Question about Xerox Phaser 6360 Laser Printer

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Readout states magenta toner cartridge faulty. removed/replaced as it suggested. cartridge is near full; small nub on left side of cartridge that fits into receiving slot when cartridge in full restin

This Phaser 6360 is about 3 years old, less than 3000 pages. No problems prior to this, other than an occasional paper jam. Using Xerox toner, high capacity cartridges, all nearly full. Black cartridge replaced just prior this message. Red light on, will not respond to any command. Have removed/replaced magenta cartridge several times. Have turned off/on, waited seconds, minutes, hours in between attempts. Message remains the same.

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 49 Answers

SOURCE: Phaser 6360 laser failure code 07

Hi,

Yeah I had a look at the website there too, try powering down again and plugging it out for a longer period of time. You need to get the whole machine to reset and loose all saved info in the bios. Also cleaning it out of all loose toner on any contacts might help!

Niallbt

Posted on Mar 30, 2009

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  • 32 Answers

SOURCE: Xerox Phaser 8560 Color not correct

the problem is not with the printer but it is with the ink that might be damaged, this is located inside the printer

Posted on Dec 01, 2009

  • 123 Answers

SOURCE: Phaser 7700 steaks on Magenta, sometimes yellow.

Each color has its own laser. Use the cleaning wand in the front door to clean the lens covers for each color. You will need to remove the waste toner cartridge in front of the the slots to do this. If that does not cure the problem, you will need to replace the developer housings for the colors that are streaking. The manual can be downloaded at: www.lpscomputer.com/ec/Phaser_7700_Service_Manual.pdf

and parts purchased at: http://www.lpscomputer.com/p-3063-1-116-1115-00-developer-housing.aspx

Posted on Apr 26, 2010

  • 2 Answers

SOURCE: Xerox Phaser 6180MFP i have replaced toners

Supposedly the 6180MFP allows the user to select a non-genuine mode (select "Non-Xerox Toner" on the maintenance menu). This option is listed on page 9-18 of the User Guide, and I think it's the same as the Non-Genuine mode described on page 1-38 of the Service Manual. However, when I actually look for this option on my printer it doesn't appear to be present. Maybe Xerox removed it and didn't update the documentation? Anyone else know about this setting?

Posted on May 11, 2010

micromatikal
  • 2777 Answers

SOURCE: I have a Xerox XC1255.

That is no good at all, that means the fuser is having physical problems, or the controller of the fuser has failed. Either way it is very bad news... It basically means the printer is going to need repairs. Seeing how old this printer is and what the cost of repairs is sure to be it is hardly worth it. You can get a new laserjet printer for only $125, which is probably less than half of what it will cost in parts alone to fix that Xerox. Here is the printer I speak of or $125:

http://www.amazon.com/gp/product/B0036TGGVO?ie=UTF8&tag=dependascient-20&linkCode=as2&camp=1789&creative=390957&creativeASIN=B0036TGGVO

That is my recommendation for sure. Hopefully you can possibly return the toner you purchased.. if not you can sell it on ebay as being brand new, installed and used less than X number of times. Someone will definitely purchase it from you.

Sorry about the bad news there :(

Tim

Posted on Oct 08, 2010

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Take the toner cartridge out and try to turn the Developer roller ( the toner coated roller), if it doesn't turn you have a faulty cartridge. If the cartridge is OK, recheck the Magenta drum to see if the thin corona wire has been broken. You will need to remove the Cyan toners to get to the corona wire cover. If is damaged or broken, the whole drum will have to be replaced.

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My hl-1440 thinks the toner is empty. it is a newly recycled and full cardridge. how can i reset it?


On the left hand side of the toner cartridge there is a small lever that resets the counter in the printer. This is obviously not in the correct position.
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On the top left hand side of the cartridge, usually where the letter representing the colour of the toner (in your case M for Magenta) appears, there is a small removable section, about 15mm by 20 mm in size. Prise this open with your finger nail or small screwdriver. Remove the old chip and insert the new one in here.

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On the LCD display choose the 'Reset Menu' Then within that menu keep going through the options till you get to 'Change Toner M' (if it is Magenta). Once you select the appropriate 'Change Toner' it will rotate to offer the correct toner.

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1 Answer

No toner message


The control panel display will indicate which toner is out;
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Y - Yellow
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Also, the orange indicator light will flash.

Generally, each toner will provide about 1,500 copies depending on the intensity of the specific color. The toner drums, on the other hand, generally provide more than 20,000 copies each and need not be changed that often.

When you change a toner, included with the toner is a little alcohol wipe that you use to clean the toner sensor. This is a small LED located along side the toner holder. Make sure ALL toner waste/dust is cleaned off the sensor before installing the new toner.

Also, while I hate to state the obvious, make sure you removed the tape from the new toner before inserting it. Last, make sure you lock the toner in place with the blue lever. And it never hurts to shake the toner a little side to side before inserting it just in case the toner has gathered at one end.

Last, there is a utility included with the printer that lets you access the printer's information via your computer. This will tell you exactly how much toner is left in each cartridge and the life remaining on the drum.

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1 Answer

I have replaced the toner but am still getting the replace toner message.


My message error was sepcific for magenta after I removed it to refill it. After refilling, cleaning metal contact points, resetting the metal tab which prevents message of "low toner", I put the cartridge back in and received the "magenta toner not installed" message. I turned off the printer (safety first!) , I then pushed the button left of the hole where you slide the cartridge in, There is a squarish hole with a circular or cynlinder shaped button in that squarish hole. Use a small screw driver to push and hold it in. While the button is held in I gently rotated the cartridges so that my magenta cartridge was no longer in view, (rotate them counter clockwise). I released the button, shut the door, then turned on the printer.

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A couple of suggestions. 1. make sure there is not any plastic shipping tabs that need to be removed from the cartridge. 2. try reseating the cartridge. 3. Try replacing that cyan cartridge. It may be defective. Also make sure you use Minolta brand toners!

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