Question about HP Compaq Business Desktop dc5700 - Core 2 Duo E4300 1.8 GHz (S6497984)

1 Answer

Installing visual basic v5 on HP DC5700 (Win XP)

I am trying to install VB5 from the install CD (I like it because it's easy to use) onto my new HP DC5700SFF (core2 duo model). When I start the Setup program it immediately displays "NTVDM.EXE has encountered a problem" and shows the usual "Send Report" dialog.  I have had no problem trying the install CD on other Core2 Duo PC's and laptops running WinXP, I only get this problem on the HP. The version of WinXP is the same in the HP as in the other PC's. Any ideas why I have this problem, and how to get around it ? Friends have reported similar "HP-only" install problems (ie. OK on any other PC except HP).

Posted by on

  • teeseetwo Oct 24, 2007

    Thanks pattersj78. I closed all HP apps as you suggested but still no luck.  I tried deleting NTVDM.EXE from the Registry, which then made the error message change to "this is not 32-bit application", so it seems the HP has a problem installing any 16-bit applications (which I then confirmed trying to install other old apps).  I have restored back so NTVDM.EXE is now active again. Maybe there's a download from HP to fix this ?  But which one ??

  • teeseetwo Oct 25, 2007

    Thanks.  Actually I tried copying ntvdm.exe from a PC which didn't show the problem (ie. it had no problem installing VB5 for example) onto the HP (ie. replacing the old one), but the result was the same as before.  I get the impression that the file is created by some process at startup because even if I delete the file from the system32 folder, when I restart the PC it reappears.  I thought it might be the ntwdm.dll re-creating it but replacing that from a good PC didn't help either. I also deleted the reference to it in the registry, and that gave a different result ("this is not a 32-bit application").



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Expert
  • 70 Answers

HP's software may be interfering with the installation process.  Make sure that all unnecessary software has been shut down, including AV, Antispyware, firewalls, etc. before you start the installation.  Checking the error log for specific info would help determine what is causing it.

Posted on Oct 19, 2007

  • 1 more comment 
  • Justin Patterson
    Justin Patterson Oct 24, 2007

    What OS are you running, XP Pro, Home, MCE, Vista, etc...

    Are there any entries in the Event log?  Right click on My Computer, select Manage, then check the event logs.

  • Justin Patterson
    Justin Patterson Oct 24, 2007

    This is a good copy of ntvdm.exe, download it, Unrar using WinRAR, and copy it to your C:\Windows\System32 directory, this is for XP Pro, Home, and Media Center

    Hopefully, it takes care of it.

  • Justin Patterson
    Justin Patterson Oct 25, 2007

    sorry, that link is down, I'll see if i can find you another one.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I want install windows xp on hp pc Pentuim 2 step by step

For installation of windows xp you will need windows xp bootable disk. Set the first boot device to cd/dvd and proceed with installation.

Mar 31, 2010 | HP Business Desktop dc5700 - Intel Pentium...

1 Answer

I am unable to install ms office in my pc.i tried in 2kpro & xp

Copy all the cd's data of the cd and onto your computer into a folder "call it what you like" and resart the computer into safe mode by pressing F8 on start up untill you see the boot screen, "safe mode only" after your computer starts then go to your folder and try installing it again. if that doesn't work, call MicroSoft and thay will tell you what files need to be removed to be able to install it

Aug 17, 2009 | HP Compaq 6510b Notebook

1 Answer

I cannot install win xp on my hp pavalion


the easiest way out is to change the bios settings so that the disk is running in native mode, search for that settings in bios then the windows XP installation should find your disks.

other way is to have a Disk drive and download the sata driver from the manufactory site.

third way is to make a new xp installation cd with the new driver.

but try the first one first. little more info about your computer should be helping me to help your more?

good luck

Sep 08, 2008 | Computers & Internet

1 Answer

Installing win xp from external hard drive your laptop crashed??? Usually ntlldr issues ****. try to delete the former installation so a new ntldr file can be installed so as to not conflict with the damaged ntldr file that is on the pc blocking the install. It sounds like your setup is the very least get another xp cd to make sure the disk is not damaged that you are loading windows from.

Aug 01, 2008 | Computers & Internet

5 Answers

Install win xp and erase win vista

Would like too know how to erase win vista and install win xp

Dec 29, 2007 | Microsoft Windows XP Professional With...

2 Answers

Can't install XP

It could be bad RAM, but it could also be drive error.

Try running chckdsk.exe

If the drive is ok, try copying the win xp cd to the HD and try to install from the HD

First, you need to copy your Windows XP Setup CD contents to your harddrive. I recommend saving the xp install files/folders to a separate partition than where you're going to install xp to (ie. have setup files at d:\winxp\ and then install xp to c:\ drive)

restart your computer with the win 98 boot disk
at the command prompt change to the drive with the xp files
ie. cd d:\winxp\i386\
type winnt to start installing
install as usual

Dec 28, 2007 | ViewSonic Tablet PC V1100

6 Answers

How to install XP on pre loaded Vista in HP Laptop what can i do

make sure you have taken all the backup of your data from your system bcoz xp will not overwrite on vista you need to be format your drive which will erase your data. for installing windowx xp you need win xp cd as well as all the driver for win xp bcoz the driver is diffrent for vista and win xp . if you have windows xp bootable cd just place in your cd-rom or in dvd rom .and go to bios setup (bios setup is just press the del button from your keyboard or f2 key it is display whrn you start your system )and change the booting sequnce from hdd to cd rom when it will boot from cd one massage will come press any key to continue just press the space bar and follow the setup instruction . if you need more help let me know bye

Sep 28, 2007 | Microsoft Windows XP Professional With...

6 Answers

HD Audio Hardware

Hi, To be able to help you on what audio driver to install, pls specify brand, model and version of your motherboard. If not printed on the MB itself, maybe you can check the info on POST or visually check the audio chipset on the mobo. Pls post back the info/details. Kind regards.

Aug 12, 2007 | Microsoft Windows XP Professional With...

Not finding what you are looking for?
HP Compaq Business Desktop dc5700 - Core 2 Duo E4300 1.8 GHz (S6497984) Logo

Related Topics:

87 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18417 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

538 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides