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Neato botvac connect does not return to dock


If it's still under warranty, the best thing would be to call Neato support. There is also a very active Neato support forum on the site robotreviews [dot] com where you will find many experts who own Neatos.

Apr 25, 2017 | Neato Vacuums

1 Answer

My Neato XV1 says it's vision is blocked. I have cleaned everything-used pressure air, wiped off all vision eyes but it still says it's vision is blocked. What else can I do?


There are several errors that can occur for unknown reasons if your batteries are not working properly. How old are the batteries? There is a piece of software designed by Neato users which can diagnose issues with your Neato, including getting a map of the lidar scans. Search for the download on the site robotreviews [dot] com in the Neato forum.

Mar 30, 2017 | Neato Vacuums

1 Answer

My neato signature xv says the brush is stuck. I have removed the ends and and there is nothing in the brush. The brush moves freely in the housing. It has been repaired twice for the same problem


Have you checked the belt to see if there is any damage, or if it has come loose? There is diagnostic software created by a Neato user that is available for download at robotreviews [dot] com - in the Neato forum. With this software (which runs on a PC while connected to the Neato via USB cable) you may be able to find the root cause.

Mar 01, 2017 | Neato Vacuums

1 Answer

Neato won't charge


Hi, it's Jeremy from Crucial Vacuum.

Try charging your Neato vacuum directly with the plug. If you take apart the dock you will find the plug inside. Plug that plug directly into Neato and charge the Neato until its light is green. If your Neato's Battery charges and it works ok, reassemble the base with the charger making sure that the plug you plugged into your Neato is plugged FIRMLY into its connector inside the base.

You can purchase direct your replacement Neato parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=neato&order=relevance&dir=desc

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Aug 05, 2014 | Neato Vacuums

3 Answers

Green light but won't start


Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Jun 14, 2014 | Neato 945-0041 XV-21 Robotic Vacuum...

1 Answer

Why does my neato xv-12 keeps saying "put me on the floor" but it is and I cannot turn off


There are sensors in the wheel housing that let Neato know whether it is being held (wheels protruding from the frame), or whether it is on the floor (wheels tucked into the frame). If those sensors are not working, you will need to have the unit serviced (if under warranty), or you can look up information on how to correct the problem yourself (if out of warranty). This information can generally be found by searching the Neato Robotics forum at:
RobotReviews com

May 11, 2014 | Neato Vacuums

1 Answer

Lcd screen not working


Even though I own a XV21 they forwarded this to me. You have replaced the battery with, I assume, a new one. So start with the charging system. First check the plug and other wiring. Pick up an inexpensive VOM meter. Harbor Frieght might be a good place to start your shopping. You can check the AC line for a break with the ohm setting. Be sure it's deenergized (unplug) :) Then check the output voltage (DC setting). If the output is up to spec then I'd guess it's something internal, and probably beyond the ability of an end user. Oh, and if you know someone with a machine which takes the same battery try charging yours on the friends charger, and swap out the batteries to see what happens.

Mar 30, 2014 | Neato XV11 Vacuum

1 Answer

Will not charge


This could point to several causes:

1) Accidentally disconnected battery or batteries inside Neato
2) A charger that is not properly assembled (check charging block connections)
3) A dead battery
4) A defective charger
5) Defective charging circuitry on the Neato motherboard

The easiest way to determine the actual cause is to thoroughly research each potential cause on the Neato Robotics forum, found here:

Mar 04, 2014 | Neato XV11 Vacuum

2 Answers

Neato vacumm won't turn on


Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Apr 17, 2013 | Neato Vacuums

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