Question about HP DesignJet 500ps InkJet Printer

Open Question

I have a HP plotter 500, i am getting error code 21:10, solution?

Anybody who faced such problem

Posted by on

3 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: HP designjet 500 the system error 21:10

I recently had this problem as well and it was the service station gunked up with a bunch of ink over the years. Remove the right hand cover of the plotter. Remove the 2 screws that hold the service station in place and slide to the right to remove. When removed, take off the small motor by the gears. The rest is all plastic, I removed the 3 screws and "popped" the two black parts apart and cleaned the spitoon, which is just a sponge. I then dropped the thing into the sink and poured dishwasher soap. Let it sit for about an hour and rinse. It is really really messy. Then put the whole thing back together again. If I recall, the motor was the only electrical component.

Use care and caution so as NOT to break anything and I recall that the only electrical part was the small motor by the gears.

This wasn't so bad and I spent about 8 hours just because I was exercising much caution. If you're more mechanically inclined on the first go, then I would guess about 1 hr to clean and another 1 or two for dry time.

This SOLVED my problem and WOW there was a bunch of ink over the years. Don't worry, that is what the "spitoon" is used for to soak up the excess ink. Well, if not maintained or replaced, then the ink gunks the insides rock hard as in my case.

A new station is about $160 bucks. If you have HP install then you are looking at a few hundred more on top of that. To me, it was worth it and if it didn't work then I just get a new one and I had nothing to lose since the plotter was getting past the 21:10 error.

Be sure to download the HP Service Manual online so you know how to remove the service station. It is just 2 screws. Without the manual, I probably would have taken off many more screws as I would not have thought the service station simply slid out to the right. The designjet is well designed and was glad that I found a service manual online.


Good luck and use caution,







Posted on Feb 15, 2009

frankzjm
  • 191 Answers

SOURCE: I have Hp Plotter 500 and i am getting error code 21:10.

your printer error message 21:10 is about service station or carriage problem, the fix steps follow here:
http://www.computercarefiles.com/TWI_Docs/bpp90134/default.html#P16_845

hope help you fix it. take a rating let me know how much helped you thanks!

Posted on May 21, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How to fix the following trouble message please thank you beforehand


This info is for technicians and explanations for the codes is limited to them

Jun 23, 2016 | HP DESIGNJET 500 InkJet Plotter Printer

1 Answer

Hp design jet 500 error code 5613?


System Error: 56:13
Problem
Description:
Error in the Drive Roller Encoder Sensor quadrature.
Corrective Action: Try the following:
Switch the Printer Off and wait a few minutes. Switch the Printer
On again and check if the Error Code has disappeared.
If the Error Code continues, replace the Drive Roller Encoder

sounds like the media motor encoder is dirty or has failed , there are videos on you tube on how to get to the sensor ,OR if your not up to it I would recommend Belmonte Business equipment as being much cheaper than HP to resolve your issue

Nov 29, 2012 | HP Hewlett Packard Designjet 500 42" Wide...

2 Answers

86:01 error in designjet 500 plus Paper jam...


System Error: 86:01
Problem Description: Carriage-Axis shutdown.
Corrective Action:
If this error code appeared but was NOT caused by a paper jam, then try the following:
  • Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod.
  • The Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads. In this case replace the Service Station/Aerosol Fan Assembly
  • Perform the Carriage Movement test

Aug 26, 2011 | HP DESIGNJET 500 InkJet Plotter Printer

1 Answer

I am HP partner tech and have a problem which HP are not interested in. Fitted a new electronics module and now get 05:10 error which is bad/missing formatter, printer has never had a formatter. I press...


System Error: 05:10 Error (Only applicable to HP DesignJet 500 Series)

Problem Description:
HP-GL/2 Accessory Card failure.

Corrective Action:
Power OFF the Printer and replace the HP-GL/2 Accessory Card

Remove the Formatter

guilopmar_53.jpg


guilopmar_55.jpg

guilopmar_56.jpg

Aug 08, 2011 | HP DESIGNJET 500 InkJet Plotter Printer

1 Answer

Hp plotter designjet 1055 CM plus plotter produces system error


one of the printheads is bad.....check the error code again,because 060308 does not exist in hp designjet 1055cm plotter.

Jul 31, 2009 | HP Office Equipment & Supplies

Not finding what you are looking for?
HP DesignJet 500ps InkJet Printer Logo

Related Topics:

698 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Seeker5211
Seeker5211

Level 3 Expert

1089 Answers

kakima

Level 3 Expert

102366 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...