Question about Motorola Mobility Moto Q

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My Motorola Q screen is black while the phone is turned on

The phone is turning on but the screen is black. All the sounds and everything come on but the screen is not lighting up, but they keys are.

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Hey K.. Sounds like it could be one of two problems.. First is a easy fix (if you are willing to try it) and the second is a bit more complex.. The first suggestion is somehow the cable connecting the screen to the mainboard has come loose.. and you need just to plug it back in.. It sounds scary, but it's really not, as long as you take your time.. The second one that I think is probably the culprit is the LCD has gone kaput.. Which case, you outta check Ebay for a replacement screen.. They're not hard to install, at all, especially if you're not under warranty.. Remember, if it IS still under warranty, you don't want to open it up or it will void it.. :) You can check the web for the guide for disassembly instructions, too.. Hope this helps! 

Posted on May 21, 2009

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Posted on Jan 02, 2017

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

Oct 09, 2012 | Motorola Mobility Moto Q

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