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Even with a cloning cable, you cannot always clone. The source radio and receiving radio must (1) be the same exact model, (2) have cloning enabled in the software a dealer used when they were programmed the first time. It sounds like you are doing the correct procedure.
Clone means that you are copying radio program from one radio to another of the exact same radio. For some reason the other radio did not take the information. The radio may now need to be re programmed and not cloned in order to work.
Join yahoo group specific to your radio Make/Model, the technicians there will be only to happy to answer any question you may have regarding your radio, PLUS, you cand download manuals, schematis and wait for it, SOFTWARE for your radio, all this is free.
These radios support cloning parameters between a master and slave radio.
Cloning only transfers the user's settings from the master radio to the
slave. Things like tuning values, serial number, etc. are not changed.
To clone a master radio to a slave (target), perform the following:
Make sure both radios are off
Connect the cloning cable between the two radios through the programming
Turn on the slave radio
Press and hold the "A" button on the master radio and turn it on
The master radio will display CLONE if cloning can proceed, otherwise
an error will be displayed
The slave radio will display PROG while it is being programmed
When cloning is complete, the master radio will display END and the
slave radio will reset automatically
My neighbor just had this problem so I delved into it and fixed it.
You will need another working radio and the cloning cable.
DO NOT GO BUY ONE FOR 23 BUCKS PLUS SHIPPING!!!!!!!
This cable is nothing more than the same one you use to pipe your MP3 player into a car's AUX input. You either have one or know someone who does that you can borrow. If not go buy one from Sears ,Best Buy or any decent truck stop should have them for about ten bucks.
Turn both radios off. Now with the 3.5 mm cable plugged in to both radios hold down the up and down arrow buttons and turn them on. They should say "clone". Now press the" ENT" on the good radio, This will send the data over to the "bad" radio. Now turn them both off, remove the cloning cable and turn them back on. Both should be working now. \WARNING if your battery is in bad shape it can cause the problem to come back. Either deep six the battery or hit the battery for a few seconds with your car battery charger to shock the cells. Some times this can extend the battery's life.