Question about Dyson DC11 All Floors Bagless Canister Cyclonic Vacuum

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Where is the fuse in the dyson DC11GP

My DC11 just stopped and i suspect it is the fuse

Posted by Anonymous on

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: Dyson DC11 cut out whilst in use and won't start

I have read that it is due to an internal safety mech. that reacts when the motor is pulling to much current and shuts down for safety.If you only get 5 min or so before it happens then that is your problem. Dysons have no reset switch so you cannot force it and some other brands take 24hrs to reset. Make sure you have no clogs in you vac. If none exist then I would refer to the company. good luck!

Posted on Aug 14, 2009

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taran_2005
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SOURCE: need manual for Dyson DC11 Allergy Bagless turbo

Hi,

You could download the Manual from ;-

http://safemanuals.com/user-guide-instructions-owner-manual/DYSON/DC11-_E

You need to have Acrobat Reader to View this .pdf file

Let me know, if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on Nov 23, 2009

SmartAlec
  • 171 Answers

SOURCE: dyson dc11 all floors turbo head replacement ?

Hi there SmartAlec from NelsonVacuums.com.au here. If you are in Australia you can get one from our website. Regards Alec

Posted on Mar 07, 2010

askdyson
  • 2572 Answers

Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: my dyson dc11 has just stopped after sucking space

    Hi Philip,

    Your DC11 is equipped with a safety device which shuts the cleaner down if it starts to overheat. It's likely that this is what occurred, as there may not have been enough airflow through the cleaner to keep the motor cool. If you unplug the cleaner and leave it to cool down for at least an hour, you should find it will work again.

    If the cleaner still won't run after this time, get in touch with us directly so we can provide further assistance - you can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Oct 31, 2011

    colingott
    • 1 Answer

    SOURCE: Dyson dc11 replacing motor

    DYSON DC-11 MOTOR REPLACEMENT


    1. Remove dirt cylinders as normal
    2. Using large flat screwdriver, remove airway splitter and hose

    3. Undo 6 Torx screws from top and one at the back under tool holder

    (Note that 2 front screws are shorter)
    4. Make sure the screws are completely withdrawn

    5. From the back, withdraw tool holder section

    6. Unhook and withdraw hose holder section

    7. Place large flat screwdriver behind the wheels and forcefully snap them off

    8. Remove 2 more screws under each wheel

    9. Cover now lifts off

    10. Motor pod is now visible. Remove its 4 screws and lift its lid

    11. Motor can now be lifted out. Disconnect its 2 wires

    12. Remove the rubber base and transfer to the new motor

    13. Connect wires, Red to Brown (Live) and Black to Blue (Neutral)

    14. Make sure motor is correctly fits on its alignment studs in the pod and replace its cover and 4 screws

    15. Replace top cover of machine, and the 4 screws under the wheels, but no other screws yet

    16. Turn machine on its side and hammer each wheel back on - take care that no fingers are under wheels while doing this

    17. Stretch and snap hose holder back into position

    18. Slide tool holder forward into position

    19. Replace the 6 screws into top section, and one into tool holder section

    20. Replace filters, airway splitter and dirt cylinders, and the job is complete :D

    Posted on Oct 21, 2012

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    1 Answer

    Root cyclone 12 loss of suction. How do I solve as both filters have been cleaned


    Hi Pat, it's Jack at Dyson.

    Performance issues are usually simple to resolve. DC11 has two filters - the 2-part pre-filter (the yellow plastic outer casing the the blue foam inner section) should be washed at least once every three months. The post-filter is engineered to last the lifetime of the machine without maintenance or replacement. If you have washed the post-filter, unfortunately this may have caused damage and we would recommend replacing it.

    It sounds as if your machine has a blockage somewhere in the floor tool, wand or hose. To locate and remove this please follow the steps shown in our online support guide: http://www.dyson.com/support/dc11/dc11-sy-allergy/using-my-dyson-list/redirect-to-dc11filterwashvid/dc11filterwashvid/flo-dc11-gen-blockage-procedure6

    If you'd like some further advice from our experts after you've given this a try, please call us directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    Dec 01, 2013 | Dyson DC11 All Floors Bagless Canister...

    1 Answer

    My dc11 has suction through the hose but when put foot on it dont suck up


    Hi there,

    I'm sorry to hear you're having difficulties with your DC11. To determine why the machine doesn't seem to be picking up as well as usual through the turbine head, please follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc11/dc11-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/check-seals-for-damage

    In normal use, the filter needs to be washed at least once every 3-6 months, as shown in the video below. Use cold water without detergent, and allow at least 12 hours for the filter to dry completely somewhere warm before replacing it.

    This should resolve the issue, but if you'd like any further assistance, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Apr 15, 2012 | Dyson DC11 All Floors Bagless Canister...

    1 Answer

    Not picking anything up


    Hi there,

    I'm sorry to hear you're having difficulties with your DC11. From your description of the issue, it sounds as if you may have a blockage in the turbinehead. To check for and remove any blockages, please follow the steps shown in our online support guide:

    http://support.dyson.co.uk/support/dc11/dc11-all-floors/maintaining-your-dyson-machine/how-to-remove-a-blockage/from-the-turbine-head/turbine-head-maintenance

    This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Feb 09, 2012 | Dyson DC11 All Floors Bagless Canister...

    1 Answer

    My dyson dc11 has just stopped after sucking space saver bags


    Hi Philip,

    Your DC11 is equipped with a safety device which shuts the cleaner down if it starts to overheat. It's likely that this is what occurred, as there may not have been enough airflow through the cleaner to keep the motor cool. If you unplug the cleaner and leave it to cool down for at least an hour, you should find it will work again.

    If the cleaner still won't run after this time, get in touch with us directly so we can provide further assistance - you can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

    Kind regards,

    Jack
    Dyson Online Customer Support

    Oct 31, 2011 | Dyson DC11 All Floors Bagless Canister...

    1 Answer

    How do we remove the twin canister for cleaning from our DC11? It is over full and no matter what we have tried in terms of pushing in the "button' at the top of the canister/s and/or the...


    Hi there,

    For advice on removing and emptying your DC11's clean bin, please refer to our online support guide for this model:

    http://support.dyson.co.uk/support/dc11/dc11-all-floors/how-to-use-your-dyson-vacuum/emptying-the-clear-bin-step-1

    I hope this helps - if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

    Aug 28, 2011 | Dyson DC11 All Floors Bagless Canister...

    1 Answer

    The brush is not spinning


    Hi there,

    Sorry to hear about the problem you're having with your DC11. To check everything is correct with your machine, please visit the Support section of our website and follow these simple steps:

    http://www.dyson.co.uk/support/help.asp?article=959&product=DC11-SY-STD


    This should resolve your issue. However, if you're still experiencing difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). We can run through some checks over the phone and provide further assistance.

    Kind regards,

    Jack
    Dyson Customer Service

    Jul 20, 2011 | Dyson DC11 All Floors Bagless Canister...

    1 Answer

    Where is the on / off switch located on a dc11 please?


    the button is located on the top left on the rear of the machine. It's a Yellow circular button with a circle and a vertical line in middle of it.

    Here's a copy of the Owner's Manual for the DC11

    Hope this helps

    Apr 13, 2010 | Dyson DC11 All Floors Bagless Canister...

    1 Answer

    Power head to my compact dyson just stopped working and i have power all the way to the connection


    Hi its Darran at Dyson.

    The Turbine head on the DC11 range is not powered by a motor, it is air driven. If the performance of this tool has reduced, this is most likely caused by a dirty filter or a blockage in the head or the machine.

    To clear, please visit our support section online at www.dyson.com.

    If you have a different product that does have a motorised head, you will also be able to locate information on how to reolve this via the online support section.

    I hope that this information is useful to you.

    Kind regards
    Darran
    Dyson Customer Service

    Feb 01, 2010 | Dyson DC11 All Floors Bagless Canister...

    1 Answer

    Need manual for Dyson DC11 Allergy Bagless turbo head


    Hi,

    You could download the Manual from ;-

    http://safemanuals.com/user-guide-instructions-owner-manual/DYSON/DC11-_E

    You need to have Acrobat Reader to View this .pdf file

    Let me know, if needed further assistance.

    Hope i helped you.

    Thanks for using ' Fixya ' and have a nice day!!

    Nov 23, 2009 | Dyson DC11 Allergy Bagless Canister...

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