Question about HP Pavilion ZV5260US (PF144UA#ABA) PC Notebook

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Will not connect to the internet wireless - HP Pavilion ZV5260US (PF144UA#ABA) PC Notebook

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A few things to consider, Can any other device connect to the wireless? If so the issue can be pinpointed to the laptop. If not you may just be looking at rebooting your router or wireless access point. Locate these devices and reboot them for good measure. Keep in mind if your cable company provides you with phone service as well you may be using a VOIP modem/router combo that has a built in battery. This must be removed for a few seconds to ensure all lights go out before replacing the battery and power.

Afterwards if still no network connectivity, Lets focus on the computer. A few questions, what operating system are we using? This can be identified by finding either the "My Computer" Icon on the desktop or in the start menu and right clicking on it. Choose properties from the list. The version of windows should be there. Can we identify the wireless icon in the bottom right corner of the screen? Does it say connected, connected Local access only, or not connected no connections available?

Lets start with if it says connected or connected Local Access only. If this is what is displayed, I would look at the antivirus or Internet explorer version first. Lets remove your antivirus for the time being to ensure it is not interfering.

Click your start menu and choose the control panel option listed there. If you are running a version of XP you will have listed an "Add and Remove Programs" Icon. Double click that, If it is Vista or 7 we are working in, Choose the "Program Features" icon listed in Control panel. These instructions assume you are using the classic viewing options in control panel. Not Category. In Vista and 7 we will find a drop box in the upper right corner of control panel identifing what viewing mode your in. If I remember correctly in XP it is listed on your left.

Once you have made your way to add and remove programs, You will look for the antivirus you have listed there. Double click it and follow the instructions to remove it. When done, Please reboot and see if there is any change. If not, Go back to control panel and where you uninstalled your antivirus. On the left there should be a section that has "Uninstall windows updates" XP does not list this as all updates are listed in "Add and Remove Programs" and does not require any rremoval since IE 10 and 11 do not get applied to XP to my knowledge. After clicking on "Uninstall Updates" Look for Internet explorer 10 or 11 in that list. Be patient it may take time to load. After the uninstall you will be prompted to reboot. Do so and again check your internet.

Now Lets turn our focus onto if your adapter is saying there are no connections available. I would blame this on a possible antivirus malfunction too but if you went ahead and removed it, Lets check and make sure the adapter is enabled.

In Vista and windows 7 if you could right click where we checked to see if we were connected. You should see "Open Network and Sharing Center" after this opens, on the left in blue you will see "Change Adapter Settings" Once you click there you will see all your adapters. One should be Local Area Connection. The other should be your wireless adapter. Does it say disabled here? If so, Right click it and chose Enable. Does it disable right away again? If so, There is a button right above your keyboard with an antenna on it. Press it once. See if the adapter says enabled after a few seconds. If not, right click it again and Choose enabled.

My apologies for the lengthy description, There are many possiblities for this option. I hope you are able to find some answers with my suggestions. Let us know how it goes!
Good Luck!
-Rogue

Posted on Jan 03, 2014

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