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Have the feed dogs been left down? If not, then they may need a clean, take a toothpick or toothbrush and gently clear all the ridges as threads and debris get stuck in there and stop it doing its job of moving material.
I think you mean the buttons have stuck. Try reading the manual for this unit and if you no longer have the manual, you could try to use a toothpick to gently try to encourage Tue buttons to unstick. Many of these use a small button to release the covers or a screw that can be removed with a screwdriver to gain access.
Is the reverse switch stuck ? Sometimes they get a lot of gunk around them that sort of builds up and stops them moving, and it may be on the inside, rather than where it's easy to see. Might try to use something very slender, maybe a nail file or toothpick to see if you can remove anything from around the switch. Maybe a wee drop of penetrating oil may help dissolve any gunk that's stuck around it, but put a towel under to catch any that leaks through. If possible, remove the screws in the machine body to see if you can remove the exterior casing and get at the underside of the switch. If the switch appears to be ok, I think you'll need a repair shop.
When you say it was cleaned, do you mean on the outside, maybe the bobbin case, or did you have it serviced, where someone removed the casing and cleaned and oiled the entire working assembly inside ? If so, did they guarantee the work ? Most shops give you at least a month on their repairs, but that might not be any help by now and believe me I know how expensive it can be to get repairs done.
Do you have the model number ? Sears used to be pretty good at repairing their machines but they're not as good as they used to be, I'm afraid. But Kenmore is a common brand and most repair shops should be able to mend them unless it's a part they can't get hold of. Ebay can be a good source for parts like that.
first did you find the broken needle. A lot of times the part that broke off will fall down in your hook assembly and lock up the machine. That is what it sounds like. If its the drop in bobbin the take your needle plate off and check your bobbin case. It probably has popped out of where it should be. Take it out make sure there is nothing in the hook area and put the bobbin case back in. That should fix your probalem
This happened to me once. I know it happens for different reasons. My problem was a thread 'locked' under the bobbin carriage. I opened the machine underneath, where is only one screw and found the thread locked between two wheels. If this is not your case, maybe inside the upper case? Also try to change the needle, and make sure there is not other strange object inside the hoop arm, or the bobbin cage.
can you unlatch the ring cover device? there is a little release lever on the left just inside the bobbin area which secures a hinged silver square called hook race cover, if you unlatch this, flop the cover forward, then the bobbin case and shuttle should all come out as well.
A sewing machine operator can often help themselves when their machine does not operate properly. Here are some simple instructions, which if properly used can save time and mechanics service calls. TROUBLE;UPPER THREAD KEEPS BREAKING; This could be trouble;================Do this; 1.Top tension to tight================loosen tension 1 turn 2.Machine improperly threaded=========check threading 3.Thread twisted on guide post========" 4.Thread twisted out of tension=======" 5.Take up spring bent or broken=======Check action of spring 6.Thread jumped off pull off finger===Check threading 7.Needle bent or burred===============new needle 8.Bad cone of thread==================try another cone TROUBLE;LOWER THREAD KEEPS BREAKING; 1.Bobbin tensionspring to tight=======Loosen tension slightly 2.Bobbin threaded wrong===============check threading 3.Bobbin wound to tight or uneven=====try new bobbin 4.lint or thread on bobbin case=======clean inside case 5.Lint or thread inside hook==========clean inside hook 6.Bobbin case nicked bent or burred===check/change case TROUBLE;MACHINE STARTED SKIPPING STITCHES; 1.Needle bent or burred===============change 2.Needle set in crooked===============Check 3.Thread jumped off take up spring====check threading 4.Thread jumped off pull off finger===check threading TROUBLE STITCHES SHOWING LOOPS; 1.Forming loops on top of cloth=======Tighten bobbin tension ======================================or loosen top tension. 2.forming loops on bottom of cloth====Tighten top tension 3.Bobbin placed in case incorrectly===remove and replace 4.Bobbin thread slipped from under====check threading of tension===============================bobbin case 5.Lint or thread in top tension=======clean between tension discs