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Just tried to install scanner and get messAGES THAT ASSO AND SO CAN'T BE FOUND. So it locks up and the scanner won't work. I am running Windows XP on a Dell with yards of memory. Frank

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  • frankcarlton May 21, 2009

    THE INSTALL SOFTWARE THAT IS PART OF THE SOFTWARE HALTS ABOUT HALFWAY INTO THE INSTALL. A COMMON MESSAGE IS THAT IT HAS BEEN "BLOCKED" OR IT IS UNABLE TO FIND "DLL.??" FILE.

  • frankcarlton May 21, 2009

    DID YOU GET MY LAST MESSAGE. I GET A MESSAGE THAT THE INSTALLER "IS BLOCKED" OR "CAN'T FIND DLL.??"



    fRANK

  • frankcarlton May 21, 2009

    FAR AS I KNOW MS UPDATEA ARE CURRENT. IT IS A VISIONEER 7300. i HAVE ALREADY TRIED VISIONEER,S SIGHT AND WHEN I TRY TO DOWNLOAD A DRIVER OR THE "dRIVER dETECTIVE"? THE PROBLEM REPEATS WITH SAME MESSAGES.



    frank

  • frankcarlton May 22, 2009

    Leecom,



    Gave up last night. I have contacted the seller for a solution. Thanks for all the time you spent trying to solve the problem.



    Frank Carlton

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Hi there Frank.
Can tell me just exactly what the error message says.

Regards

Leecom72

Posted on May 21, 2009

  • Lee Hodgson
    Lee Hodgson May 21, 2009

    Hi again Frank.
    Maybe downloading and installing a updated driver or software from the manufacturers website or third party site may be of good use here. Can you tell me the make and model of the scanner and i will source the driver for it, and also can you tell me if you all the latest Microsoft updates installed?

    Regards.


  • Lee Hodgson
    Lee Hodgson May 21, 2009

    Hi again.
    It seems that i cannot get a driver for that scanner at the moment so i will try a different way, restart the PC, press F8 as its starting up and select safe mode, when its booted into safe mode then try to install the scanner, make sure the disk is clean and please post back.

    Good luck


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