Question about Microsoft Windows XP Home Edition

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Computer wont start in safe mode

Desktop computer running on Windows XP pro, servise pack 3.
when safe mode is chosen to boot, it goes through a list of files, then restarts.
its been infected with the "New Win32" virus and needs fixing through safe mode, but just keeps restarting when safe mode is chosen

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  • Embem May 21, 2009

    the run feature has disappeared off the start menu. is there any other way to access it?

  • Embem May 22, 2009

    do you know where we can find the "run" feature off the start menu?
    it has disappeared and according to my brother we can't try what you suggested without it

    thanks, Embem

  • Embem May 22, 2009

    comes up with an "restrictions" message,
    "operation has been canceled due to restrictions in effect on this computer. please contact you system administrator"

    this is on the administrator account.


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Click On Start---> Run---> MSCONFIG---> click on BOOT.INI --> Then Click On Safe Boot --> Click Apply And Click Ok---> Restart Your system u'll get what u want.......... Temme If u need any help in virus removal...

Plz Rate This Solllution If It Works For u

Posted on May 21, 2009

  • 1 more comment 
  • Vick
    Vick May 22, 2009

    Leave Safe Mode Option For Removal Of Infections .... Follow The Links Below And Download And Install These Software And Run A Complete Scan. Do Keep In Mind That U Don't Update These Software's..
    SUPERANTISPYWARE --> ---> After Following This Link Click DOWNLOAD LATEST VERSION.



    1) C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe
    2) Open My Computer and Copy & Paste The Step Above In Address Bar Which Has ""My Computer"" In It....


    First of all, we need to make sure that the MSCONFIG file is still in
    your drive. Surprisingly MSConfig.exe is not located in Windows or
    System32 directory. Two ways to find where MSConfig.exe is. You can
    either use Windows search to look for *msconfig* or go to another
    computer, use Process Explorer to find the path to MSConfig.

    In the right pane, next to Default, it should show:

    Once you have both MSConfig.exe file in your computer and the registry
    path is set correctly, you shouldn’t have problems running msconfig
    command from Run.

    In addition to the fix above, here’s a very good tool that is able to
    create usable copies of REGEDIT, MSCONFIG and Task Manager which I
    found from Doug’s website. This small VB
    6 utility will create a usable backup copy of Taskmgr.exe, MSConfig.exe
    and Regedit.EXE in a new folder, called C:\EmergencyUtils. The new
    copies will be named Copy_of_Taskmgr.exe, Copy_of_MSConfig.exe and

    As you can see, Process Explorer clearly shows that MSConfig.exe is
    located in C:\Windows\PCHealth\HelpCtr\Binaries\MSConfig.exe.

    Go to C:\Windows\PCHealth\HelpCtr\Binaries\ and check if MSConfig.exe
    file is there or not. If it’s not there, you can copy it from another
    computer to the Binaries folder or if you only have Windows XP CD, open
    a command prompt window, insert your XP CD into the drive and enter the
    following command: (assuming D is your CD drive and C is where your
    Windows is installed)


    That should restore MSConfig.exe to your Windows. IF MSConfig.exe is
    already there and you still can’t launch MSCONFIG from Run command,
    then the reference to the path within the registry may be wrong. Check
    this location in the registry:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\App Paths\MSCONFIG.EXE

    Need Any More Help Then Tell Me...

  • Vick
    Vick May 22, 2009


  • Vick
    Vick May 22, 2009

    The only easiest way i see now is to FIRST MANUALLY REMOVE INFECTIONS from your system because the infections is blocking windows registry commands to run and that is the reason why run is not coming up..
    Try following..
    Create a new User Profile and see if RUN is coming up or not....
    If yes then v r done with the solution and if not then

    Leave Safe Mode Option For Removal Of Infections .... Follow The Links
    Below And Download And Install These Software And Run A Complete Scan.
    Do Keep In Mind That U Don't Update These Software's..
    SUPERANTISPYWARE --> ---> After Following This Link Click DOWNLOAD LATEST VERSION.



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