Question about Maytag Neptune Washer

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Maytag Neptune MAH4000AWW - pump removal?

Hi... I think my drain pump is bad or something is stuck in it. It could also be something stuck in the inlet hose. My problem is that I can't figure out how to get the hose/pump out without water going all over the controls. I also can't figure out how to detach the pump from the housing in order to examine it. Any pointers? I already have access through the front panel and rear access panel.

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  • Anonymous May 21, 2009

    That's the plan... To take the hose off first and check it and then move on to the tub. Question being, how do I get the hose off without getting water everywhere? I don't want the computer board and other stuff to get wet.



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Simply disconnect both hoses and twist the pump to the left to remove. There are two round nubs at the bottom of the white plastic pump housing. These fit into curved slits in the floor of the machine. The slits have a round opening at one end that the nubs can slide in & out of. But check your drainage hose first! I struggled to remove my pump before taking my hose to the bathtub to give it a good rinse. I didn't find anything in the pump but lots of crud in the hose. I'm waiting for everything to dry before I turn it on and see if I fixed it.

Posted on Jan 26, 2010

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I found a screw stuck in mine once. Went to all the trouble to take it out and all apart like you're wanting to do. Then I figured out that if I had just took the flexible line off that feeds it from the tub, I could have pulled the screw out with a magnet. Whatever is in yours may be accessible the same way. If the object is non-magnetic you might use a forcreps or needlenose pliers.

Posted on May 21, 2009

  • Bruce Volkers
    Bruce Volkers May 21, 2009

    If you lower the drain hose it should siphon the water from the tub. If it won't flow, there may be a sock in the pump. If that is the case, backflushing from the drain hose, (with garden hose) may dislodge so it will drain.

  • Bruce Volkers
    Bruce Volkers May 23, 2009

    Did you get this resolved?



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It is the drain pump and motor assembly that does not remove the water from the tub. Althought it spins, water is not sucked out of the tub. Try replacing the drain pump and motor assembly. Part no. 22003059.

I did and my washer works well now.

Bill P
Herndon, VA

Mar 30, 2008 | Washing Machines

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