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Device drivers Its not Scanning correctly or giving a wrong results.

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"Connection with Computer Failed" When I Try to Scan

If the primitive (as you call it) Windows Scan program is working then there is no problem with the machine. It can connect to the computer.
I suspect that the other (non primitive) scanning software is not configured correctly. It may be using a wrong driver. You may have installed some other device that is able to scan (such as a program that capture screens from calculators) and it has been set as default driver. Check the configuration of your scanning software.

Jan 23, 2014 | Lexmark OfficeEdge Pro5500 4-in-1 Inkjet...

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I had to reinstall the software for an HP 3390 on a Windows XP workstion. The device can print and fax. However, when I try to scan a document I get the following message: The HP imaging device could...

The Print Diagnostic Utility diagnoses and resolves common printing problems and communication problems, including:

If you prefer, you can skip this information and go directly to downloading the tool .

  • Connectivity :
    • USB: Ensures that the USB connection from your computer to the HP product is working correctly.
    • Network: Ensures that the network connection between your computer and your network is working correctly. If the tool detects a network connectivity problem, you will be prompted to run the HP Network Diagnostic Utility for better results.
  • Spooler : Automatically restarts the print spooler, which sends print jobs from the computer to the product, if it has been stopped.
  • Online status : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
  • Device manager : Checks for problems in Device Manager that would prevent printing.
  • Print queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
  • Port : Checks the port settings for the HP product.
  • Driver : Checks for alternate-driver settings.
  • Conflicts : Checks for conflicts with other drivers, such as other printer brands.
  • Default printer : Checks the default printer setting and prompts to select the HP product as default (optional).

Oct 26, 2010 | HP LaserJet 3390 All-In-One Printer

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I have a scanner problem on my HP4150 Photosmart all-in-one printer. When I try to scan with from the HP Solution Center I get three error messages. 1 windows error message "A problem caused the program to...

Since you have the latest driver and software from the HP site, you should completely Uninstall the software from your computer.

Then you may need to add an environment variable to your system. If you are using Vista, click on Start, right-click on computer and select Properties then click on Advanced system settings. If you are using XP, click on Start then right-click on My Computer.

On the System Properties dialog, select the Advanced tab and click on Environment Variables. Look for a variable named devmgr_show_nonpresent_devices. If it is not in either the user or system variables list, clock on the New... button for either list and add this variable name and give it a value of 1. Click on OK to close the dialog boxes.

Open up Device Manager. In the View menu, select the Show hidden devices option (there should be a checkmark next to it). This will reveal additional devices in the list. Open up the Printers node and make sure your printer is no longer listed here. If it is, right-click on it and select Uninstall. Disconnect your printer from the computer and reboot the computer.

Once the computer reboots, reinstall the HP drivers and software making sure you don't reconnect the printer until the installation wizard tells you to. Retest to make sure everything is working correctly.

Jul 10, 2009 | HP PhotoSmart C4480 All-in-One Printer ...

2 Answers

Unable to install the audio driver

You should be able to download the Realtek AC97 HD drivers and use those with your audio device.

Post your results here, especially if you still need assistance or if the driver doesn't work for you...

Mar 31, 2009 | Dell Inspiron 1526 Notebook

1 Answer

Hp officejet 7310 all-in-one software will not install

  1. Solution one: Make sure the hardware is functioning correctly(try to make a copy)

  2. Solution two: Restart both the All-in-One and the computer
    3. Solution three: Check if the correct scanning device is selected as default under HP Software
    4. Solution four: Download and run the Scan Diagnostic utility(FROM HP.COM)
    5. Solution five : Check that the Digital Imaging Monitor is running
    6. Solution five :Try scanning without HP Imaging software
    7.Solution six :Try scanning without HP Imaging software

Jan 26, 2009 | HP PSC 1410v All-in-One Printer

1 Answer

Getting error when trying to scan am image

If you are using a Windows/PC, open the Control Panel, then the System folder, then click on the Hardware tab, then Device Driver.
Check the resulting list for items that show a red 'X' indicating that Windows has detected a problem.

If you find one that is related to your F380, highlight and right-click on it and choose 'Uninstall.'

Leaving your printer on, power down the PC and/or restart it.

Windows should find a 'new device' and put the correct drivers in place.

This MAY (nothing certain) correct your problem.
WIndows is great at stepping on its own feet.

May 05, 2008 | HP DeskJet F380 All-In-One Printer

1 Answer

Overall Blue Tint

You might try resetting the "settings" to factory defaults and then scanning again. I have seen strange tints if the settings get set incorrectly, not sure exactly what is wrong. However, using factory defaults corrects the problem, then change settings one at a time.

Jan 12, 2008 | Nikon Super Coolscan 4000 ED Film Scanner...

1 Answer


The 6180 memory device refers to the removable memory devices that can be loaded into the slots on the front of the machine, not the scanner. Your devices are configured wrong.


The scanner is a TWAIN device and therefore requires a Twain driver. Accessing Twain sources requires you to SELECT SOURCE for your scanning software.


Just un-install, re-boot, then re-install the drivers for the 6180. Make sure to allow the resident software that runs on your PC to run in the background.  HP needs the "ImageMonitor" and other software to run in order to "feed" your scanning software.

Oct 15, 2007 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Scanning images out of focus

Don't set the scanning at any more than 300 DPI as the human eye cannot recognise any more than this. Next try scanning in through a different peice of software, like Paint shop pro or Word and see if the results are the same. Lastly uninstall the scanner driver and reinstall just to set aside a driver fault, as if the fault is still the same the scanner could be faulty.

Feb 14, 2007 | Epson Perfection V750-M Pro

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