Question about Western Digital My Book Home Edition 500 GB USB Hard Drive
My external HDD Western Digital 500Gb MT is not recognized. I tryid every possibility, by USB and Fire Wire - no way. With Vista or XP the same problem, can not open it. Help! Christoph
Try a replacement USB cable first, and test the MyBook on a different
computer, to ensure the fault is on the external storage unit.
There are two possibilities:
The Mybook USB/ATA controller board is faulty.
In this case you can simply take apart the enclosure and mount the disk into a new enclosure. WD Mybooks are SATA, but double check the hard disk connector to ensure.
The hard disk inside is faulty.
In this case repair may be expensive. You need to locate a data recovery facility with a 'clean room' , the cost is usually more than $800.
If this happened after a power surge, then the problem is most likely a faulty controller board.
If instead you have dropped the hard disk it is possible an hard drive failure, in that case repair will be expensive.
A replacement enclosure will stfrom art about $20 on Ebay or Amazon, and must not necessarily be WD .
Check if your disk is Sata or PATA (IDE) before buying the enclosure.
Posted on May 21, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jul 02, 2011 | HP Computers & Internet
Apr 10, 2011 | Western Digital Computers & Internet
Jun 30, 2010 | Western Digital My Passport Essential...
Dec 31, 2009 | Western Digital 500GB My Book World...
Sep 21, 2009 | Western Digital My Book Home 500GB...
Aug 23, 2009 | Western Digital My Book Essential 500GB...
Jun 11, 2009 | Western Digital 500GB My Book World...
Jun 06, 2009 | Western Digital External USB 2.0 80 GB...
Mar 08, 2009 | Western Digital My Book Essential 500GB...
Oct 31, 2008 | Western Digital 500GB My Book World...
1,707 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: