Question about Toshiba HD-A20

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No sound I purchased this DVD player from Best Buy recently and can't get HD-DVDs to produce sound reliably.  Normal DVDs play just fine.  I'm using the optical cable for audio and have tried every setting known to man.  The AVR-146 receiver I have doesn't detect the audio is even being sent.Argh.

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  • danond Oct 19, 2007

    Normal DVD's play fine via the optical cable.  I also tested the analog audio out, which according to the manual should be producing audio all the time, and those are silent as well with HDDVDs but work fine with normal DVDs.

  • danond Oct 19, 2007

    Yeah, that's the weird part, which is why I'm thinking this is a player problem.  The HK AVR-146 has a DTS decoder, and once, which I powered the whole setup on, audio worked great, and as soon as I turned the DVD player off and back on again, I was back to no audio, yet no changes to settings.  I've since tried all the different surround settings on the receiver, but it should be detecting the audio type and switch over accordingly, unless I don't understand how audio's supposed to work.  It detects and switches for my other devices.  The options I have on the DVD player are PCM or Bitstream for the optical link.  I've tried both.

    I think I'll contact Toshiba tomorrow and see if they have any suggestions, unless you guys can see where I might be going wrong.

  • mcomella Jan 01, 2008

    I am having this exact problem and cannot figure it out. Regular DVD's work fine with audio. HD DVD don't. This happened all of sudden too... I simply cannot hear audio when playing HD DVD's. I have swapped cables, tried EVERY combination of audio settings on the DVD player. I even updated the firmware hoping that would fix it. No luck. HD DVD's that played sound yesterday are not working today! What gives?

  • danond Jan 02, 2008

    I called Toshiba - it's a warranty issue. It's broken. Thanks guys!

  • danond Jan 02, 2008

    I called Toshiba - it's a warranty issue. Thanks guys!

  • MarcoEsc May 17, 2009

    I'm also having this problem. Was given the player at work, as we were getting rid of the HD DVD stuff. It played fine there. Brought it home; no audio on DVDs. Read about some people having a problem where there was no audio on DVDs until you play an HD DVD to "reset" it. Tried this: put in an HD DVD and for one night all worked perfectly.

    The next day I tried again and no audio on DVDs or HD DVDs. Ever since: nothing. No audio on HDMI or analog outputs for any media. I've gone direct to my TV; through my amp; no difference. Got new cables; nothing. Unplugged the player for a few days, updated to the latest firmware: nothing.

    Any more tips?



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I had this problem (no audio on DVDs, audio OK on CDs). Got worse over time. It seems that to fix it you need to reset the player. You can't do this by using the ON/OFF button, because when you turn it off, it just goes into standby. You have to unplug the player and leave it unplugged for a while. I'm not sure of the time--I had mine unplugged for 8 hours today, and when I plugged it back in, it worked find. I just leave it on once it starts working. That way I don't have to fiddle with it until there is a power failure! Toshiba also has a new firmware upgrade (V4), which they told me might help the problem, but I haven't tried it yet.

Posted on Jun 05, 2009

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I am having the same problem as well. Have tried different cables and every conceivable setting on reciever and on HD-DVD. I know my receiver supports DTS and Dolby. 'Planet Earth' played just fine three months ago when I got the player, and with no changes to the settings, the same discs no longer have any sound.

However, standard DVDs play perfectly with the same cables so it is not the receiver or cables or settings. It can only be the player.

Posted on Jan 02, 2008

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Try changing the cable, or use a different source.  It may just be the optics aren't functioning correctly.

Posted on Oct 19, 2007

  • Justin Patterson
    Justin Patterson Oct 19, 2007

    You may need to change the Audio settings on your receiver or in the dvd options in order to match them.  It could be that your receiver doesn't support DTS but does Prologic, etc.


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Just throw the freeking thing in the garbage. I purchased mine a month before they shot down HD DVD. I purchased a ton of HD movies on Ebay since I paid for the player. No audio....Same issues. I am an electronics technician by trade. I don't know the computer side though. This is a hardware issue and this thing is a piece of ****. I have tried analog outputs, hdmi, optic, and none work. Shame on Toshiba. They knew when they started selling these pieces of **** that Bluray was going to be the format of choice and thats why they wer only $400.....The worst money I ever spent. Now I have a bunch of HDDVD's that I can't play. Double fucked. I would love the thing if I was deaf. Great pic. ******** toshiba!

Posted on Dec 12, 2009

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