Question about Dyson DC15 All Floors - The Ball Bagless Upright Cyclonic Vacuum

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Dyson cannister vaccum brush bar spins and stops

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6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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ukvacfan
  • 328 Answers

SOURCE: The brush bar on my Dyson DC17 stopped turning.

If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.

Posted on Apr 02, 2009

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ukvacfan
  • 328 Answers

SOURCE: Dyson vacuum cleaner-brush bar is frozen

Hi If your Dyson has a brush protection design - i.e. roller bar on the top of the hood on the left hand side then the DYson can't be repaired by you- serviceman or professional care can replace it.
However if the Dyson doesn't have the roller bar on top of the hood, flip the machine over so that the beater brush is facing upwards, locate three/four screw heads that can be undone with a coin and remove the sole plate assembly. This should give you a clean view of the brush bar, drive belt and dirt channel. Ensure everything is clean espcially if the brush bar has lots of hair or threads tightly corded around. Then locate the drive belt and check to see if it has snapped. Grasp the beater bar gently upwards and the belt and brush can then be removed. Fit a new belt on carefully and check the tension as it will be tight.

Posted on Apr 05, 2009

  • 2 Answers

SOURCE: motorized brush bar not turning on Dyson Vacuum

Apparent common failure is that either the thin yellow and or blue motor drive wires that run from the LH side of the vacuum where the "control board" is located down into the hinge / ball area become stretched and then fray and eventually break. Happened to my Dyson twice. First repaired under warranty, second took about 20 minutes. You need a Torx screwdriver to remove the LH panel ( 4 screws) and also an access panel (2 screws) at the side of the ball which permits access to the blue / yellow wire connectors. I replaced with a new wire and connectors having fed the wires through the access hole making sure sure enough wire was available for the movement of the handle. Also ensure that when the covers are replaced they do not trap any wires underneath.

Posted on Oct 04, 2009

  • 3 Answers

SOURCE: Dyson DC14 Brush Bar won't turn

You don't need to take it for repairs, I just corrected the same problem on the phone with a tech. Have the head on your lap, make sure the end nearest the little belt has the rounded side of the bar facing you. The squared off end faces towards the machine. Place your left hand pointy finger under the bar (the 2 inch bar next to the little belt) and lift up, while finessing the loose end of the bar into place, with the rounded part still facing you. Then it sort of snaps into place. Now, replace the face plate. In the upright mode, starting at the carpet dial, switch the dial back and forth between carpet and bare floor, ten times. (the tech actually referred to this as re-setting the vac. LOL) Plug the vac in, incline the hand, and start. It should work. It didn't for me the first time and made a horrible sound. That meant I had to go and repeat the process again, but lo and behold, IT WORKED! When in doubt, call the tech and don't let them get away from you; have them stay on the line until the problem is resolved.

Posted on Oct 10, 2009

Dysonteam
  • 167 Answers

SOURCE: the brush bar wont spin on my dyson dc 25... i

Hi its Darran at Dyson.

Simply switch the machine off and stand it upright. Press the brush bar on/off switch once and then turn the machine back on.

When you release the machine into the vacuuming position, the brush bar should start to turn again.

If you still having problems, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service


Posted on Apr 22, 2010

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1 Answer

My Dyson vaccum leaves a row of multiple lines on my plush carpet. I've never had s vaccum leave more than the two wheel lines. I called customer service and they had no solution for me!


It's the beater bar brush. Turn it over and use a screwdriver or knife, and run it the full width of the beater bar to remove the hair and string and other debris that get wound up on the beater bar-NOTE you do NOT have to remove the beater bar or take apart anything. As long as the beater bar spins, and there are no missing sections on the beater bar- this will work. Beater bar could also be worn down- be sure that the bristles extend past the bottom of the vacuum- ALWAYS DO THIS WITH THE POWER OFF

May 03, 2017 | Dyson Vacuums

1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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  • Mar 18, 2016 | Dyson Vacuums

    1 Answer

    Carpet brush does not work on dc26


    With this model, the most likely cause is that the brush has become clogged and won't spin freely. Unplug the unit and test spinning the brush bar by hand. If you really can't get spin, follow instructions like these (
    Dyson DC26 DC35 DC36 DC38 DC44 DC45 DC47 Clearing the brush bar Official... that are straight from Dyson). Make sure you get the very ends fiber-free. It should spin better now.

    Good Luck!

    Jul 07, 2014 | Dyson Vacuums

    1 Answer

    The brush isnt spinning so vaccum wont pick up


    Hi Julie, it's Jack at Dyson.

    I'm sorry to hear your Dyson vacuum's brush bar isn't spinning. We should be able to help with this, but to provide specific advice on resolving the issue I'll need to know which Dyson model you own. This will begin DC--, followed by two numbers. If you can confirm this I'll be in touch as soon as possible.

    Alternatively, if you'd prefer you can reach our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    You can also find a lot of useful advice on using and maintaining your machine by visiting http://www.dyson.com , clicking 'Support' and selecting your machine from the list.

    Mar 07, 2014 | Dyson Vacuums

    1 Answer

    Dyson DC25 Broken Brush Bar Connector


    Hi Alex, it's Jack at Dyson.

    I'm sorry to hear you're having difficulty with your DC25. If the drive spindle of your machine has broken in use, you would need to replace the cleaner head assembly.

    Please get in touch with us directly, as our experts will be able to take some further details to confirm if we're able to replace this for you under the terms of our 5-year warranty. You can reach us by emailing askdysonUS@dyson.com

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    May 19, 2013 | Dyson DC15 All Floors - The Ball Bagless...

    1 Answer

    The spinning brushes on the vaccum no longer spin, how can i fix this? The vaccum picked up a very small wire from a video game and i turned it off immediately. I unwound the wire but the brushes no...


    You have either broken the belt or more likely the clutch easiest is to replace cleaner head assembly £75ish or call Dyson and arrange a service if you're not DIY inclined but check belt !st

    Oct 31, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Beaters stop when vaccuming rug...didn't when new


    I believe you need to change the belt that drives the brushes. When it gets stretched out, it will just spin on the axle of the motor or spin on the brush and smoke.

    Jim

    Jun 01, 2009 | Dyson DC07 Animal Bagless Upright Cyclonic...

    2 Answers

    The brush bar on my Dyson DC17 stopped turning.


    If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.

    Mar 31, 2009 | Dyson DC14 Animal Bagless Upright Cyclonic...

    3 Answers

    Dyson Brush Bar Always Spins


    Take off the brush cover and check that the suction orifice is clear. Also check the rubber flaps at the bottom of the hose/handle holder is correctly positioned.

    Feb 06, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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