Question about HP Photosmart C6380 All-In-One InkJet Printer

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Problem with HP Photosmart C5380

I am getting the following message when I am trying to use my printer HP Photosmart 5380 All-in-One: Oxc19a0023 turn off you printer and then turn it on again. I have done that a number of times, but it doesn`t help. What is wrong? I just bought this printer.....

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  • 156 Answers

Uninstall The Printer's Driver Software Completely Using The Driver Software Disk Or Any Other Good Uninstaller Software....
Turn Off Printer.
Disconnect The Power CAble And The USB (Data/Communication) Cable Of The Printer.
Press And Hold The Power Button On The Printer For 30 Seconds Then Release The Button.

Delete all the TEMP and PREFETCH files from your system and then shut it down....
Disconnect all the cable from COMPUTER CHASIS.
Press And Hold The Power Button On The Computer For 30 Seconds Then Release The Button So that all the static is gone..
Wait 2 minutes.
Hook up the monitor, mouse, keyboard and power cable and restart your system.
Hook up printers power cable and then turn it on.
Connect the printer using USB CABLE to the computer.
Connect Your Internet Connection. Visit This Link

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3560280&lc=en&cc=us&dlc=en&lang=en&cc=us&submit=Go%20%BB

choose the OPERATING SYSTEM and download and install the DRIVER SOFTWARE AND ANY AVAILABLE FIRMWARE.

IF u have WINDOWS VISTA THEN CLICK BELOW LINK
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&lang=en&product=3560280


IF u have WINDOWS XP THEN CLICK BELOW LINK
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&lang=en&product=3560280

IF UNFORTUNATELY WORKS THEN ON THE SAME PAGE OF ABOVE LINK USE THE UPDATE LINK and install it..

YOU MIGHT WANNA USE THE HP DIAGNOSTIC UTILITY IF U LIKE CLICK BELOW AFTER SELECTING THE CORRECT OS CHOICE..

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-56143-3&lc=en&dlc=en&cc=us&lang=en&os=2093&product=3560280


If u find it difficult then CONTACT HP AS THEY MIGHT HAVE SOMETHING WHICH IS NOT ON THEIR WEBSITE YET AS YOU HAVE MENTIONED U JUST GOT THE PRINTER SO THEY'LL TELL U ABOUT ANY IMPORTANT UPDATE....

Do rate this solution......

Posted on May 21, 2009

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Ink system failure on photosmart c5380 0xc19a0036


Hi


Thanks for using FixYa. To resolvethe issue of display of error Oxc19a0036 you’ll need to reset the printer andto reset it please follow the step-by-step procedure on the link---

Howto Reset Photo Smart Printers

Please do rate the solution andrevert for further assistance.


Thanks
Rylee

Jan 17, 2010 | HP Photosmart C5380 All-In-One Laser...

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