Question about Handspring Visor Deluxe Handheld

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Can't get device to hotsync

Handspring Visor does not hot sync. Have it installed on two computers and the message reads The connection between your handheld computer and the desktop could not be established. Please check your setup and try again. I tried a soft reset of the Visor; disconnecting and reconnecting the cable to the device and the computer. Still doesn't work. Any suggestions

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First thought is that the cable has become defective - they do go wrong.

Assuming the visor is fine other than when hotsyncing, I suggest you reinstall the Desktop manager and hotsync manager on your PC or Mac, HAVING BACKED UP ALL FILES of course.

Sometimes the managers get corrupted and cause problems. Try that first, then check cable and finally a hard reset, assuming you have hotsynced recently and so won't lose loads of information.

Posted on Aug 26, 2009

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1 Answer

I have a Handspring Visor Graphite Handheld and when i shnged the bateries i lost all my data. Anyone can help?


If you have hotsynced your Visor with a PC (or Mac), the first time you sync your Visor to that computer, it should restore all the data from the last hotsync to the PDA. This is one big reason that it makes sense to sync your PDA on a regular basis.
Unfortunately, if you never used the hotsync function for your Visor, you may not be able to recover any of your data. This model Handspring Visor requires good batteries or else everything in its memory will randomize and you will lose all stored information. There is a small capacitor in the Visor that provides enough reserve power for about 30-60 seconds when you pull out the batteries. It's for this reason that Palm recommended pulling out only one battery at a time when changing to a fresh set. That minimized the amount of time that the PDA would be without power. That same advice applies equally to Visor PDAs.

Jun 15, 2011 | Handspring Visor Graphite Handheld

1 Answer

Handspring visor pro on Vista


The easiest way to do this is by usb. You will need to download the 6.2 palm desktop/hotsync manager (yes, it says it will not work with your prism... I know.) Then you'll need to download pimlico's palmhotsyncsetup tool, that will allow it to work.
You can read the full instructions and get the appropriate links here:
http://forums.palm.com/t5/Windows-HotSync/Windows-7-and-Vista-hotsync-instructions-here/td-p/251755

Mar 06, 2010 | Handspring Visor Pro Handheld

1 Answer

Can not hot sync my unit with windows vista


Palm says that it is not possible, because the software that they have does not work with Vista. However, there is a fix to this! :) For these instructions, you will need the usb cord. If you need to do it via bluetooth, or infrared (IR) or want to read further instructions, visit this link:
http://forums.palm.com/t5/Windows-HotSync/Windows-7-and-Vista-hotsync-instructions-here/td-p/251755
First, you will want to download the Palm desktop 6.2 and hotsync manager here:
http://kb.palm.com/wps/portal/kb/common/article/32859_en.html
Then, you'll need to download the Pimlico hotsync software here:
http://www.pimlicosoftware.com/palmhotsyncsetup.exe
Install them both, and you're off!
~Marianne Is-Loved~

Dec 30, 2009 | Handspring Visor Prism Handheld

1 Answer

Handspring Visor Username Deleted; How to Add on Device


To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.


There is a hidden method in the Prism for deleting the user name.
  • Open the Memo application on your Prism.
  • Tap New.
  • Enter the ShortCut character.
  • Enter a period '.'
  • Enter the number 5.
Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:
  1. Depress the Grey HotSync button on the cradle
  2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.
Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

Jul 12, 2009 | Handspring Visor Prism Handheld

1 Answer

I bought a visor delux on line new, and the mfg cd rom was not included. can you help me find one ?


I believe the CD only gives you the two programs that you need for your PC or Mac. Desktop Manager and Hotsync manager, both of which should be available for download from the Palm website. Find the Visor Deluxe among the devices on the site and you will find the files there.

Everything else is permanently on your Visor but you need those two programs on your computer to hotsync and so transfer files between the visor and your computer. If you haven't got a cradle or cable you can still buy them third party.

Jun 09, 2009 | Handspring Visor Deluxe Handheld

1 Answer

Installing my handspring visor onto Vista


Have you gone to the Palm website and downloaded the new Desktop manager :

http://www.palm.com/us/search/support.html?search=Visor

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Nov 19, 2008 | Handspring Visor Pro Handheld

1 Answer

Handspring Platinum with USB cradle


I read and followed several troubleshooting articles from the Palm OS site, including these:
34697
26460
31991
10089
26674
10092
10082
Installed Palm OS 4.0.1
30421
3447
25019
10099
36950
887

However, none of those technical articles helped much, except after going through them, my Palm OS desktop started to work after not opening up at all. Still, my Handspring Platinum would not sync with my PC.

What brought success was following these articles:

2630
1409
28618 (Part 1 of 3)
28623 (Part 2 of 3)

In 28263 (part 2) it said to reinstall certain drivers (steps 5, etc.). As soon as I did that, everything started to work just fine and has been ever since.


Jul 05, 2008 | Handspring Visor Platinum Handheld

1 Answer

Can i sync a handspring?


Recent version's of the HOTSYNC app have a provision for IR transfers (older versions may not though). So you should check the HOTSYNC app on the Visor and see if it already has IR transfer abilities. If it does: Use the downarrow to specify the IR transfer on the Visor. Setup HOTSYNC on the computer to accept IR transfers. Line up the ports and tap the HOTSYNC button on the Visor's display. If it doesn't: You may be outta luck. Downloading an updated version of the HOTSYNC app (or some other utility) won't help because you'll need to Sync in order to get the app on the Visor.

Sep 19, 2005 | Toshiba Portege 3110CT (P000278510)...

1 Answer

Reset after every HotSync


I had the same problem. I had to do a hard reset, delte the backup folder on the computer, delete the profile and then reinstall the software. No it HotSync without reset.

Sep 12, 2005 | Handspring Visor Prism Handheld

1 Answer

How do I update my palm with outlook???


1. make sure Outlook is running on the PC 2. make sure hotsync is running - right click on the hotsync icon in the system tray - click custom - set all the things you "want" to sync and setup the way you want them (i.e. handheld over rides PC, they both sync, etc) 3. have VersaMail configured and setup as well...that's where your Outlook mail will come from 4. Push the hotsync button on your cable/cradle This should get you started. If I missed a step, it should be obvious in the Hotsync log, so check the log after doing a Hotsync.

Sep 07, 2005 | Palm Handspring Visor Platinum Handheld

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