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When heater is turned on high it will not stay on

It was damaged in shipping. 30 day returns has passed so now I'm stuck with it. I think it may have damage to the thermostat on the heater

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  • 415 Answers

It sounds like the thermostat, but check to make sure that there is nothing blocking air flow through the heater. If it was damaged, there could be loose parts inside blocking air flow.

Posted on Jan 03, 2014

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Posted on Jan 02, 2017

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  • 18 Answers

SOURCE: heater goes out after 10 to 30 seconds.

that sounds about right!

Posted on Nov 08, 2011

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Great device easy to use OK but the electric cord is always very warm when on. Also very high electric consummation. Not sure if it is just my device? I purchased it in Walmart in Grants Pass, OR last...


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I have a Laser30 that catches on fire(overheating?) when it stays on high cycle for too long. What could cause that?


If you mean the stove overheats and gives you an EE12 message we can help? If the stove catches on fire you have many other issues. An EE12 message is fixed by cleaning the circulating fan screen on the back of the heater. While back there you should clean the fan blades as well.

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I need contact information for z cover, it is nowhere to be found on their website


To return an item
  • Fill up our Return request form. You can download it here.
  • E-mail the form to our customer care department to obtain a Return Merchandise Authorization (RMA) number.  This RMA number must be requested within 30 days of receiving the order.
e-mail: customercare@zcover.com
  • Upon receipt of the RMA number, you must follow the instruction return the item in the original box with all the packaging, accessories and a copy of the original invoice.  The RMA number must appear on the outside of the package or the package will be refused.
  • Return the package to the following address within 15 days after you receive RMA number via mail, UPS, Federal Express, or any other courier that allows for tracking of the package.
Customer Care
#100 - 13551 Verdun Place 
Richmond BC V6V 1W5 
CANADA
  • No collect shipment or any out of Canada shipment requiring a broker or customs fee will be accepted.
  • All returns are subject zCover Inc’s approval. We reserves the option to refund, credit or replace items that were damaged due to accident, misuse, abuse, product modification or neglect or damage resulting from the performance of repairs unauthorized by zCover. zCover Inc. reserves the right to refuse returns.
  • For returns, we will issue a credit for the cost of the item and the sales tax, if applicable. Please allow 5 to 10 business days for the process. Shipping charges are not refundable. For exchanges, we will ship out the replacement after receiving the exchange balance. shipping will be charged for the new item(s) sent.
The link to this information is: http://www.zcover.com/store/catalog/return.php

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more than likely it is your blower motor resister

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Laser 56 EE6


EE 6 happens for several reasons. Most likely in your case when the stove runs for a while after you turn it back on, the code is due to and over heat. The circulating fan and cover need to be spotless. If they are then the code is due to low fuel, no fuel or dirty filte on tankor stove.

Tom Hawkins
Bethel, Alaska
hawkins111@gci.net

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EE 8 means there is a problem with the blower fan. It could be faulty or it could just be stuck. Did you leave the heater off for a long time? Like all summer? If so then it is probably just stuck. You can easily check if it is just stuck by following these steps: turn the heater off. grab a flashlight and a screwdriver and kneel down next to the left side of the heater as you are facing it. Look behind the heater near the bottom and you will see a flexible gray rubber L-shaped hose that is attached to the blower fan housing. This is the fresh air inlet for the heater. Next, loosen the hose clamp screw on the gray rubber hose elbow that attaches to the back of the heater. You may need a stubby screwdriver depending on which way the clamp is facing. Pull off the rubber elbow and stick your finger into the hole in the blower housing. You should feel the fins and hub of the round fan. This should turn freely. If it doesn't, then you can try to spin it with your finger a few times as you turn the heater back on. Do this carefully, you don't want to bend or warp the fan. If it begins to spin freely, you should hear it and there will be some slight suction INTO the housing. It may work normally now, although it will likely make more noise than it used to, due to the motor bearings being inactive for a while. Replace the rubber hose and clamp, and run the heater on high for a while by adjusting the SET temp up. It is important with the Laser 30 to run it frequently, even at a low setting in summer to keep this from happening. If you turn it off and let it sit for even a few days or weeks at a time, this will probably happen again.

If this does not fix your problem, email me at toyofreehelp@yahoo.com

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