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Re: it keeps on printing test pages
Uninstall the PRINTER'S DRIVER SOFTWARE completely from your system, MAKE SURE YOU USE THE PRINTER'S DRIVER DISK FOR IT OR ANY UNINSTALLER SOFTWARE FOR IT DONT UNINSTALL IT FROM CONTROL PANEL.... DISCONNECT PRINTER, TURN IT OFF. Clear All Temp And Prefetch Files. Restart Your System, Turn On Printer, Hook It Up To Your System,,, Go To The Manufacturer's Website And Install The Latest Driver Software And Firmware If Available....
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How to use the solutions in this document
To resolve the issue, try each solution
in this document, and then use the steps in this section to print a
self-test report. This step determines if the product hardware functions
correctly. When you have resolved the issue, and the product
successfully prints a self-test report, there is no need to continue
Print a self-test page
Follow these steps to print a self-test report.
Load plain paper in the paper tray.
Press the Power button (
) to turn on the product.
Press and hold the Power button (
Press the Resume button (
) four times. The self-test page prints.
: Try to print a self-test report after every solution even if the solution resolves the issue.
Try to re-seat the cartridges in the printer. Open the printer
cover > remove the cartridges > close the printer cover > re-brick you
printer by pulling out the power supply - black box behind the printer where
the power cord is plugged in, and re-plug after 10 seconds. When the printer
turns on, reinsert the cartridges and close the cover. Try to print a document
again to verify that the problem is fixed.
If that doesn't help, the problem could be due to a clogged print
cartridge nozzle. Please follow the steps below to fix print quality issues
with your model:
On your computer, go to Start
Go to Programs.
Go to Lexmark 3600 Series
Select Lexmark Solution Center.
From the Maintenance tab, select Clean to fix horizontal streaks.
Your printer will then print a page forcing ink through to clean the print
After printing the test page, try to print a document again to
verify that the problem is fixed.
Make sure that there is letter, A4, or legal unused plain white paper in the input tray.
on the display.
Touch Self-Test Report
A self-test report prints.
Figure 1: Self Test Diagnostic Page
In the Print Quality Pattern
section on the test page, look at the color blocks for any lines.
Figure 2: Print Quality Pattern
If there is no color bleeding in the Print Quality Pattern
color blocks, print a document to determine if the issue has been resolved.
If you have completed all of these steps and are still experiencing a problem, continue to Step three.
Step three: Check the paper
Many papers have printing and non-printing sides. Load the paper with the printing side down.
the correct paper type for the project. For everyday documents, plain
paper works well. For documents with dense printing, such as
high-contrast graphics or photographs, use HP Advanced paper for the
these steps do not help, try a different paper. Ink might not bleed as
easily on heavier paper. Paper that does not accept ink well is also
prone to bleeding and smearing. HP designs its inks and papers to work
If you have completed all of these steps and are still experiencing a problem, continue to Step four.
Step four: Check the printer settings
In the software program you are trying to print from, click File
and then click Print
. The Print
Make sure that your printer is selected and then click Preferences
. The printer Preferences window opens.
Click the Printing Shortcuts
The Printing Shortcuts
tab lists most printing needs, but you might need to modify some of the options.
Options on the Printing Shortcuts
General Everyday Printing
Photo Printing-With White Borders
Two-sided (Duplex) Printing
These general printing shortcuts have pre-selected settings.
To change the settings from the ones that are available on the Printing Shortcuts
tab, click the Features
Options on the Features
: If you are unhappy with the quality of your printouts, try increasing
the print quality. To print more quickly, try decreasing the print
: If one of the options matches your paper type exactly, select it rather than Automatic.
: Make sure this matches your paper.
Print in Grayscale
: Print a document in shades of gray.
: Specify how the document is positioned on the page.
: Select the tray that you want to use for printing.
Two sided printing
: Print on both sides of the paper.
: Specify the color space that the printer will use to interpret image data.
Pages per Sheet
: Specify the number of pages of the document to print on each sheet.
If you have completed all of these steps and are still experiencing a problem, continue to Step five.
Step five: Clean the printhead NOTE:
Do not clean the printhead
unnecessarily because this wastes ink and shortens the life of the ink nozzles on the printhead.
Make sure that there is plain white paper in the input tray.
on the display.
Touch Clean Printhead
. The HP All-in-One cleans the printhead and prints a test page.
Step six: Service your productIf you have completed all the steps listed above and are still experiencing a problem, service the product
Whenever the printer doesn't pulls the paper please
pull the pack of papers, browse through the papers with your finger and
put them back gently.If it doesn't work it means the wheels that pull the paper are worn and you need to replace them.
For the second problem, this is not a printer problem but a software problem, please specify which software do you use so we can help you, as each software has individual options to print multiple pages. It will also be more logical to post the problem in the specific software area.
first try to print windows test page from the pc and check out.if windows test page prints ok then try to print from my documents.but if windows test page does not print that means drivers are not got properly installed.
click stat---click settings --- click printer and faxes-- a page will get opened-- on that page you will see you printer icon-- right click that printer icon ------ and click the last option called properties ---- a page will get opened.---- on that page on lower right corner you will see print test page option--- click that and see if that page prints.
----------- This will help. Thanks please keep updated.please do rate the solution positively .thank you for using fixya.
1. Clear the print queue, and if there are jobs that won't delete, reboot the computer.
2. Now clear the jobs on the printer (cancel job button) until the status light turns green.
3. Put a piece of paper in the manual feed tray on the front.
4. Print a test page.
If the test page prints to the paper in the manual feed tray, then it is set as the default tray. Go into the printer settings and change it to "auto" or tray 1. If the test page prints to tray 1, but the original document you tried to print (when it got stuck) still won't print, cancel the job. Now, again, put paper in the manual feed tray. Try to print the document again and if it pulls from there, go into page setup of your document and change the setting from "manual" to "auto" or tray 1. Clear the job again (if it's stuck) and you should be able to print again. Hope this helps. This is one of the most common solutions - it happens a lot, especially with documents that are emailed from other people and once they get stuck in the queue, nothing will print (except the test pages directly from the printer, like you describe).