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Windows-based troubleshooting tools and utilities

That can be used as a starting point for troubleshooting

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Configure your HP Computer settings to enable HP Health Check and HP Updates.

With this you'll get the best tools for troubleshooting and especially support from their online troubleshooting utilities

Posted on May 21, 2009

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Posted on Jan 02, 2017

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Restore point


Using System Restore to reverse system changes in Windows 7 usually takes several minutes Here's How:
  1. Navigate to the Start -> All Programs -> Accessories -> System Tools program group.
  2. Click on the System Restore program icon.
  3. Click Next > on the Restore system files and settings window.
  4. Choose the restore point that you want to use. Note: Check the Show more restore points checkbox to see more than the most recent restore points.
    Note: Any restore points that you created, scheduled restore points that Windows 7 created, and those created automatically during the installation of certain programs will be listed here. You can not use System Restore to undo Windows 7 changes to a date that a restore point does not exist.
  5. Click Next >.
  6. Click Finish on the Confirm your restore point window to begin the System Restore.
    Note: Windows 7 will shut down to complete the System Restore so be sure to save any work you might have open in other programs before continuing.
    Important: System Restore will not revert any of your non-system files like documents, email, music, etc. to a previous state. These types files are completely unaffected by System Restore. If your intention with this tool was to recover a deleted non-system file, try using a file recovery program instead of System Restore.
  7. Click Yes to the Once started, System Restore cannot be interrupted. Do you want to continue? dialog box.
  8. System Restore will now restore Windows 7 to the state that was recorded in the restore point you chose in Step 4.
    Note: The System Restore process could take several minutes as you see the "Please wait while your Windows files and settings are being restored" message. Your computer will then reboot as normal when complete.
  9. Immediately after logging in to Windows 7 after the reboot, you should see a message that System Restore completed successfully.
  10. Click Close.
  11. Check to see if whatever Windows 7 problem you were troubleshooting has been corrected by this System Restore.
    If the problem still persists, you can repeat the steps above and choose another restore point if one is available.
    If this restoration caused a problem, you can always undo this particular System Restore.

Mar 15, 2014 | Computers & Internet

Tip

How To Diagnose HP All-in-One Printers


HP Print Diagnostic Utility was created to help users troubleshoot and correct many common problems on Windows-based computers that can prevent printing. Download the HP Print Diagnostic Utility by clicking here, then follow the on-screen instructions.

The HP Print Diagnostic Utility is compatible with Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Ultimate (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows XP

Other useful links:

on Feb 21, 2011 | Office Equipment & Supplies

1 Answer

Touch screen not working


Touchscreen computers and handheld devices are the newest wave of technological gadgets as of 2010.

While these devices function impressively, they can malfunction just like any other technical device.
Troubleshooting the touchscreen is simple and often will correct any issues.

Identify how the screen is behaving.
A touchscreen will malfunction in one of two areas--sensitivity or position.

If you touch the screen and the cursor is not centered on your finger, this is a position error and requires recalibration of the screen.

If you touch the screen and it does not register your touch without pressing hard, this is a sensitivity error.

If you touch the screen and nothing happens, this can be a sensitivity error or a malfunctioning screen.

Calibrate the screen.
For all main errors, calibrating the screen will correct the issue.

Every device has a different method of calibration but can usually be found under a "Tools" or "Diagnostics" menu option.

Reload the device.
For handheld devices, remove the battery and let the device rest for no less than five minutes.

For computer or computer system devices, power down the device, disconnect the touchscreen device from the computer and remove any power cords to it.

Allow the device to rest for five minutes.
Reattach the device or reinstall the battery and power up the device.

If issues persist, reload the software for the device.
For handheld devices, do a full wipe of the device and return it to factory specifications.

For add-on devices to a computer or computer system, uninstall the device and reinstall the drivers.

If reloading, registering or calibrating the device does not work, consult the manufacturer for possible warranty replacement options.

or if you are runnung windows 7
Connect the screen to a computer running Windows 7 using the supplied USB cable and a cable for the video signal.
Ensure the cables are properly connected.

If the screen does not respond to touch, please visit our knowledge base article USB detection problems in Windows.

or you might use the system to restore to resolve the problem

You can use the System Configuration utility to perform a system restore.There are three possible restore points:System checkpoints that Windows schedules

Manual restore points that you specify with the System Configuration utility
Installation restore points that occur before you install a program or a service

you can use the system checkpoints or the installation restore points to restore your computer's settings to a date when it operated correctly.
This may also help determine the cause of the configuration error.

To perform a system restore, follow these steps:

1.Click Start, click Run, type msconfig, and then click OK.

2.On the General tab, click Launch System Restore.

3.Select Restore my computer to an earlier time, and then click Next.

4.Calendar dates in bold are possible restore points. Click the most recent one to view system restore information.

5.Select a system checkpoint or an installation restore point, and then click Next.

6.Close all other programs.

7.To start the system restore, click Next.

8.Your computer restarts.Repeat steps 1 through 8 until you fix your configuration issue.


If the touch screen works erratically, please visit our knowledge base article Calibrating the touch screen in Windows

Mar 08, 2014 | Lenovo Computers & Internet

1 Answer

Start up repair cannot repair this computer automatically


If Startup repair is not working then use a system utility tool like Reginout to fix windows registry errors or restore windows to an earlier state:
Restore computer/ windows 7:
Navigate to the Start -> All Programs -> Accessories -> System Tools program group.Click on the System Restore program icon.
Click Next > on the Restore system files and settings window.Choose the restore point that you want to use.

Note: Check the Show more restore points checkbox to see more than the most recent restore points.
Note: Any restore points that you created, scheduled restore points that Windows 7 created, and those created automatically during the installation of certain programs will be listed here. You can not use System Restore to undo Windows 7 changes to a date that a restore point does not exist.
Click Next >.
Click Finish on the Confirm your restore point window to begin the System Restore.
Note: Windows 7 will shut down to complete the System Restore so be sure to save any work you might have open in other programs before continuing.
Important: System Restore will not revert any of your non-system files like documents, email, music, etc. to a previous state. These types files are completely unaffected by System Restore. If your intention with this tool was to recover a deleted non-system file, try using a file recovery program instead of System Restore.
Click Yes to the Once started, System Restore cannot be interrupted. Do you want to continue? dialog box.
System Restore will now restore Windows 7 to the state that was recorded in the restore point you chose earlier.
Note: The System Restore process could take several minutes as you see the "Please wait while your Windows files and settings are being restored" message. Your computer will then reboot as normal when complete.
Immediately after logging in to Windows 7 after the reboot, you should see a message that System Restore completed successfully.
Click Close.
Check to see if whatever Windows 7 problem you were troubleshooting has been corrected by this System Restore.
If the problem still persists, you can repeat the steps above and choose another restore point if one is available.
If this restoration caused a problem, you can always undo this particular System Restore.

Apr 22, 2012 | Acer Aspire 4930-6862 Laptop

1 Answer

Trying to update firmware on y airport extreme but i forgot my password


You need to perform a soft reset of your router. There directions to do this from the Apple web site are:
  1. Connect the AirPort Base Station or Time Capsule to power.
  2. Press and hold the reset button with a pen or pencil for 1 full second, then release it. The light (LED) will begin flashing amber, indicating that the AirPort Base Station or Time Capsule is in soft reset mode.
  3. From the AirPort menu bar item, choose the network created by the AirPort Base Station or Time Capsule (the network name does not change).
  4. Open AirPort Utility in Applications > Utilities on a Mac using Mac OS X, and in Start > All Programs > AirPort on a computer using Windows.
  5. Select the AirPort Base Station or Time Capsule and click Continue.
  6. A window indicating that the device has been reset will appear.
  7. Select "Restore the previous settings" and select OK.
  8. Move through subsequent windows to make changes to your passwords or other settings as desired, clicking Continue after each one.
  9. When you have moved through all of the selection windows you will be able to select Update. Click Update to install the new settings.
  10. Click Continue to allow your AirPort Base Station or Time Capsule to restart.
  11. Quit AirPort Utility.

These directions are from the Apple Support Web Site:
http://support.apple.com/kb/ht3728

Jan 02, 2011 | Apple AirPort Extreme Base Station

1 Answer

Connected all the points one minute its working, next time i turn it on, the light does'nt turn on. there was always a loose connection but now how ever hard i try the light is not going on.


HP has designed an easy-to-use Network Diagnostic Utility tool to help you identify and fix common problems when installing or using HP printers on your home network. Let the Wizard guide you through the following troubleshooting steps to make sure your printer connects to the network:
  • Identify network and Internet connection problems.
  • Identify communication problems between the printer and the network.
  • Check for required HP software to connect your printer over the network.
  • Troubleshoot firewalls blocking communication.

NOTE: The HP Network Diagnostic Utility is a Windows tool only. c01647276.gifTip : For general information about wireless networking, visit HP's Wireless Printing Center (in English). How do I get the Network Diagnostic Utility? Follow these steps to download and install the HP Network Diagnostic Utility on your computer.
  1. Right-click the following link, and then click Open in New Window . Link to tool (right-click) File size c02237693.gif HP Network Diagnostic Utility 2.72M
  2. Make sure you meet the system requirements, click the Download only button, and then click Save to save the tool to your computer.
  3. Browse to the location where you saved the Network Diagnostic Utility , and then double-click the HPHNDU.exe file to run it. If you get a firewall security alert, click Unblock , Accept , Continue , Yes , Allow , or Permit .

Nov 04, 2010 | HP JBL Platinum Computer Speakers

1 Answer

Can't open DAP-1150 configuration utility


The DLink URL WEB configuration uses an IP address not //dlinkap
Try http://192.168.0.1
The default ligin = admin
The default PW = blank ie. nothing

Jan 04, 2010 | D-Link AirPlus Xtreme G DWL-2100AP...

1 Answer

Internet unavailable


Are you using the Windows Wireless Configuration utility - START >> Administrative Tools >> Services scroll down till you find this utility and set it to Automatic & then Start by Right fclicing to get 8up the bProperties window - I presume you are using XP?

Jan 04, 2009 | Microsoft Broadband Networking MN-500...

1 Answer

Can't get Vista to restart


Start windows, befor Ram loads hit F8 / F9 / F11 so u can acces to Boot Menu
then Hit Safe Mode it will loads windows but with restricted opcions then go to Start menu --> execut or Go
and then type CHKDSK and reboot
if it doesnt work ull have to restore your system
ull have to boot on safe mode and do this it will work 100/100

1.
Click Start, click Control Panel, click Performance and Maintenance, and then click System.
2.
In the System Properties dialog box, on the System Restore tab, use the slider to increase the allocated disk space, and then click OK.
If you're using more than one drive on your system, follow these steps:
1.
Click Start, click Control Panel, click Performance and Maintenance, and then click System.
2.
Click the drive you want to monitor, and then click Settings.
3.
In the Settings dialog box, shown in Figure 1, use the slider to increase the disk space, and then click OK twice.
sysrest1.gif
Figure 1
Notice that the disk space allocated to System Restore cannot exceed 12%. If you need more space, you can run the Disk Cleanup utility to reclaim space. To open Disk Cleanup:
• Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup.
arrow_px_up.gifTop of page Before You Try System RestoreSystemRestore should only be used after trying less comprehensive methods oftroubleshooting. System Restore changes many files and registryentries, and in some cases might replace more files than you wantrestored. So when I first run into a computer problem, I reboot mycomputer. I'm still amazed at how often a problem is solved by usingthis simple technique. Or, if your computer won't start in normal mode,reboot your computer, press F8 during the boot process, use the arrowkeys to highlight Last Known Good Configuration, and then press ENTER.
Other troubleshooting techniques that often work are listed below.
Run problem applications in Compatibility Mode if system instability occurs after installing a particular application. To run the Program Compatibility Wizard:
• Click Start, point to All Programs, point to Accessories, and then click Program Compatibility Wizard.
Use Add or Remove Programsto uninstall a problem application if the system instability hasoccurred immediately after a new application has been installed andrunning the program in Compatibility Mode hasn't helped. AlthoughSystem Restore will remove the application if you choose to apply it,it is better to remove the offending application from Control Panel. Toopen Add or Remove Programs:
1.
Click Start, click Control Panel, and then click Add or Remove Programs.
2.
Click the program you want to remove, and then click Change/Remove.
If the system's instability has occurred immediately after a new device driver is installed, use the Device Driver Rollback feature instead of System Restore. To roll back to an earlier driver:
1.
Right-click My Computer, and then click Properties.
2.
On the Hardware tab, click Device Manager.
3.
In the Device Manager dialog box, double-click the hardware that uses the driver in question.
4.
In the device Properties dialog box, on the Driver tab, click Roll Back Driver.
See Charlie Russel's columns, Device Driver Rollback Beats BSOD and Finding Compatible Device Drivers for Windows XP, and Paul McFedries' column, Troubleshoot Device Driver Problems, for more information about device drivers.
Work through the Windows XP troubleshooters in the Help and Support Center. To open a troubleshooter:
1.
Click Start, and then click Help and Support.
2.
Under Pick a Help topic, click Fixing a Problem.
3.
Under Troubleshooting problems in the right pane, click List of troubleshooters, and then start a troubleshooter by clicking the name in the left column of the table.
If,after trying these options the computer is still unstable, opt forSystem Restore. You'll want to save this option for last because thechanges made to your computer are more comprehensive than if you simplyuninstall a program or rollback a device driver.
Use System RestoreAfteryou've decided to use System Restore to revert your system to aprevious state, start the System Restore Wizard and follow the prompts.To use the System Restore Wizard, make sure you're logged on as anadministrator, and then follow these steps:
1.
Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore.
2.
On the Welcome screen, click Restore my computer to an earlier time, and then click Next.
3.
On the Select a Restore Point page, select the date from the calendar that shows the point you'd like to restore to, as shown in Figure 2, and then click Next.
sysrest2.jpg
Figure 2

Nov 13, 2008 | Computers & Internet

1 Answer

Reloading windows 98 on a Panasonic Toughbook CF37


http://support.microsoft.com/kb/262381/en-us

Restart in Safe Mode and Use Msconfig.exe loadTOCNode(2, 'resolution'); Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu. For additional information about Windows 98 startup, click the article number below to view the article in the Microsoft Knowledge Base: 178548 (http://support.microsoft.com/kb/178548/EN-US/) No 'Starting Windows 98' Message at Startup After your computer restarts in Safe mode, use the System Configuration Utility tool (Msconfig.exe) to minimize conflicts that may prevent your computer from finishing Setup.

To start and use the System Information tool: 1. Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information. 2. On the Tools menu, click System Configuration Utility. 3. On the General tab, click Selective Startup, and then click to clear the following check boxes: • Process Config.sys FileProcess Autoexec.bat FileProcess Winstart.bat File (if available) • Process System.ini FileProcess Win.ini FileLoad Startup Group Items

Dec 05, 2007 | Computers & Internet

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