Question about Lexmark X75 All-In-One InkJet Printer

1 Answer

Printer will not print out anything

It seems that the test print comes out fine but that is where it stops..instead of pausing at 50% then start printing, it just continues on and sends out a blank sheet of paper

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It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.

Please disconnect and then reconnect the power supply on the printer and make sure it makes a setup noise when the cable is reattached. Will the printer perform a form feed with paper loaded when the gray button is pressed?

Next, try this printer self-test by following the steps given below:

1. Turn the printer's "Power" off (metal button).
2. Press and hold the "Paper Feed" (gray) button.
3. While holding the "Paper Feed" button down turn the "Power" button on and hold both buttons until the power light comes on 5-7 seconds.
4. Release both "Power" and "Paper Feed" buttons.
5. The printer should feed a sheet of paper in and print a test page.
The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault. The issue may be a communication problem, or perhaps a software conflict.

However, please let us know the name and version of the operating system (Windows XP / 2K / NT, Windows Vista, Mac) that you are using on your computer. This information is important for us to troubleshoot the issue further.

Posted on May 23, 2009

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