a tear, which would lead to poor suction.

You can purchase replacement parts for your Dyson DC23 direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson-dc23-pre-filter-part-913394-01.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

May 08, 2015 | Dyson DC28 Animal Upright Vacuum New DC 28...

2 Answers

Where are both filters?


Hi there, it's Jack at Dyson.

DC23 has two filters - a washable pre-filter, and a HEPA post-filter which needs no maintenance. Both are engineered to last the lifetime of the vacuum without replacement in normal use.

The correct way to wash the pre-filter is shown in the video below - we recommend using cold water without detergent, and allowing at least 24 hours for the filter to dry completely before replacing it. In normal use this should be done at least once every 3 months.

As the post-filter needs no maintenance, it's sealed within the machine and cannot be accessed by the user.

I hope this helps, but please let me know if you'd like any further advice. If you have any concerns about your DC23's performance, our online Support guide should help: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/check-telescopic-wand-step-1-turbine-head

If you'd prefer, you're welcome to contact our experts at the Dyson Customer Helpline directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 03, 2015 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

Machine shut off when suction release button was accidentally pushed. Now it won't come back on! What should I do?


Hi there, it's Jack at Dyson.

The issue you've described sounds very unusual. DC23 has a suction relief trigger underneath the hand grip of the wand handle, but this isn't connected to the vacuum's electrical components and shouldn't cause the vacuum to cut out in use.

However like most Dyson vacuums, DC23 is engineered to shut off for protection if it starts to overheat. This may occur if the machine is used when blocked, or if the filter is overdue for a wash. It should reset automatically after it's had around 2 hours to cool down, but to prevent it from happening again please follow the steps shown in our online support guide: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/check-telescopic-wand-step-1-turbine-head

In normal use, we recommend washing the lifetime pre-filter at least once every 3 months using cold water without detergent. Allow at least 24 hours for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue, but if you'd like further help or advice after giving this a try, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dec 08, 2014 | Dyson DC23 Animal Vacuum

1 Answer

Beater bars not turning


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23. This model doesn't include a traditional user-replaceable belt - the drive system is engineered to last for the lifetime of the machine.

If your machine is a DC23 Motorhead, please take a look at the video above to clear any obstructions from the brush bar and cleaner head, and to reset the machine.

If your DC23 includes an air-driven Turbine head, please follow the steps shown in our online Support guide to make sure everything is correct with your vacuum: http://www.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/turbine-head-not-working-properly/check-the-plunger

If you'd like some further advice from our experts after you've given this a try, please contact the Dyson Helpline directly - you can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

If a repair or replacement part is needed, we'll be happy to confirm if this is covered under your vacuum's 5-year warranty.

Best wishes,

Jack
Dyson Online Customer Service
www.dyson.com

Nov 18, 2013 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

With my Dyson D23, my carpet power head attachment runs intermittently until it stops working all together.


Hi Megan, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC23. From your question, I'm not sure if you own DC23 Motorhead, which has a motor-driven brush bar, or DC23 Animal, which has a turbine-driven brush bar.

You can find online troubleshooting guides for both of these machines on our Support site. I'd encourage you to select your machine from the list, then follow the diagnostic checks shown:
http://www.dyson.co.uk/support/cylinders.aspx

If you'd like further advice from our experts after you've given this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 16, 2013 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

Loss of suction on Dyson DC23


Hi there,

We are very glad to hear you were able to resolve the issue with your DC23. Thank you for taking time to share your resolution. If you have any questions, or need assistance at any point in the future, please feel free to call our Dyson Helpline at 0800 298 0298 (UK) or 1-866-693-9766 (US).

Best wishes,

Jessica

Dec 12, 2012 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

Lost suction


Hi Rick,
I apologize for our delayed response. I am sorry to hear you are having difficulty with your DC23. Based on the details you provided, an obstruction may have developed. For step by step instructions on how to locate and remove a blockage, please click on the appropriate link below. We are also happy to walk you through this process over the phone.
Link to Dyson support pages UK:

http://www.dyson.co.uk/support/dc23/dc23-motorhead/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual3/check-telescopic-wand-step-1


Link to Dyson support pages US:

http://content.dyson.com/support/help.asp?article=1171&product=DC23-MOTORHEAD-US

If you have any additional questions, or if the problem persists, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US).
Best wishes,
Jessica

Nov 24, 2012 | Dyson Stowaway DC23 Bagless Canister...

1 Answer

DYson DC23


Hi there,

I can't tell from your description exactly what sort of difficulty you're having with your DC23. If possible, could you provide some further detail so I can help resolve this?

Alternatively, if you'd prefer to speak to someone directly, please give our Helpline a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 06, 2012 | Dyson DC23 Bagless Canister Cyclonic...

1 Answer

Dyson dc23 animal


Hi there,

I'm sorry to hear you're having difficulties with your DC23 Animal. If the turbinehead doesn't seem to be working as well as usual, this may be due to a blockage. The filter may also need a wash.

The easiest way to locate and remove any blockages is to follow the steps shown in our online support guide:

http://support.dyson.co.uk/support/dc23/dc23-animal/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual1/check-telescopic-wand-step-2

In normal use, the filter should be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com


Jan 09, 2012 | Dyson DC11 All Floors Bagless Canister...

1 Answer

I need the user manual for the vacuum Dyson stowaway DC 23 animalpro


Hello,

The Dyson DC23 Animal owners manual was extremely difficult to find! I was able to find it for you however.

Please visit the link below, and just give it a minute or two to load. I was able to download it, and I did verify that this is the Dyson DC23 instruction booklet.

Owners Manual For Dyson DC23 :
http://media.dyson.com/downloads%5CAU/floorcare/manuals/DC23_AU_opManual.pdf

I hope that this helped you! Please be sure to rate my repair as helpful if this helped. This is what really keeps Fixya experts continue giving free technical support and keep coming back. Thank you for this kind gesture. If you have any questions please feel free to add a comment here on the repair page.

Thanks,

Chris J.
GoVacuum

Apr 04, 2010 | Dyson Stowaway DC23 Bagless Canister...

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