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Amy, Go into call history log, hit menu, go to call settings, additional settings, and unclick the Noise Reduction selection.
Check the attached links,
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Depending on how much echo and how distinct it is, it may just be because the mic on your device (which is is by definition omni-directional) is picking up the reflected sound (say in your vehicle) than you would get talking directly into the device. Some models will exaggerate this because of the compression in the audio circuits.
echo issue- maybe the person on the other end was on speakerphone? there are times youll be hearing echos. OR you have a sound app that has a setting with echo effect, (just a wild guess) as for the phone shutting down- check the battery or memory is full