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Dyson dc24 Lack of suction from hand held extension hose

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  • Vacuums Master
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Check hose for clog

Posted on Jan 29, 2014


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Posted on Jan 02, 2017

#1 Taper
  • 1040 Answers

SOURCE: Dyson all floor vaccum no suction when hand held

You need to replace the belt that drives the brush on the underneath side of the vacuum. To do this, you need to flip the vacuum over and remove cover plate. There you will find the broken, or stretched out belt. Remove the brush and place the new belt on the chrome axle. Then put the brush on, rapping the new belt around the brush as you put the brush back in place.

Jim

Posted on Jun 11, 2009

  • 1 Answer

SOURCE: no suction on dyson dc24 ball

Well i just fixed my Dyson Ball with the same problem you have. My wife and i found out it was a crumpled receipt in the lower section of the hose at the upright/handheld pivot #3 in diagram and it was catching cat hair and other things. I began by removing the canister and turned on the vacuum to see if the direct access to the fan had suction. Then i moved to #5; i reattached the canister and threw in some cat hair into it from the bottom. i turned on the vaccum to see if it spinned around; it didnt. I then moved to #4, i removed the head and then turned on the vaccum to see if maybe the head had a leak at the top connecter; as i predicted the strength was minimal. I then worked my way to #1 to see if the strength was the same or if there was a difference. no difference for us. Well then it must be #3.. of course the last one i checked. I used a small flashlight and peared in and i didnt see anything... i then used a coathanger very softly as to not puncture the hose. i then noticed some hair being pushed out but the main culprit wasnt showing. my wife gave me needle nose pliers and i pried the hose off of the top connection in #3; so i could get a better look; you may be able to push it off with your hands. and viola! a crumpled reciept for 3 Monster energy drinks.... the same ones....i drink... oops!... hopes this helps. just go through it step by step. youll know its working once stuff begins to spin in the canister. almost regretted throwing that dyson registry junk away.


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Posted on Jul 22, 2009

Dysonteam
  • 167 Answers

SOURCE: no suction in the hose on dyson dc24

Hi its Darran at Dyson.

It sounds as though the hose is blocked. I would recommend following the blockage procedure. If this does not resolve the problem, please call our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Posted on Apr 19, 2010

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1 Answer

Suction tranfer


Hi there, it's Jack at Dyson.

DC24 includes a changeover valve which diverts suction power from the main cleaner head to the wand and hose, when you remove the wand from the vacuum.

If your machine doesn't seem to be diverting the suction correctly, we'd recommend checking for any obstructions in the ducts and at the base of the hose. Our online Support guide should help: http://www.dyson.co.uk/support/dc24new/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usualdc24/check-the-wand-and-hosedc24

If you'd like further advice from our experts after giving this a try, please call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 25, 2015 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I have Dyson DC24 There is no suction from the hose attachment


I had this happen a few times. Check the entire hose for a blockage. You will usually find some sort of debris blocking the suction.

Oct 13, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

No suction when using the hose on the stairs


Hi Christine, it's Jack at Dyson.

If your DC24 has no suction through the hose, it's likely there's a blockage somewhere in the hose or wand, and the filters may also need a wash.

To locate any blockages and to ensure everything is correct with your vacuum, please follow the steps shown in our online Support guide: http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

In normal use we recommend washing both filters at least once a month as shown in the video attached. Use cold water without detergent, and allow at least 24 hours for both filters to dry completely before replacing them.

If you'd like further advice from our experts after you've given this a try, please give us a call when you have your DC24 easily to hand. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Apr 14, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson extension handle


Hi Carol, it's Jack at Dyson.

The issue you've described sounds very unusual as DC24's wand handle assembly should be easy to replace after use. It's worth checking there are no blockages in the wand or hose that could be jamming the mechanism.

Our Support guide may help: http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-suction

If you can't see anything it would be worth contacting our experts directly for some advice. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 16, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson dc24 no suction at head of cleaner, the hose has good suction and the brushes are not spinning


Hi Janice,

If your machine has no suction from the cleaner head, I'd recommend that you check the machine for blockages and reset the brushbar. To locate and remove any blockages, please follow the steps shown in our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/filter-washing-video

To reset the brushbar, please follow the steps shown in the video below. The brushbar will not rotate when the machine is standing upright, so please recline it into the vacuuming position before testing it.

This should resolve the issue, but if you need any assistance locating the blockage, please call our Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 27, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

What is causing weak suction on my new Dyson DC24 animal vacuumed?


Hello, this is Ava with Think Crucial.

Most of the time the reason why the vacuum is not picking up is due to loss of suction. You may need to check for blockages of your wand and hose. Remove the wand and hose from your cleaner when checking for blockages and any damages. Make sure to turn off and unplug your vacuum from the power before doing this. Please refer to this troubleshooting guide for more information on how you can remove blockages:

https://www.dyson.com/support/dc24new/dc24-multi-floor

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Mar 07, 2012 | Dyson DC24 Animal Bagless Upright Vacuum

1 Answer

My dyson ball appears to not be picking up things. There is no lack of suction.It seems to be the brushes


Hi there,

You should be able to resolve this issue by following these simple steps: http://www.dyson.co.uk/support/help.asp?article=1943&product=DC24-ALLFLOORS

If you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can go through some checks over the phone.

Kind regards,

Jack
Dyson Customer Service

May 30, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

No suction in the hose on dyson dc24


Hi its Darran at Dyson.

It sounds as though the hose is blocked. I would recommend following the blockage procedure. If this does not resolve the problem, please call our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

Mar 04, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My vacuum comes on and make loud noise but will not **** anything up


the vacuum is clogged either the hose or the canister. turn it upside down to unclog it if its in the hose, take the hose off and turn it around and put it back until your hear the suction sound like a big thump, then put your hand to cover the hose and feel if the suction got stronger, then replace the hose, if rhat doesnt work find something to push the clog thru the hose and periodically put the hose in to suction the clog out.

Sep 26, 2009 | Dyson Ball DC24 Bagless Upright Vacuum

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