Question about Avaya MLX 5D Corded Phone

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Main greeting We have an Avaya Merlin ETR 18D phone setup in our office and I need to change the main greeting. We all know how to set up our own personal voice mailbox but for the Main greeting I can't seem to access the correct extension and passcode. I had it written down before but lost it. I need to revise the Main greeting to remove a former employee.

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  • Anonymous May 11, 2010

    Need to know which voicemail system you have.

    When you dial into voicemail what does it say?

    Welcome to Merlin mail, Merlin messaging...etc...


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When you log into the voicemail, what does the lady say?

Welcome to Merlin mail, merlin messaging, Audix???

Need to know the voicemail model....

Posted on Dec 31, 2009

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1 Answer

Setting an alternate greeting


THe 4406 works on a few systems? When you check voicemail, what does the voicemail speak to you? Example: "Welcome to Merlin Messaging" or "Welcome to IP office".

If Merlin MEsssaging:
http://avayaassistance.com/?p=1514

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How do i check my voicemail from an outside line, i have the 4424D+ phone system.


If you are running that phone on a Merlin Magix, dial into the main number or your DID. Once you hear the greeting, press *7. Then it is just as if you are sitting at the phone.

If an IP Office, it mat be the same.

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Cannot change outgoing message on Lucent Partner 18D phone system


For an extension of the Main Automated Attendant greeting when callers call in.

Which voicemail do you have? You indicated the phone model, but not the voicemail model.

Jun 16, 2009 | Avaya Lucent Partner 616 Phone

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AVAYA MERLIN ETR-18D TELEPHONE


The following is from here.
IF you have a Lenend or Magix system. IF SO, you will have a VERY LARGE display phone, ususally at the receptionist station. It will be either a MLX20L or a 4424LD+. If so....

Changing the time on a Avaya Merlin Magix system is accomplished from the system programming console. The date is change separately from the time.
Changing the date:
1. Press Menu
2. Press System Program
3. Press Exit or Start
4. Press System
5. Press Date
6. Enter the date as: mmddyy where mm = month, dd = day, yy = year
7. Press Enter
8. Press Exit or Back
9. Press Home or Exit
Changing the time:
1. Press Menu
2. Press System Program
3. Press Exit or Start
4. Press System
5. Press Time
6. Enter the date as: hhmm where hh = hours & mm = minutes
7. Press Enter
8. Press Exit or Back
9. Press Home or Exit

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Lucent Partner 18D


Which voicemail do you have?

Partner Messaging?
Partner Voice Messaging?
Partner Mail VS?

Jun 27, 2008 | Lucent PARTNER18 Corded Phone

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Privacy


What you are experiencing is loss of programming. Is this fixed? Could be the batteries need replacing....

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