Question about HP DesignJet 500ps InkJet Printer
Anybody who faced such problem
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
I recently had this problem as well and it was the service station gunked up with a bunch of ink over the years. Remove the right hand cover of the plotter. Remove the 2 screws that hold the service station in place and slide to the right to remove. When removed, take off the small motor by the gears. The rest is all plastic, I removed the 3 screws and "popped" the two black parts apart and cleaned the spitoon, which is just a sponge. I then dropped the thing into the sink and poured dishwasher soap. Let it sit for about an hour and rinse. It is really really messy. Then put the whole thing back together again. If I recall, the motor was the only electrical component.
Use care and caution so as NOT to break anything and I recall that the only electrical part was the small motor by the gears.
This wasn't so bad and I spent about 8 hours just because I was exercising much caution. If you're more mechanically inclined on the first go, then I would guess about 1 hr to clean and another 1 or two for dry time.
This SOLVED my problem and WOW there was a bunch of ink over the years. Don't worry, that is what the "spitoon" is used for to soak up the excess ink. Well, if not maintained or replaced, then the ink gunks the insides rock hard as in my case.
A new station is about $160 bucks. If you have HP install then you are looking at a few hundred more on top of that. To me, it was worth it and if it didn't work then I just get a new one and I had nothing to lose since the plotter was getting past the 21:10 error.
Be sure to download the HP Service Manual online so you know how to remove the service station. It is just 2 screws. Without the manual, I probably would have taken off many more screws as I would not have thought the service station simply slid out to the right. The designjet is well designed and was glad that I found a service manual online.
Good luck and use caution,
Posted on Feb 15, 2009
your printer error message 21:10 is about service station or carriage problem, the fix steps follow here:
hope help you fix it. take a rating let me know how much helped you thanks!
Posted on May 21, 2009
Tips for a great answer:
Jun 23, 2016 | HP DESIGNJET 500 InkJet Plotter Printer
Dec 11, 2012 | HP PRINTER,DESIGNJET 500 42'' InkJet
Nov 29, 2012 | HP Hewlett Packard Designjet 500 42" Wide...
Aug 26, 2011 | HP DESIGNJET 500 InkJet Plotter Printer
Aug 08, 2011 | HP DESIGNJET 500 InkJet Plotter Printer
Jan 21, 2010 | HP Designjet T610 InkJet Printer
Jan 11, 2010 | HP DesignJet 500ps InkJet Printer
Jul 31, 2009 | HP Office Equipment & Supplies
698 people viewed this question
Usually answered in minutes!