Question about HP Photosmart 3310 All-In-One InkJet Printer

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Can't scan PLEASE HELP!

My HP Photosmart 3310 all-in-one printer doesn't scan. I have tried nearly everything. It doesn't work to scan things using the panel on the printer, the computer software (HP scan pro), or using the network settings for the hp software. When I try to scan I get an error message that says, "Sorry, the scanner could not be initialized."

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SOLUTION: Download the latest version (v 7.7.2) of the HP software from the HP website at www.hp.com. Uninstall the previous software and then reinstall the downloaded software. WORKAROUND: Follow the steps below:

  1. Load the slides or negatives in the TMA and place it on the scanner glass.
  2. Open Image Zone and click on Scan Picture to scan everything.
  3. After the scan is completed, change the settings from glass to scan slide/negative from TMA. The unit will scan again and show the four slides or negatives in the preview.
  4. Click on the first picture in the scan preview and make the following changes:
    • change the dust and scratch removal/sharpness to none
    • change the resolution to 72 dpi
  5. Click on the second picture in the scan preview and make the same changes described above.
  6. Click on the third picture and then the fourth picture and make the same changes.
  7. Click Accept . The correctly scanned slide or negative images will be saved in the Gallery.

Posted on May 24, 2009

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I have a Photosmart 3310 that I use with a MacBook Pro. I have scanned before but all of a sudden I can't scan. I have tried restarting, reinstalling software, restarting Photoshop. Help!!!


Don't reinstall Photoshop any more, that's not necessary. Just leave PS alone.
Have you done anything, like upgraded the operating system?
Try a couple of things. We'll start with the easiest.
Try scanning directly from the "Preview" application - this works really well.
Open the application "Preview"
Go to the File menu, and then "Import from Scanner" - hopefully your scanner shows up ...
This is a great way to scan.
If your printer/scanner does not show up when you do this, you will need to (sorry to say) re-install the software for the printer. But you said you already did that!
I'm going to suggest, if you haven't already, to go to hp.com and find your printer and download the package of software for it and reinstall that way - they periodically update the software. HP printers are a bit fussy about this, so reinstalling the "latest" HP software is definitely worth trying.
Hope that helps!

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http://www.hp.com


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