I have a maxtor basics 3200 external hd which stopped functioning. i removed it from its case and intalled it on the primary hd ribbon cable inside the pc. it appears to be spinning but it is not recognized. i checked the "disk management" section it is not showing up there either.
PS: I have many files on this drive and do not want to lose them...
FYI: i removed the jumper, i am running an HP a250n with Windows xp.
I had the same issue with my Maxtor 3200. I called the company and went through all the steps the tech support told me... but if your computer doesn't recognize the drive, you cannot perform any steps to completion. None of my 3 computers that had MS SP3 would recognize the external hard drive. I read the suggestions on this and many other sites that it could be the a/c adaptor and thought no way.
I took the a/c adaptor to a company that checked the voltage and that was the issue. The a/c power adapter did not have a steady stream of electricity, which made the computer not recognize the external hard drive.
I spent $40 on a new a/c adapter, plugged it in, plugged in my USB and it worked. All my computers now recognize it. I am so glad I saw this message board! It had ALL my videos of my 6 year old since birth!
I am going to transfer all my video files to another hard drive, not a Seagate or Maxtor. Email Seagate/Maxtor and tell them they need to inform their customers that it might be the a/c adaptor instead of saying it is corrupt and "sorry"!
Thanks to all that responded with this solution. To bad the manufacturer will not inform their customers that it could be an issue with the adaptor and send them a new one!!
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There's a good chance the shop you bought the drive from didn't have SP3 installed. For some reason, SP3 has an issue with USB peripheral devices. Windows has created a patch to rectify the problem. Click on the link below and install the "Fixit" patch to enable your PC to recognize your HD. Best of luck. Greg http://support.microsoft.com/kb/925196#fixit4me
Maxtor hard drives have sometimes have problems. When you say it didn't work, can you here the drive spinning? Do you feel a G effect if up pick up the drive? Are any lights on? If all these are no then the unit is dead. Now all may not be lost. This drive may be able to be slaved to another and then accessed to remove your data. Do you have the capability of removing the drive from the case and slaving it to another CPU? If not then the unit needs to see a reputable repair person.
My Maxtor 3200 died also. I took the following steps to get it running again. (1) Remove plastic box from around unit. Carefully stick a screwdrive in the case division and pry it apart. It is not easy, but do will finally come apart. (2) inside you will find a perforated metal box. There are two screw on each side of the box. Remove and separate the two halves. (3) there you will discover that inside is just an ordinary Maxtor hard drive like you would buy in the electronics store. Attached to the HD is a PC board. There are 3 screws holding the PC board down. Remove the screws and carefully remove the HD and PC board. (4) unplug the powere plug and the IDE interface from the HD. Now you have a HD that you can install in your own case (as long as you have a desktop unit and not a laptop). (5) I installed the HD in an empty slot, connected the IDE cable that was already there (between the CD and IDE interface), plugged in the power plug, fired 'er up, and voila, works like a champ.
I suspect that the problem is in the interface (PC board), since the only thing I did was remove that from the equation. Hope this helps
What OS are you using? Windows 98SE does not always recognize exterrnal hard drives. Try the external HD on a computer running Windows XP and see if that works. If it works on WinXP and not Win98SE or possibly WinME the External HD is good.
This is a common problem with external storage.
Based on your post/description:
1. Your laptop does not recognize the external hard drive via its USB connection - try on a different computer - if it is still a no go, then it's not a PC problem;
2. Try replacing the cable - again if a no go, so it's not an interface/cable problem;
3. That leaves you only with the PS3200 itself as the possible at fault.
An external hardrive would consist of 2 main parts, the electronic board and the hard disk itself. The board seldom (if ever) fails. Its function is to provide conversion/interface from the SATA/IDE connectors of the HD to the out USB/Firewire. The HD more often than not fails. Most external storage uses a standard HD inside the enclosure.
Your possible options:
a. Claim warranty/replacement;
b. Replace the HD only;
c. Physically remove the HD and connect it directly inside a desktop either as IDE or SATA and run manufacturer's diagnostic and/or third party
d. Seek services of professional data recovery firms (if data/files are mission critical);
Hope this be of some help/idea. Post back should you need further information.
Good luck and kind regards.