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Pc does not recognize slave drive

I have a maxtor basics 3200 external hd which stopped functioning. i removed it from its case and intalled it on the primary hd ribbon cable inside the pc. it appears to be spinning but it is not recognized. i checked the "disk management" section it is not showing up there either.

PS: I have many files on this drive and do not want to lose them...

FYI: i removed the jumper, i am running an HP a250n with Windows xp.

Any help would be greatly appreciated.
Jim

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  • jgpalumbo May 21, 2009

    that did not work. i did not see the slave as being recognized. next steps?

  • jgpalumbo May 21, 2009

    OK. my problem is that i am not sure what the proper jumper location would be to use it as a slave. i saw a jpeg diagram on the web but this model was not listed. should i try to install the jumper across the top 2 pins horizontially?

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Look into the computer bios / setup and see if the drive is detected there.

to get into the bios or setup press the button indicated on the screen right when you turn the computer on, it can be either F1 F2, f10, del, space, esc depends. it should say on the screen.

Posted on May 21, 2009

  • Ekse May 21, 2009

    seems it worked perfectly thats exactly what we needed to find out, the computer is not detecting the drive at all, its either faulty, not working or the jumper is set wrong, make sure that the drive is set as salve or master, and if there is another drive in the same cable it must have the other settings, you can't have two masters on a cable other one has to be master and other has to be slave.

    adjust the settings untill its detected in the setup / bios if its not detected at all, its a goner.

  • Ekse May 21, 2009

    should read on the label of the drive, the jumper settings I mean. you can look for its settings online with its brand and model, etc.

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I had the same issue with my Maxtor 3200. I called the company and went through all the steps the tech support told me... but if your computer doesn't recognize the drive, you cannot perform any steps to completion. None of my 3 computers that had MS SP3 would recognize the external hard drive. I read the suggestions on this and many other sites that it could be the a/c adaptor and thought no way.

I took the a/c adaptor to a company that checked the voltage and that was the issue. The a/c power adapter did not have a steady stream of electricity, which made the computer not recognize the external hard drive.

I spent $40 on a new a/c adapter, plugged it in, plugged in my USB and it worked. All my computers now recognize it. I am so glad I saw this message board! It had ALL my videos of my 6 year old since birth!

I am going to transfer all my video files to another hard drive, not a Seagate or Maxtor. Email Seagate/Maxtor and tell them they need to inform their customers that it might be the a/c adaptor instead of saying it is corrupt and "sorry"!

Thanks to all that responded with this solution. To bad the manufacturer will not inform their customers that it could be an issue with the adaptor and send them a new one!!

Posted on May 22, 2009

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Re: whishels
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eltigre
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Registered: 09-09-2008

eltigre

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