Question about HP LaserJet 4 plus Printer

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Service error (01E4)

When I turn on my computer and the printer starts up, it gives me the error message (01E4). It will not print anything.

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  • 53 Answers

You have a bad MIO card. If you remove the card the message should go away.
Card is in the back, held in by 2 screws. If you don't have a cable plugged into it, just remove it. Printer will work fine without it.

Char S.

Posted on May 21, 2009

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Please make sure that the Print Spooler service on your computer is running and enabled. Go to Start menu > Control Panel > Administrative Tools > Services. Select Print Spooler in the items. Right-click on Print Spooler > click Properties. In the General tab, select Automatic for Startup Type. Click Start for Service Status. Hit Apply, and then hit OK to save the settings.



Try to print a document again to verify that the problem is fixed.
Should the problem continue, maybe it would be best to contact Lexmark Technical Support Center to further diagnose the problem.

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From the service manual:

A critical firmware error has occurred that caused the processor on the formatter to abort the operation.
This type of error can be caused by invalid print commands, corrupt data, or invalid operations.
In some instances, electrical noise in the cable can corrupt data during transmission to the printer. Other causes include poor quality parallel cables, poor connections, or specific software programs.
Sometimes, the formatter itself is at fault, which is usually indicated by a 79 Service Error.

Recommended action:

1 Press CANCEL JOB to clear the print job from the printer memory.
2 Turn the printer off and then on.
3 Go to www.hp.com/go/lj4300_software, Select Download Drivers and Software. Check for the latest firmware image version at the bottom of the page. If this firmware image is newer than the one installed on the printer and the printer can receive a firmware update, download the newer firmware
upgrade. Not all HP LaserJet 4200/4300 printers can receive firmware upgrades.
4 Try printing a job from a different software program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain software program or print job, contact the software vendor for assistance.
5 If the message persists when using different software programs and attempting specific print jobs,
disconnect all cables that connect the printer to the network or a computer.
6 Turn the printer off.
7 Remove all memory DIMMs or thirdparty DIMMs from the printer. (Do not remove the firmware DIMM in slot J1.)
8 Remove all of the EIO devices from the printer.

After performing the actions above, procede with the following:
1 Turn the printer on.
2 If the error message disappears, reinstall each DIMM and EIO device individually, making sure to turn the printer power off and then on again as you install each device.
3 Replace the DIMM or EIO device that caused the error message.
4 Remember to reconnect all of the cables that connect the printer to the network or computer.
5 If this error message persists, replace the firmware DIMM.
6 Replace the formatter assembly.

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"Error 1068 Could not start the Printer Spooler on local Computer"


I appreciate the opportunity to help you. Try the following:

Check dependency services on Print Spooler
================================
1.Click "Start", input "services.msc" (without quotation marks) to Start Search bar and press "Enter".
2.Double click the “Print Spooler” service.
3.Choose “Dependencies” Tab and remember the services name.
4.In the service list window, find the dependency services and try to start them.
5.Please try to start the “Print Spooler” service again.



See if this helps. If it does, please fill in the rating of my service to you. Thanks for using Fixya.com


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if your having a different error message pls indicate the exact error that you are getting.

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Sorry, cant be fixed by yourself!

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1 Answer

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