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Door wouldn't open on one of those I found - the tiny drve belt at the front under the tray was limp but replacement didn't fix it. Next I tried a bigger motor pulley off an old PC drive - sometimes opened, sometimes didn't. You can remove the bezel off the front of the tray to expose the manual release, you can use a toothpick to press that - sometimes the tray eases after a while and starts working - sometimes you have to give it a shove.
You have to check two things.
1. You have to check the tray loading belt in the mechanism. To see the same you should remove the mechanism.because the loading belt is beneath the cd tray. As it is cyberhome it will be very difficult to remove the mechanism for an user. if your capable for doing the same then make try. Because you have to remove the top cover then the back panel, then the mechanism. Take care the mother board is attached to the mechanism.
2. You have to check the cyberhome dvd player will show this type of complaint if the Spindle motor is faulty (oppen or short ). Spindle motor is one on which the cd rotates. It will not cost a lot.
Turn the computer off,Remove power cable.Use a peper clip insert it through a hole infront of the dvd drive this will eject the door.Make sure once this is opened the tray is aligned properly,slide it in and out.Push it in all the way then power up the computer.This may work for a while,before it goes again,so you might have to replace it.
Unless you can do electronic repair yourself and have the schematics for the drive it will be far cheaper and easier for you to simply replace it. Any DVD drive for computers will fit in there. I would buy a new one rather than used so you make sure and get the software with it. Replacing the drive is a 30 minute job at most.
You can see a hole located on the tray of the cd rom drive. Commonly seen beside the button to eject the cd out. Grab a small pin and push the hole and this should eject the tray. Close the tray again by pressing the button. Eject it using the button. If everything still failed, call up Dell to have the CD Rom Drive replaced.
actually the problem u got is a faulty motor driving the cd tray...... this happens to every single cd/dvd drive unless it is not properly handled by us....one solution is to replace the motor in it....no idea how much it will cost... and nowadays the cost of cd/dvd writer cost has reduced a lot...better wait for few days and upgrade it to a blueray thing.... thanks
open up your machine then check the cd tray there is a motor that drives the tray. between the motor there are gears which rolls the tray in and out. check properly you will see a belt '' blader kind of'' plz replace with brand new one it will work fresh coz if the belt is worn out then it means motor can not pull the gears to enable opening and clossing of your cd tray