Question about HP PhotoSmart 7960 InkJet Printer

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An error message stating that the device overloaded the usb port appears (yellow light at the port).

HP Photomart 7960. After removing a paper jam and turning the printer on. An error message stating that the device overloaded the usb port appears (yellow light at the port). Afterwards when the printer is connected to the PC in anyone of the usb ports nothing appears connected to the port (green ligt off)

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Go to the device manager and uninstall all usb devices. Turn off computer, unplug all usb, reboot twice, plug usb in again. Also helpful are troubleshooting usb articles here and here.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!



Posted on May 21, 2009

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Posted on Jan 02, 2017

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